Answered

Account disappeared

  • 11 December 2017
  • 10 replies
  • 206 views

Hi just want to know whats going on with my account. I went to use it the orther day all my music has been wiped. Told me i had no account and that i was on free pay and that i have to upgrade. But the last paymemt i made was novermber 24th. So what is going on!!!!
icon

Best answer by Ana. 12 December 2017, 19:11

Hey Mark, I've checked here and you seem to have two accounts, one with your hotmail and one with a similar address but gmail. Make sure you login to Deezer with the gmail account as that's where your subscription and music is 🙂
View original

10 replies

Userlevel 7
Badge +4
Hey Mark, I've checked here and you seem to have two accounts, one with your hotmail and one with a similar address but gmail. Make sure you login to Deezer with the gmail account as that's where your subscription and music is 🙂
My account is also gone and nobody in my family can get access on any of their devices. Had a Family account but now its reregistered me as a new user on a Trial membership. All my music is obviously also gone.
Userlevel 7
Badge +6
Hi there @Nico Boshoff

Sorry to hear that. But don't worry. I've had a look at your account and everything seems fine. So I've unlinked your Google login from the account and sent you a password reset email. Just change the password and login directly with email, not Google. Let me know if it helps 😉
Hi Rudi

Whilst I can now log in with my email, it still treats me like a trial user. All my music is gone despite the payment being made on 10 July 2019!

How do I at least then unsubscribe from Deezer to prevent further payments? I'd rather move on to a different music service given this ridiculous situation.

Regards
Nico Boshoff
Userlevel 7
Badge +6
Hi Rudi

Whilst I can now log in with my email, it still treats me like a trial user. All my music is gone despite the payment being made on 10 July 2019!

How do I at least then unsubscribe from Deezer to prevent further payments? I'd rather move on to a different music service given this ridiculous situation.

Regards
Nico Boshoff



You are opening the wrong account, this one is Premium and it was created on 17-07-2019. lease contact our support team here and send them the proof of payment - they will be able to find the right Family account for you. 😉
Same here, my account disappeared, I couldn't log in, so I sent a "forgot my password" request and when I finally logged in, it was a new account and all my music and everything was gone. I've had a Premium account for a long time and it says I have a free account. Please help!!!
Userlevel 7
Badge +6
Hi there @Luis Arias

Sorry that's happened. Please get in touch with our support team here and send them confirmation of payment, they'll be able to trace your original account 👍🏼
@Luis Arias the same thing happened to me please help someone and send a link to any websites I should access to fix this !
But I don't have a premium account
Userlevel 7
Badge +6
But I don't have a premium account

Just replied you in another topic you are logged in the wrong account as you have used the account @outlook.com for the last time back in 2017.

Reply