Answered

360 Reality Audio - Sony & Deezer partnership - not working

  • 29 October 2019
  • 67 replies
  • 8334 views

I've read about this Sony & Deezer partnership for 360 Reality Audio that says that all Sony headphones users have access to a free 3-month subscription to Deezer HiFi. It says that you need to go to the Sony’s website and type in a gift code which will redirect you to Deezer. However, there’s no mention of this on the Sony website and I bought my WH-1000XM3 from Amazon a month ago so I’m not sure if I’m supposed to get the gift code. But the page says that all Sony headphones users have access to the free 3 month subscription. I asked Sony UK customer support and they don’t have any records of this partnership. Are all Sony headphones users elegible for this offer? If so, then how does one gain access to it?

Here’s the link to the page where it says that - https://support.deezer.com/hc/en-gb/articles/360002137757-360-by-Deezer

Thank you in advance.

icon

Best answer by bruce bruce 12 November 2019, 22:44

Thanks a lot @Rudi

I will speak to them 👍🙂

View original

67 replies

Hello. I have a problem with Deezer 360. App says to me I'm not a HiFi subscriber and I can't use it. Please help 😁

OK. Problem resolve. I'm blind 😁

Pixel 3, Android 10 user

Hello Nikita, I've got the same question, I have got a deezer account (not the  premium deezer hifi but just the standard one) and bought my sony  WH-1000XM3 headphones last July and don't know if I am eligible for the offer. I tried to call the Sony customer care service in Italy but she couldn't help me as she was not fully aware of it, still she promised me she would take notice of my request and would reply to me by email as soon as possible, so if know something I will let you know 

Userlevel 7
Badge +6

I have looked on the related Sony page, too, because I had read about the code and an additional lower HiFi subscription fee after the 3 free months trial on a German website as well, but could not find a place to enter any code there. Maybe you have to create an account for My Sony first which I did not do, as I don’t have Sony headphones anyhow.

Probably this brandnew Deezer/Sony 360 Reality Audio feature has been rushed out a bit too fast for all involved support sites to keep up with it. :wink:

Indeed I think they have been rushed out too fast and are not ready yet to give support and answers, I created an account through my sony web page registering my headphones purchase, still there is no way to enter any code and sony did not send me any email about that. I'm still waiting for the customer care reply, hope it will come sooner or later. Another issue is you can't check how many songs in the deezer catalogue have been already  made available in the new Sony 360 reality audio format unless you already have a hifi deezer account , as you have to download a different deezer app called 360 by deezer and then enter your deezer hifi credentials to access it. I actually have just the standard deezer account, but how could I decide whether it is worh to make the upgrade if I cannot check how good and complete the 360 reality audio songs catalogue is? 🤔 Sony and Deezer should have dealt with all those issues before making it official and talking in their webpages about promo code you can't have access to and sony catalogue you cannot check... 

Userlevel 7
Badge +6

I have read that the catalogue is far from “complete”, as it affords new remixes by the labels, and the big ones had agreed to provide about 1,000 tracks for a start. I don’t know if they have achieved this goal yet, but don’t expect your favorite artist’s complete catalogue to be available in 360 RA format anytime soon. :wink:

There is a related thread on the Deezer subreddit with a few opinions, and you can find more in other subreddits, too. @Someone recently posted about it on this forum as well. The Sony community also has one German thread and a blog in English about it.

Userlevel 7
Badge +6

OK,@Pia.Deezer just posted this in the German forum, you’ll get the code when buying new Sony 360 Reality Audio headphones, and you can enter it on this Sony page:

https://www.sony.net/Products/360RA/FT/

This coupon site issues coupon codes for trial subscription services provided by selected third party music service providers. Use of this site is permitted for personal and private use only, any other use is strictly prohibited.

Terms of Free trial subscription offer

The [360RA free trial subscription] offer is available until 2021. Dec. 31. Participating services may not be available in certain countries/areas – please check music service website for availability.

In order to participate you will need to input your access code [(provided in promotional product packs from Sony)] where indicated on the promotion page and select the music service you wish to sign up to. You will then receive a dedicated code to redeem with the selected music service. Codes must be redeemed no later than the end date of the promotion. Voucher codes may not be transferred, may only be used once and may only be used with one participating music service. No cash alternative is available.

You will be required to sign up to a subscription with the relevant music service. Note: subscription fees may apply if you do not cancel your subscription prior to the end of the trial period. Please check the music service provider’s website for full terms relating to your subscription (including cancellation, payment etc.) – you will be required to agree to these terms in order to obtain the free trial offer.

The terms of each Music Streaming Service are agreed between the customer and each music service provider, Sony is not responsible for any disputes arising out of the terms of each Music Streaming Service.

Promoter: [Sony Home Entertainment & Sound Products Inc.]

Thanks for posting it Bluezz, so I guess those who already bought the Sony headphones like me won't receive any access code from Sony, it's a pity as I bought them just 3 months ago 😕

Userlevel 7
Badge +6

Maybe you can sell them and buy new ones, although you would lose money by this of course.

Hopefully sony will get new promo codes in the near future just to promote his new 360 reality audio offer, or deezer will do it. At the moment, as I already have a deezer account, I am afraid I can't even get the one month trial for the upgrade to deezer hifi, so if I don't like I don't even know if I can downgrade to the standard one again... 

Userlevel 7
Badge +8

Hi there @Bartosz.D 

I've checked your account and it's set with a HiFi subscription - so you just may need to check if you're logged in with the right credentials. And that's if you're still having issues :thumbsup_tone2:

Userlevel 7
Badge +8

Hi there @bruce bruce 

About the promo codes, speak to our support team here if you need assistance :wink:

Thanks a lot @Rudi

I will speak to them 👍🙂

I have similar issue. I am HIFI subscriber but when I use my iPhone apps for 360, I cannot login

Userlevel 7
Badge +6

As far as I know, 360 by Deezer only works in a few countries at the moment. Where are you from?

Singapore

Userlevel 7
Badge +8

Hi there @Jaya Kumar 

Deezer should be available in Singapore, as far as we know. What's happening when you try to login?

I did nothing but seems to work now. T

Deezer page (https://support.deezer.com/hc/en-gb/articles/360002137757-360-by-Deezer) says:

 

"After you purchase your eligible Sony headphones, enter your gift code on Sony's website and you'll be redirected to Deezer. With our partnership, eligible Sony headphone users have access to 3 months free Deezer HiFi subscription, which can be canceled at any time."

 

Today I received my headphone XB900N (bought from Sony online store) and didn't find the gift code. Contacted Sony support and they don't know anout this partnership Deezer is talking about…..

 

Can someone help?

Userlevel 7
Badge +6

You are not the first user to report this, there seems to be a communication problem on Sony’s site. At least their support should know by now about an existing cooperation between Deezer and Sony (maybe also between Tidal and Sony) concerning 360 RA when buying new Sony headphones and subscribing to Deezer. As far as I know, there might be some countries where the new format cannot be provided, so that might also be a reason for not knowing and/or providing the voucher codes.

Hello.

I wanted to sign-up for a free trial, as advertised by Sony for testing the 360 reality audio on my new earphones.

Same promotion appears on deezer hi-fi page.

What a surprise to receive a credit card payment notifications even before I finished filling the details of my account?

Can you look into the issue? Did I missed something between the lines?

You are not the first user to report this, there seems to be a communication problem on Sony’s site. At least their support should know by now about an existing cooperation between Deezer and Sony (maybe also between Tidal and Sony) concerning 360 RA when buying new Sony headphones and subscribing to Deezer. As far as I know, there might be some countries where the new format cannot be provided, so that might also be a reason for not knowing and/or providing the voucher codes.

Thank you.

Well… I’m from Brazil. Do you know if there is any restrictions here? It should not have, because the Deezer website in portuguese says there is a partnership...

Userlevel 7
Badge +1

@Jaya Kumar  sounds great! If the issue persists please let us know :) 

Userlevel 7
Badge +6

Sorry, I don’t know. Have you checked the first tab of your account page if it confirms that you are really on a HiFi plan? And which version number does your mobile app show?

Userlevel 7
Badge +8

Hi there @Del.Rei 

Thanks for reaching out to us. Yes, Brazil is one of the countries eligible for 360 Reality Audio. But the headphones you bought don't seem to be.

Only eligible headphones, as the article you quoted above mentioned, offer the gift code for Deezer HiFi. For more info, check the at the bottom of the Sony website here, and see the models which are eligible. Thank you for your understanding.

Hi there @Del.Rei 

Thanks for reaching out to us. Yes, Brazil is one of the countries eligible for 360 Reality Audio. But the headphones you bought don't seem to be.

Only eligible headphones, as the article you quoted above mentioned, offer the gift code for Deezer HiFi. For more info, check the at the bottom of the Sony website here, and see the models which are eligible. Thank you for your understanding.

Sorry, I don’t know. Have you checked the first tab of your account page if it confirms that you are really on a HiFi plan? And which version number does your mobile app show?

 

Hi,

Actually, my headphone is elegible.

I contacted Deezer support and they asked for my invoice. I sent it and they already set my account. Now I have the 3 free months of Deezer 360… Actually, the “problem” is the very reduced music catalogue. Actually I don’t hear any of those. Hope it gets bigger soon.

Thank you guys for helping! :upside_down::relaxed:

Reply