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Music stops after playing one song on browser [Fixed]


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@Anja: Has there been any progress on the issue? Still not working. Sent you a list of questions, you have not responded to yet.
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Hi everyone, so I asked the team for updates again. I haven't heard anything yet, but I'll let you know as soon as I know more!
I am also getting the same issue (started happening about 3 weeks now). Adblock is disabled.
Is this ever going to be fixed ? Unfortunate as I'm now at the point where I was about to start subscribing to Deezer. I've been a FREE subscriber for a couple years.

Working in IT I can't understand why this has not been given the priority it deserves. I understand that FREE service doesn't equate to great expectations for support OR quick fixes. However, I would suggest that the FREE service was important for business growth. I would also suspect that FREE subscribers are the ones most likely to become paying members eventually.

Very disappointing how DEEZER has handled this very significant issue. But I am still a Deezer fan and I would like to remain that way.

PLEASE FIX THIS !

ps - Without reading every post, is it safe to assume this ONLY happens for FREE service?
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@bschwarz You've hit the nail on the head with all of your points! Yes, in fact this only an issue for free users. Like yourself, I found Deezer to be an excellent service and I was considering becoming a paid subscriber, but given Deezers inability or unwillingness to resolve this issue, but I have started looking at other music streaming services. At one point @Atomic had suggested that issue was may have been related to Deezer becoming more aggressive with free users, probably to push us towards paid subscriptions. But given the amount of time that has passed since the issue was first identified and the sheer number of free users expressing similar complaints, it is absolutely apparent that this commercial "strategy" has backfired. Addressing the issue is definitely not a priority for Deezer sadly, and what's worse is that the Community Manager's @Anja and @Ana. are only in the position of escalating our concerns to Deezers technicians, and that's where the buck has stopped.

As I pointed out in a previous reply recently, as a business owner, I know all too well that if I cannot or will not address and resolve my customers concerns in a timely manner and to their satisfaction, they will take their business elsewhere. This concept is a plain and simple best business practice to most of us...but customer service is an area of business which seems to be completely lost to Deezer unfortunately.
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@ctendler1 We are on it! Our devs were able to reproduce the issue and it seems like an issue with the ads on browser. They are still working on it and will let me know when they found a fix 🙂
Thanks for the heads-up Anja. The problem seems to be affecting a great many users. I had assumed it was only me . Is there an ETA?

I hate to ask this but ... if it's going to be a long time, would ad blocking work as a TEMPORARY solution? I always leave ads enabled, as I understand that allows you to offer free service. But if the problem is related to serving ads, and if the fix will take a while, is that a work-around for now?
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Hola!
I came here to find an answer thinking I was alone in this...
but as I see this is along ongoing issue.
me and my bf were arguing on whether or not deezer is worth subscribing to (since we live in Israel pandora is not an issue)
and as the former deezer fan I must say that I lost the fight. there are many other options, even youtube is better than constantly refreshing.
its a shame ur losing ur client base over a tiny bug
why?
Did this just resolve?

Edit: Disregard, my worked for a bit then stopped. Guess I jumped the gun.
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Hi @Sergio.Daniel , please see above 😉
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@Rafael. What in the world does your response to @Sergio.Daniel "please see above" mean?? Give us a break already man...it doesn't work! The bottom line remains is that Deezer continues to be unwilling or unable to resolve this issue. And everyday, more and more users are registering their complaints. Have you taken note at this point of just how many users have indicated they are ready to jump ship to other streaming services?

@litalg Thank you for joining the conversation and for your excellent feedback. Pandora, YouTube or even Spotify vs Deezer....the answer is becoming more obvious with each passing day.

@SMandLD Try enabling Private Browsing on Firefox as a temporary solution. Still some flaws but seems to be working in the short term.
I installed uBlock Adblocker Plus in chrome and that solved the issue for me.

Disclaimer: I don't advocate the use of ad blockers, as ads are what allow them to offer free service to begin with. My intention is to remove it once the issue is resolved. But for now, I have music. 🙂
@Anja I just checked the site, and everything seems to be in order now. No longer have to refresh the page to play a different track.

Thanks.
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[h4]@Iz Boos @Anja Sorry to be a party pooper guys, but everything is definitely not in order now from my side without disabling the Adblocker. Enabling Private Browsing still works, but certainly I still cannot continuously listen to track after track under "normal" free user listening conditions.[/h4]
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SMandLD wrote:

Thanks for the heads-up Anja. The problem seems to be affecting a great many users. I had assumed it was only me . Is there an ETA?

I hate to ask this but ... if it's going to be a long time, would ad blocking work as a TEMPORARY solution? I always leave ads enabled, as I understand that allows you to offer free service. But if the problem is related to serving ads, and if the fix will take a while, is that a work-around for now?



I don't have an ETA yet, but this should be fixed very soon! We are not pushing this back. I just don't have an exact date as this depends on how quick they find the cause and are able to fix it. But as mentioned, I will let you know as soon as know more! 🙂
ctendler1 wrote:

[h4]@Iz Boos @Anja Sorry to be a party pooper guys, but everything is definitely not in order now from my side without disabling the Adblocker. Enabling Private Browsing still works, but certainly I still cannot continuously listen to track after track under "normal" free user listening conditions.
[/h4]



oh bugger, it started back again 😞
I use a free account on deezer. I noticed that my play list does not auto play all the songs and the shuffle function doesn't work anymore. The same issue apply to when i want to play the songs in any artist's album. all Kindly advise
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Anja wrote:


SMandLD wrote:

Thanks for the heads-up Anja. The problem seems to be affecting a great many users. I had assumed it was only me . Is there an ETA?

I hate to ask this but ... if it's going to be a long time, would ad blocking work as a TEMPORARY solution? I always leave ads enabled, as I understand that allows you to offer free service. But if the problem is related to serving ads, and if the fix will take a while, is that a work-around for now?

I don't have an ETA yet, but this should be fixed very soon! We are not pushing this back. I just don't have an exact date as this depends on how quick they find the cause and are able to fix it. But as mentioned, I will let you know as soon as know more! :)


This is completely unacceptable your answers to the problems have been copied and pasted for the past month While others like me have been paying for service that we are unable to use in our vehicles. You have not replied 2 questions about refunds for the months that we have been without the service. I have just started to look for a new music service
Hello. I have the same problem too. Clearly the problem is with free Deezer. So maybe things would get fixed quicker if we said "Deezer plays first song then stops, I have to refresh page and so miss all the ads. Adverts are not being played to the listeners. What's the point in advertising on Deezer?"
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Killian.Callender wrote:

Hello. I have the same problem too. Clearly the problem is with free Deezer. So maybe things would get fixed quicker if we said "Deezer plays first song then stops, I have to refresh page and so miss all the ads. Adverts are not being played to the listeners. What's the point in advertising on Deezer?"


The problem is not with the free account it affects the entire app. I am a paying customer and have had this problem for months
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ctendler1 wrote:

@bschwarz You've hit the nail on the head with all of your points! Yes, in fact this only an issue for free users. Like yourself, I found Deezer to be an excellent service and I was considering becoming a paid subscriber, but given Deezers inability or unwillingness to resolve this issue, but I have started looking at other music streaming services. At one point @Atomic had suggested that issue was may have been related to Deezer becoming more aggressive with free users, probably to push us towards paid subscriptions. But given the amount of time that has passed since the issue was first identified and the sheer number of free users expressing similar complaints, it is absolutely apparent that this commercial "strategy" has backfired. Addressing the issue is definitely not a priority for Deezer sadly, and what's worse is that the Community Manager's @Anja and @Ana. are only in the position of escalating our concerns to Deezers technicians, and that's where the buck has stopped.

As I pointed out in a previous reply recently, as a business owner, I know all too well that if I cannot or will not address and resolve my customers concerns in a timely manner and to their satisfaction, they will take their business elsewhere. This concept is a plain and simple best business practice to most of us...but customer service is an area of business which seems to be completely lost to Deezer unfortunately.


Unfortunately this is not just with free users as I am a paying customer and have had this issue for months it changed from whenever I would try to advance to the next song it would stop to now after a song finishes it stops. I have had no response back about a refund for the months that I have been unable to use the service. I would recommend looking for another music service.
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@MikeDeezeruser Thank you for sharing your concerns Mike!! SHAME on Deezer regarding no response to your request(s) for a refund. @Rafael. @Anja @Ana. clearly we can all see that Deezer is not a customer-focused business.

On behalf of all free users and now paid subscribers who are sick and tired of Deezers failure to respond to our concerns, @MikeDeezeruser, I'm sure we all absolutely agree with your recommendation!!

MikeDeezeruser wrote:



Unfortunately this is not just with free users as I am a paying customer and have had this issue for months it changed from whenever I would try to advance to the next song it would stop to now after a song finishes it stops. I have had no response back about a refund for the months that I have been unable to use the service. I would recommend looking for another music service.

When I play one song and the song is over, it just stop. And it doesn't move on to next song. When I click the next button it still doesn't work. Not only my own laptop(Mac), but also other desktop(also mac) computer. It only works well in my cell phone.
@Anja Let me know if the problem gets fixed. In the meantime....Bye bye....I'm off to Spotify.

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