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Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
Userlevel 7
Badge +7
  • Community Manager
  • 13233 replies

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 


299 replies

Userlevel 2

Since the update, I can’t access any song if I’m not on wifi or using mobile data.

 

What you’re suggesting is that we clear cache and download all the songs in our playlists again…

 

Is there any other fix than this?

Userlevel 1

Hi yep having same issue,  all was fine yesterday now, if off line get message.

Error : failed to play.

You can't access this content as the app is currently disconnected .

What can I do to change this.

Have logged out and back in several times and still not working

 

Not happy paying for service I cannot use :(

 

 

Userlevel 2

Or. Here's an idea. Make an app that actually works. This app used to be really awesome. I have been a subscriber for 5 years and it used to be my favorite music service now it has too many issues. Each update seems to just break the app more and more. And they expect people to pay 10 dollars a month for this? Really? We are paying 10 dollars for a broken app! 

Ya me ha pasado varias veces esto. Necesito una solución que no vuelva a fallar. Gracias

hi,

This error exists on windows, linux, firefox, chrome - no matter where I load songs I got it.
Please convince me to stay with you as a customer, because clearing cache every few days is not worth the price ….sorry.

thanks

Hi, I just wanna report that Taylor Swift's song "...Ready For It?" from her album "Reputation" is not loading. It's just this song, the others work just fine. Please fix it. Thanks!

It is @EthanMiller 

We're aware of that and we're working to sort this out permanently this year, with major improvements due to the Android app. We have to provide a more robust and reliable app for our Android users :relaxed:

I hope so. Judging from how long this issue has been around and that your suggested fixes don’t seem to work - they don’t work for me either - you will lose a lot of customers if you don’t sort this out!

 

 

 

Deezer it's not working at all, please help and fix the issue, Im paying for the Hi-Fi that is not working, nothing works online, nothing works off-line. The app cannot play anything at all at any time. I have cleaned cache, cookies, I have, logged out and logged in, I have uninstalled and reinstalled the app, I complete followed all the troubleshooting about and nothing works at all. I have sent four emails to tech support and no answer at all, I wont pay more if I cannot listen to my music. It is not fair. I would have to go to Tidal or other platform that I dont like, just because Deezer service and support never replies, never fix anything. Please help, but for real help, do something. Help!!!

I am unable to access my downloaded songs when I am offline. I keep getting "Error loading content". I have read your fix to clear cache but this delete all my downloaded music. Honestly there should be a better way to fix this problem than deleting my over 3000 songs and downloading them all over again. It costs money. 

Userlevel 7
Badge +3

Hello @qwertyfinger we are sorry to hear that. 

Could you please perform all of these troubleshooting steps again - in the order mentioned:

Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your “My Music”.

  1. My Music >>> Gear Wheel JiE3V4t.png>>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line.
  2. If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again.
  3. My Music >>> Gear Wheel JiE3V4t.png>>> App Settings >>> Disc Usage>>>Clear All
  4. uninstall Deezer
  5. remove the SD card
  6. restart your phone
  7. reinstall Deezer (available on Google Play)
  8. open Deezer and download at least one album or playlist and play one song
  9. reinsert the SD card

If you have any further issues, please let me know :slight_smile:

Userlevel 7
Badge +7

Yes but I was still thinking of you @vita :sweat_smile:

@Marc Lopez please see my reply above!

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Remove all my music???!! 😲 10yrs of making my playlists wiped just because Deezer has made a mistake?surely you can do better. Deezer. Spotify,here I come!

 

Userlevel 7
Badge +3

Hi @fenixrus61, can you try the troubleshooting steps above? Don’t forget to clear the cache, that’s important. Let me know how it goes.

Cheers :slight_smile:

 

Hey @AriRu84 

It should be all OK for that version. What's your Deezer app version and phone model? Do you actually have an SD card?

Is there any chance you can log in with your account on another device to test?

 

Hi. Today I got new beta version 6.2.25.1. And now it worked. Phone is doogee y6max with custom rom. No sd card. One plus 5 was worked fine. I got multisim both phones with same number. Thanks!

The album fails to play. Please fix it.

Hi @Rudi,

Thanks a lot for help. Everything works fine for now.

 

@Rudi I get the rights for their songs but i don`t get why same playlist is ok on pc and not on mobile since i use same IPS on mobile and land data connection and i don`t use vpns of tor or any other ip masking stuff

Userlevel 7
Badge +6

I think there is an issue when you have a large list and use the random/shuffle option. The songs takes a while to load and finally, the error message. I think the algorithm is not optimal for large lists and there’s some timeout happening.

Please fix this, I’m paying a subscription for high quality music. Otherwise I’ll be forced to cancel it and move to Spotify. This is very annoying

 

 

Hi there, have you already reinstalled the app?

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

I'm suffering of the problem of not getting access to any of my playlists not downloaded. Followed all the above steps and after reinstalling and downloading some playlists it does happens again.  I'm quite tired of the situation and thinking about leaving the beta program as it is creating a very frustrating situation for me.  

 

 

 

This actually happens so often that I'm thinking about cancelling premium and moving to another app. I've had Deezer for years as well. Cleared Cashe, uninstalled, etc and it ends up like this every time. Im using the mobile app on an S10.

Userlevel 7
Badge +3

  

Hi, a have Note 10+ and recently  my app do not what to play, stop immediately.

Load the tracks or albums but won't play it😟

I clean the cache, reser the app, force to stop aslo uninstalled and problem remain.

I have the premium family plan.

Any advice or recommendations 

Hello @Polo Sanchez, I acknowledged that you have already tried to clean the cache and uninstall the app, however can you try to follow the steps described in the diagram in the right order? Let us know how it goes.

Have a nice day!

Userlevel 7
Badge +7

Our major focus this year is renewing the app so that it doesn't happen anymore @NuS @MrCouchpotato 

It doesn't help that the error message can mean different issues. It could be a network issue, the file for the content is broken, playback, etc...

Please, please hang in there! It's the kind of work that takes a long time but it became one of our major projects for this year :pray_tone2:

@Rudi thank you for your reply I appreciate the time you've taken to do so. 

However you've been fixing this for over a year with no real sight into a solid fix, so pardon me if I smell a little fib in your efforts to reassure us as a community. 

How will you say sorry to us truly, especially those who have subscribed from basic accounts to top hifi subricptions considering that half the time if not closer to 80% of the time we can't listen to music and on top of that have to constantly delete and format and wipe our music that we've downloaded etc.

A common answer I've seen is Deezer blaming network.... I've been listening to music via streaming services since before they became mainstream I've never had any issue quite like this on any of them I switched to Deezer a while ago for the Hifi capability..... but all the hassle makes me wonder if I should sacrifice the hassle so that I'm actually able to listen to music regardless of quality. 

 

Convince me please. 

Userlevel 7
Badge +7

Hi there @frederico.costa.galvao 

Apologies for not seeing your previous replies - in my view, they're in the previous page. And my colleague Kevin had replied to you.

I've listened to the album in question - it's hard for me to say if the tracks are defective because I don't know the artist, but I noticed some abnormalities in some of them. So I've decided to report this further - thank you for your patience and support :v_tone2:

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 


can you please make your app to skip rather than stop at those that it cant play, very annoying when i have to do it manually while on a jog!

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