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Error: requested content is not loading/fail to load content

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Userlevel 7
Badge +8

Hey @Callum Young 

Sorry to hear abou that. Did you reach out to us before about this?

If not, please bear in mind, the troubleshooting above helps!

Have a nice weekend :relaxed:

My app will play a few songs then crash. It has done this for weeks now. 

 

Anyone else have this problem?

Userlevel 7
Badge +8

Hey @Lacey.Rocks 

Sorry to hear that. Could you please try following the troubleshooting steps above to see if it helps you?

Hey @Tom Webb 

Is this happening on WiFi or mobile data? Do you have an SD card installed?

I've moved your comment here so that you can see the troubleshooting tips above :thumbsup_tone2:

The same applies to you @Schakers please follow the steps above.

I've tried all the steps above it fixes the issue for a few hours, I've tried completely moving the sd card, I'm getting an error code 0610 now sometimes, other times it just doesn't load its both on WiFi and mobile data. Other apps such as YouTube are loading faster and have no loading issues on WiFi networks I use and 4G. I have noticed that I don't usually have this problem early in the morning. Out of curiosity, how much of a play list will Deezer load at a time.. One song or several? 

Userlevel 7
Badge +8

A few songs, as you're listening @Tom Webb, get "cached" in the app.

I'll pass on your info to our devs to see if there's anything they can suggest.

We have a new version of the app every couple of weeks so please update to the newest version and let me know how it goes!

Dear @Rudi 

 

This is over a year old problem, in my opinion it’s unacceptable solution to just keep asking the Subscriber to keep ‘troubleshooting’ for Deezer. I understand that the data keeps getting corrupted but even if there isn’t another solution Deezer should regularly check the downloaded data for errors and repair or redownload it as a subroutine, otherwise the user experience will suffers from it. Also I think everyone would be happy if the app would just skip when it can not play something, instead of giving a silent error message. Solving this issue is not our job we are paying subscribers! 

Please contact the actual development team and do something about this persistent, incredibly annoying, fatal problem!

Sincerely a Loyal Customer! (Premium user, since 10/14/2014)

 

Userlevel 7
Badge +8

Thanks for the feedback @Roland Gergely 

I'm in regular contact with all development teams at Deezer, rest assured.

We're working on fixing bugs but we're also working on improving the code of the app in general, to improve reliability in the long term. It's a process which requires quite some time in terms of development, and that's why I've been asking our users, like yourself, for more patience. In the meantime, we're also trying to fix the most we can, and for that, we need users help. You must have realised by now that we are the underdogs and that our resources are limited to our size. What we have in abundance is our commitment for a better streaming service and a crazy passion for music, the same way you do!

I totally get your point about not playing anything, and our devs get it too. It's just that we don't have all we need at the moment to make the problems disappear right away - but we will very soon, as work already started and it was deemed a priority for 2021.

I really want you to be part of this journey because I want you to see the end result as a reward for your loyalty all these years, so please bear with us a bit longer :pray_tone2:

why does it stop after each song in playlist when i using smart phone.

 

 

Error Loading - Almost there, only a few seconds left  but not ...

Userlevel 6
Badge +3

Hi @samotoka @מייק פרנקין please check the info above in this page and follow the steps in order to fix the problem.
Apologies for the inconvenience.

Hello. I am having the same issue as a premium user, and have been for months now. I followed the steps mentioned, yet I still cannot listen to my downloaded tracks if I am offline. When will this be fixed already? People have been complaining about this for over a year now. Please give us an ETA.

Userlevel 7
Badge +7

Hello. I am having the same issue as a premium user, and have been for months now. I followed the steps mentioned, yet I still cannot listen to my downloaded tracks if I am offline. When will this be fixed already? People have been complaining about this for over a year now. Please give us an ETA.

Go to Apps settings in Deezer and increase Cache to 1 GB.

This will solve the issue, thanks 🙂 Feels like heaven!

Hello. I am having the same issue as a premium user, and have been for months now. I followed the steps mentioned, yet I still cannot listen to my downloaded tracks if I am offline. When will this be fixed already? People have been complaining about this for over a year now. Please give us an ETA.

Go to Apps settings in Deezer and increase Cache to 1 GB.

This will solve the issue, thanks 🙂 Feels like heaven!

Doesn’t help. My original cache was at 5.9 GB anyway. Decreased it to 1 G, did nothing. I’ve also reinstalled the application several times to no avail.

Userlevel 7
Badge +7

Hello. I am having the same issue as a premium user, and have been for months now. I followed the steps mentioned, yet I still cannot listen to my downloaded tracks if I am offline. When will this be fixed already? People have been complaining about this for over a year now. Please give us an ETA.

Go to Apps settings in Deezer and increase Cache to 1 GB.

This will solve the issue, thanks 🙂 Feels like heaven!

Doesn’t help. My original cache was at 5.9 GB anyway. Decreased it to 1 G, did nothing. I’ve also reinstalled the application several times to no avail.

Then it does not help all.

For me this eliminated the issue. Have you also tried to install their Beta app?

Hi! 

I am unable to access my Favourites when in offline mode even though THEY ARE DOWNLOADED. What do I do? Please don't suggest clearing everything if there is another option. My Android system was recently updated

This is what I see when I go to Favourites - either directly or through Downloaded > Favourites.

All my other playlists, my playlists and downloaded from other users are funcrioning normally in offline mode.

 

Userlevel 7
Badge +8

Hi there @Laura Banović @Ákos.Moldován 

So that we can look into this further, please give us:

  • the OS version of your phone
  • the Deezer app version

Also, @Ákos.Moldován could you please be a bit more specific? Is the same happening to @Laura Banović happening to you? If yes then it'll be easier for us to find the cause for this issue.

Hello Rudi,

I am using Android 11 with One UI 3.1 (Samsung).

Whenever I try to open my Favorites list, which is downloaded to my phone, i get the exact same message as Laura. Interestingly, just as in her case, other playlists that are downloaded to my phone, work in offline mode. The issue seems to be with the favorites list for some reason.

Hi there @Laura Banović @Ákos.Moldován 

So that we can look into this further, please give us:

  • the OS version of your phone
  • the Deezer app version

Also, @Ákos.Moldován could you please be a bit more specific? Is the same happening to @Laura Banović happening to you? If yes then it'll be easier for us to find the cause for this issue.

Hi, 

first picture is information about my Android OS, second info on Deezer. Thank you!

 

Userlevel 7
Badge +8

Thanks a lot for the info @Laura Banović @Ákos.Moldován :relaxed:

We'll get that sorted soon. In the meantime, keep updating the app every couple of weeks and report back to me :thumbsup_tone2:

Can't you just write an application so that it doesn't cause such a problem !?

Userlevel 7
Badge +8

That's exactly what we've been trying to do recently @Денис Голубев but it'll take time before our work is complete.

Thank you for your patience and feedback!

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