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Error: requested content is not loading/fail to load content

Error: requested content is not loading/fail to load content
Userlevel 7
Badge +7
  • The Godfather
  • 14348 replies

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 


393 replies

Userlevel 3

Since the update, I can’t access any song if I’m not on wifi or using mobile data.

 

What you’re suggesting is that we clear cache and download all the songs in our playlists again…

 

Is there any other fix than this?

Userlevel 2

Hi yep having same issue,  all was fine yesterday now, if off line get message.

Error : failed to play.

You can't access this content as the app is currently disconnected .

What can I do to change this.

Have logged out and back in several times and still not working

 

Not happy paying for service I cannot use :(

 

 

Userlevel 2

Or. Here's an idea. Make an app that actually works. This app used to be really awesome. I have been a subscriber for 5 years and it used to be my favorite music service now it has too many issues. Each update seems to just break the app more and more. And they expect people to pay 10 dollars a month for this? Really? We are paying 10 dollars for a broken app! 

Userlevel 1

Ya me ha pasado varias veces esto. Necesito una solución que no vuelva a fallar. Gracias

Dear @Rudi 

 

This is over a year old problem, in my opinion it’s unacceptable solution to just keep asking the Subscriber to keep ‘troubleshooting’ for Deezer. I understand that the data keeps getting corrupted but even if there isn’t another solution Deezer should regularly check the downloaded data for errors and repair or redownload it as a subroutine, otherwise the user experience will suffers from it. Also I think everyone would be happy if the app would just skip when it can not play something, instead of giving a silent error message. Solving this issue is not our job we are paying subscribers! 

Please contact the actual development team and do something about this persistent, incredibly annoying, fatal problem!

Sincerely a Loyal Customer! (Premium user, since 10/14/2014)

 

Tried every step several times. Did not work... Sucks to pay for something that doesn't work.... 

Ever since the update I can't play any of my downloaded songs offline

And on my deezer app it no longer shows the "my music" option there at the bottom 

Can I get help on this

Also same issue, can't listen to downloaded songs in offline mode. This is the error:

Please advise

I am unable to access my downloaded songs when I am offline. I keep getting "Error loading content". I have read your fix to clear cache but this delete all my downloaded music. Honestly there should be a better way to fix this problem than deleting my over 3000 songs and downloading them all over again. It costs money. 

hi,

This error exists on windows, linux, firefox, chrome - no matter where I load songs I got it.
Please convince me to stay with you as a customer, because clearing cache every few days is not worth the price ….sorry.

thanks

Hi 

I keep getting the error message for anything I try to use my songs even download ones, podcasts or anything I try to play. I have done all the suggestions but nothing has changed.  I pay for it and it hasn't worked right for a while now please help me fix it I do like deezer and have had it for a long time but I am getting very frustrated.  

Thans 

@A.LeC I am working with developers and providing them feedback from users who are experiencing problems like yours. 
The troubleshooting steps are the best solution currently, but I understand that is not working for you (at least no long enough).
I am not in a position to offer any discount unfortunately as that is something that you need to discuss with our Deezer Support Team (I can’t guarantee any discount coming from them though).
Apologies for the inconvenience

Thank you. But I don't want to argue or fuss. I have instead cancelled my Deezer subscription and will be trying other services with working apps. Music should be a pleasure and having frequent interruptions is really a big mood killer. These issues have been going on for a very long time and I really think that you, the Deezer team really don't know what the problem is, which means that any fixes won't come soon. 

I completely agree with you, customer experience with Deezer support is not that good! And music should be a pleasure. 

I have an issue with Deezer family mix that cannot be reproduced when using an iPhone, that means also in the car with my family (probably the FAMILY MIX is good when you are with your FAMILY correct?).

I wrote many messages, more that three weeks ago, to Deezer using Facebook, reply was: use community.

I wrote on the community one week ago (see above): no reply.

I tried with chat as described here:  “Speak to one of our Deezer Support representatives via Webchat between the hours of 09:30 and 17:00 GMT on weekdays and 11:00 until 17:00 GMT on weekends. Click on the Chat With Us window, which will appear in the bottom-right corner of your screen during our office hours.” (https://support.deezer.com/hc/en-gb/articles/115003864625-Contact-Deezer)

I said great! a chat! immediate support and feedback from Deezer! unfortunately there is no “chat with us” window at the bottom right corner and now it is a weekday and 11:22:26 GMT.

Perhaps the only thing to do is moving to a different (and working) music provider and…. RELAX listening your preferred music instead of losing time behind their support.

 

Userlevel 1
Badge

Hi, I just wanna report that Taylor Swift's song "...Ready For It?" from her album "Reputation" is not loading. It's just this song, the others work just fine. Please fix it. Thanks!

I’ve also tried every step listed for an iOS device multiple times and nothing worked. Lately I have been getting a “There is a network issue. This content can’t load because of poor network quality.”

 

There is nothing wrong with my Wi-Fi connection, so I have no idea what “poor network quality” is or means. I even ran tests on my router and there are NO issues detected. Actually every other app works fine except Deezer does not play music. I figured this has to be a network outage by Deezer, but if that was the case then I’d see a long list of people with this issue and not only me.

 

After the initial reply to my support request, which is scripted and asks me to answer questions that I already provided the answers to in my initial request, support does not reply back. 

 

My credit card was just charged for the month and I can’t use the service. I guess I’m paying for a whole month of service that I cannot use and haven’t started to use for the month. I could’ve used that money elsewhere in these tough economic times, but I guess I’m out.

Userlevel 7
Badge +7

Thanks for the feedback @Roland Gergely 

I'm in regular contact with all development teams at Deezer, rest assured.

We're working on fixing bugs but we're also working on improving the code of the app in general, to improve reliability in the long term. It's a process which requires quite some time in terms of development, and that's why I've been asking our users, like yourself, for more patience. In the meantime, we're also trying to fix the most we can, and for that, we need users help. You must have realised by now that we are the underdogs and that our resources are limited to our size. What we have in abundance is our commitment for a better streaming service and a crazy passion for music, the same way you do!

I totally get your point about not playing anything, and our devs get it too. It's just that we don't have all we need at the moment to make the problems disappear right away - but we will very soon, as work already started and it was deemed a priority for 2021.

I really want you to be part of this journey because I want you to see the end result as a reward for your loyalty all these years, so please bear with us a bit longer :pray_tone2:

It is @EthanMiller 

We're aware of that and we're working to sort this out permanently this year, with major improvements due to the Android app. We have to provide a more robust and reliable app for our Android users :relaxed:

I hope so. Judging from how long this issue has been around and that your suggested fixes don’t seem to work - they don’t work for me either - you will lose a lot of customers if you don’t sort this out!

 

 

 

Deezer it's not working at all, please help and fix the issue, Im paying for the Hi-Fi that is not working, nothing works online, nothing works off-line. The app cannot play anything at all at any time. I have cleaned cache, cookies, I have, logged out and logged in, I have uninstalled and reinstalled the app, I complete followed all the troubleshooting about and nothing works at all. I have sent four emails to tech support and no answer at all, I wont pay more if I cannot listen to my music. It is not fair. I would have to go to Tidal or other platform that I dont like, just because Deezer service and support never replies, never fix anything. Please help, but for real help, do something. Help!!!

Cordial saludo. 

Ya he hecho todo lo habido y por haber. 

Necesito una solución definitiva porque para eso pago, por un excelente servicio y de calidad. 

 

En la evidencia se aprecia que refiere que ya está descargada(botón en verde) la información de la canción pero no reproduce. 

Adicionalmente, conectado al Wi-Fi, trato de reproducir otra canción, que debería sonar por Streaming, y tampoco reproduce nada nuevo. 

Por favor, ayúdenme desde allí, ya que para mí es muy dispendioso estar desinstalando en instalando nuevamente, por el peso de mis canciones favoritas. 

Quedo diligente a sus comentarios.

 

Atentamente:

 

Leonas Brayan Torres

+573013303377

brato84@hotmail.com

My app is was fine 2 weeks ago was fine could play my downloaded songs with no problem without internet but now will not even load if I don't have internet signal. If I start playing while I have Internet it starts to play but as soon as I go offline it freezes after 3 songs.

I have android(Huawei) with the version 6.1.18.94 and have also upped the cache limit and do not use sd card

Same problem here since Saturday, I think there's an issue with the update and hope it gets sorted quickly 

Userlevel 7
Badge +3

Hello @qwertyfinger we are sorry to hear that. 

Could you please perform all of these troubleshooting steps again - in the order mentioned:

Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your “My Music”.

  1. My Music >>> Gear Wheel JiE3V4t.png>>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line.
  2. If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again.
  3. My Music >>> Gear Wheel JiE3V4t.png>>> App Settings >>> Disc Usage>>>Clear All
  4. uninstall Deezer
  5. remove the SD card
  6. restart your phone
  7. reinstall Deezer (available on Google Play)
  8. open Deezer and download at least one album or playlist and play one song
  9. reinsert the SD card

If you have any further issues, please let me know :slight_smile:

Userlevel 7
Badge +7

Yes but I was still thinking of you @vita :sweat_smile:

@Marc Lopez please see my reply above!

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the tips mentioned below.

  • If you're on Android, you can clear your cache to see if it helps. For that, you need to go on settings > app > clear all
  • If you're on iOS, all you need to do is to reinstall the app

If you need further help, take a look: 

 

Remove all my music???!! 😲 10yrs of making my playlists wiped just because Deezer has made a mistake?surely you can do better. Deezer. Spotify,here I come!

 

Userlevel 7
Badge +6

Hi @fenixrus61, can you try the troubleshooting steps above? Don’t forget to clear the cache, that’s important. Let me know how it goes.

Cheers :slight_smile:

 

Hey @AriRu84 

It should be all OK for that version. What's your Deezer app version and phone model? Do you actually have an SD card?

Is there any chance you can log in with your account on another device to test?

 

Hi. Today I got new beta version 6.2.25.1. And now it worked. Phone is doogee y6max with custom rom. No sd card. One plus 5 was worked fine. I got multisim both phones with same number. Thanks!

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