Price Increase

  • 20 October 2021
  • 69 replies
  • 3055 views

Userlevel 3

Anyone else had an email, stating there will be an increase in monthly subscription, from November, of £2.00? Apparently, Deezer are investing in HiFi quality sound, as a sweetener. I for one, will be moving on elsewhere

Anonymous 2 years ago

Hello everyone!

Deezer is gradually switching to new subscription and price models.
This means that in the future there will be ‘Premium including HiFi’. Compared to the current subscription Deezer HiFi, it will then be cheaper.
The classic premium subscription will actually be a bit more expensive.

The market is changing rapidly. Fired by Apple Music and Amazon, it feels like all customers want to get at least HiFi/HiRes standard delivered. Deezer now takes this into account accordingly.

The next countries in which the subscriptions will be switched are Ireland and South Africa*.

If you do not agree with the new pricing models, you can of course switch to another provider. Unfortunately, there will never be 100% satisfaction. :expressionless:

 

*Edit: and UK

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69 replies

Userlevel 2

Sneaking a price update message into the end of an email about new benefits which is phrased to sound like they're included in what I'm paying already is really disingenuous and leaves a bad taste.

 

I like Deezer a lot and would much prefer to be told straight you're increasing prices and explaining why. Don't treat your users like they're idiots or try to deceive them.

Userlevel 2

Yes, I got that email too £2 extra a month for something that I don’t want or need or asked for. The option to have this facility should be optional and not an imposed charge! Disappointing, I’ve been using deezer for years but will consider moving on somewhere else! 

Userlevel 2

Absolutely. Here is a quote from Deezer COO Laurence Miall d’Aout to journalists earlier this year: “We just wanted to let you know that Deezer isn’t going to raise prices in the middle of the pandemic. Music, podcasts and radio help people cope and we don’t feel this is the time to make things harder for them. If we ever were to increase prices, we would give our users a 3 month heads up to make sure that it doesn’t come as a surprise."

Hypocrites. And where is the 3 months’ notice that they promised?

Anyway, I’m cancelling my subscription and am off to an alternative provider.

Userlevel 2

Plenty of other music screaming apps to go to.....we live in a world where 'loyalty' doesn't pay ✌️😑 just a slight inconvenience, shame on you Deezer (and ur Hi-fi quality sound???)

 

next>>next>>

 

Userlevel 3

Totally agree, Dave, No option to opt out.Onward and upward, My subscription will be cancelled.

Userlevel 1

It is completely unprofessional and just gives me a reason to leave Deezer and move to Spotify. What the hell are they thinking? I'm happy with the current sound quality and price.But we now have no option but to pay more? Unbelievable.

Userlevel 2

Just read a similar email. I'm on a family plan which is apparently going up by £3 per month! So it's gone from being one of the cheapest services to the most expensive.

 

Terribly worded email from Deezer with the price rise mentioned in the last paragraph.

 

I suspect there will be a lot of cancellations as a result of this. I'll be one of them.

Userlevel 3

Taking the p*ss comes to mind, greenrabbits.

Hello everyone!

Deezer is gradually switching to new subscription and price models.
This means that in the future there will be ‘Premium including HiFi’. Compared to the current subscription Deezer HiFi, it will then be cheaper.
The classic premium subscription will actually be a bit more expensive.

The market is changing rapidly. Fired by Apple Music and Amazon, it feels like all customers want to get at least HiFi/HiRes standard delivered. Deezer now takes this into account accordingly.

The next countries in which the subscriptions will be switched are Ireland and South Africa*.

If you do not agree with the new pricing models, you can of course switch to another provider. Unfortunately, there will never be 100% satisfaction. :expressionless:

 

*Edit: and UK

Userlevel 1

100% this thread. Sneaking a 20% price hike into the small print at the bottom of an email which is worded to appear as if your subscribers are simply being given an improved service is disingenuous at best.

Quite happy with my family subscription as it is, but a 20% price hike presented like this really makes me think I should be considering if there's other options out there…

Not impressed, Deezer, not impressed.

Userlevel 1

Great news!!  We’re giving you a new feature that you didn’t ask for, and don’t want.  But more importantly we’re going to charge you more money for it, and you cannot opt out - the only way to avoid the charge is to cancel your subscription.

 

Great work Deezer!! 

 

Imagine if every company suddenly charged 20% more for their products and services…

Userlevel 1

Hi all, I understand it might be frustrating to receive a short notice informing a price increase.

The music industry has changed very rapidly and dramatically this year. Deezer is the only independent global challenger left in the audio streaming industry and we have to adapt to the realities of the market.

Unfortunately, that means that we were a bit hasty with our comments in May.  We need to make sure we can continue to provide listeners with unique features, a great listening experience and the best curated content in the world.

That’s why we’ve chosen to make HiFi part of all our subscriptions in Great Britain and to adjust the price point. 

Now everyone has the option to enjoy music the way that artists intended it to be heard, while having access to our full HiFi catalog of 70 million tracks as well as additional benefits like the 360 by Deezer app. 

Please get in touch with our Deezer Support Team and one of our agents will be able to help and discuss your options.

Thanks :nerd:

It is a bit frustrating to have the price rise so shortly after you said it wouldn't happen without greater notice.

But... It is much more annoying to get the information in the way it was delivered. I don't usually get to the bottom of emails that lol like they are marketing.

It is the underhand way that this has been communicated that really annoys me and why, after many years with Deezer, I will be trying another premium music streaming service.

Userlevel 2

@dee_dirk If they are introducing new pricing models, why not be up front about it and allow the customer to choose what package is right for them - rather than imposing a £2 increase. Agreed that the market is changing rapidly and customers have choices; I’m sure Deezer will have lots of customers cancel their subscription based on this. 

Userlevel 1

I cancelled within minutes of receiving the email…….done out of principal, not because of financial reasons.

I was disappointed by the approach of the email.

It’s not acceptable to hide a price increase announcement at the bottom of several paragraphs of an email entitled “Your Deezer Family subscription is getting even better!”.

HiFi has no value to me as I can’t hear the difference in lossless encoding, so I will be moving elsewhere.

Userlevel 1

Hi all, I understand it might be frustrating to receive a short notice informing a price increase.

The music industry has changed very rapidly and dramatically this year. Deezer is the only independent global challenger left in the audio streaming industry and we have to adapt to the realities of the market.

Unfortunately, that means that we were a bit hasty with our comments in May.  We need to make sure we can continue to provide listeners with unique features, a great listening experience and the best curated content in the world.

That’s why we’ve chosen to make HiFi part of all our subscriptions in Great Britain and to adjust the price point. 

Now everyone has the option to enjoy music the way that artists intended it to be heard, while having access to our full HiFi catalog of 70 million tracks as well as additional benefits like the 360 by Deezer app. 

Please get in touch with our Deezer Support Team and one of our agents will be able to help and discuss your options.

Thanks :nerd:

The only 'option' on offer is take it or leave.

If you feel you *have* to provide HI-FI to satisfy demand, fine, but it should be OPTIONAL.

I'm either listening on a smart speaker, earphones from my phone or Bluetooth from my phone in the car.

HI-FI I don't need, nor want.

Looks like I'll be leaving, having used Deezer since it was offered up as an extra by Orange.

Anyone else had an email, stating there will be an increase in monthly subscription, from November, of £2.00? Apparently, Deezer are investing in HiFi quality sound, as a sweetener. I for one, will be moving on elsewhere

It's ridiculous how much they're looking to increase whilst the service quality is still the same. And I honestly loved deezer used it for over 10years I'll be leaving them too. 

Pretty loud minority that’s missing the point here - got plenty of that in the world recently.

I was thinking about getting a Deezer subscription for a while now - then I saw that HiFi got merged into Premium, the trial period lengthened from 1 to 3 months, and all this only “increased” 1€ in price, but in fact (cause it’s now essentially HiFi) decreased by 4€ - which is great value and a fantastic surprise, so I instantly subbed.

Userlevel 1

Just read a similar email. I'm on a family plan which is apparently going up by £3 per month! So it's gone from being one of the cheapest services to the most expensive.

 

Terribly worded email from Deezer with the price rise mentioned in the last paragraph.

 

I suspect there will be a lot of cancellations as a result of this. I'll be one of them.

I’m on the same boat and currently studying the option to change to Amazon or Apple music. My Family plan is going from €14,99 to €18,99 suddenly (I’m based in Ireland). The price increase, the way they communicate it… it is all wrong and unfair for the customers. Outrageous!

Userlevel 2

@dee_dirk The comms is awful and you are breaking a pledge made 5 months ago. I don't have a problem with a price rise, but the underhand methods have forced my hand.

 

"If we ever were to increase prices, we would give our users a three-month heads up to make sure that it doesn’t come as a surprise”.

Userlevel 2

I'm cancelling my subscription and moving to Spotify which is currently £9.99 in the UK.

So put up the prices, just checked all my emails and not one from you telling me if the price increase. Surely that's stealing taking extra money without telling them. Check my spam folder too. Your robbing gits. Bye bye deezer. 

Userlevel 7
Badge +7

@Priscila Di Luca I understand your frustration and get your point about the same response from CC and here in the Community. However, that’s an official reply from our PR department and we just provide the exact same message to all our users in order to be aligned and avoid any misunderstanding
We are the only independent global challenger left in the audio streaming industry, which is fast and changes everyday. We understand that you were not given 3 month notice on price increase as promised in May, but we had to adapt to the current competitive landscape. That’s why we’ve chosen to make HiFi part of all our subscriptions in your country and adjust the price point.
Thanks :)

 

Userlevel 1

Hello, @whenthesunhits and @Deano12345. We understand your frustration, please feel free to contact our Support to discuss your options as they will be able to look into your personal account and help your particular case. You only pass to Hifi when your subscription upgrades, so keep that in mind. 

I have contacted support who informed me that it was a mistake on the email and i should have been quoted £3 per month and not £2 per month. Apparently its a mistake but i will have to pay the £3 and not the £2 quoted in the email. 

That’s false advertising then .

Perhaps contact them and see if they can sell at $2 increase only for 6 months.

Cancelled instead 

Totally agree with your post feeling the same wAy, used deezer for many years love the service but not a hidden price hike for something  that i dont need.  What i do need is the annual family subscription that we have all been asking for in this community over the last few years, don't fob us of any longer when will this happen?