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Answered

Login Failed

  • 21 January 2021
  • 21 replies
  • 467 views
C
Rank

I am unable to login:expressionless:

Login

Login

Please Help

 

 

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Best answer by chandiniselva123 21 January 2021, 13:21

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How many got this

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21 replies

P
Rank
Userlevel 1

 The service is up again and can be used but we are monitoring the situation.
Please do not hesitate to reach out if your should encounter recurring issues.

Thank you for your patience :)

Thanks for the update

T
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I can't login.. iv tried clearing the cache and even reinstalling the app

L
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Me neither 

C
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I cannot login in the app anymore

P
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Cannot login

M
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Can’t longin

P
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Userlevel 1

From Deezer twitter: Breaking News 🚨 We're experiencing a global server issue at the moment. You may not be able to log in or access all your music content.Bear with us while our teams are investigating this issue. Apologies for the inconvenience.

 

Hopefully soon @PK PJ ...

Thank you. Will wait. 

V
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Thanks for notification

A

 

P
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Userlevel 1

Can't log in for the past hour or so. 

Using the right login credentials, tried uninstalling and reinstalling. 

Zayn-T
Rank
Userlevel 6

From Deezer twitter: Breaking News 🚨 We're experiencing a global server issue at the moment. You may not be able to log in or access all your music content.Bear with us while our teams are investigating this issue. Apologies for the inconvenience.

 

Hopefully soon @PK PJ ...

He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
Zayn-T
Rank
Userlevel 6

They are still working on a fix @Velisa Velovic . Some platforms, like the web player, might be less affected than iOS/android. 

 

Please follow this link for the status:https://support.deezer.com/hc/en-gb/articles/5926825549085-Global-Deezer-Outage-

He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
Jaime.
Rank
Userlevel 7
Badge +7

 The service is up again and can be used but we are monitoring the situation.
Please do not hesitate to reach out if your should encounter recurring issues.

Thank you for your patience :)

C
Rank

I got the same

Zayn-T
Rank
Userlevel 6

Hi everyone, I was also having issues but it seems ok again now. Please give it a few minutes then re-open the app. 

He/him. EDM, Dance, Hardstyle, techno & trance fan using iPhone 14pm, Mac M2 & Apple TV .
P
Rank
Userlevel 1

Hi everyone, I was also having issues but it seems ok again now. Please give it a few minutes then re-open the app. 

Been trying for an hour though 

V
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Im still having this issue.

A
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All my music has gone - asking me to get premium when already subscribed 

P
Rank
Userlevel 1

Issue is resolved on my side. But how do I unsubscribe from notifications about this post?

It says I must click on "subscribe" on this page but I can't find it. 

A

Hey @PK PJ 

You have to go to the first post and then click "unsubscribe":

 

P
Rank
Userlevel 1

Hey @PK PJ 

You have to go to the first post and then click "unsubscribe":

 

Thanks, got it. But mine doesn't have the word "unsubscribe"... Only the star lol

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