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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

961 Topics
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961 Topics

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pierrekualalumpurTiny Dancer

asked in Subscription and payments

Huge price increase in Malaysia ???

Hi, I have been enjoying a premium account in Malaysia at 14.90 RM / month for 3 years now.Last week however I received an email from Deezer informing that the monthly payment did not go through. I checked with my bank and it seems all good.Now when I connect to my Deezer account I’m asked to subscribe to a premium account and it directs me to a page where the monthly fee is way higher than 14.90 RM… = 10.99 $ / month. I guess this is USD ?Has anyone faced the same problem which seems to be more a huge price increase than a problem of payment ????? This looks rather dishonest from Deezer should this be the case.Thanks for the feedback.

1 year ago

Anna.NieuweboerRunaway Baby

asked in Subscription and payments

Mijn deezer loopt vast

Goede middag ik heb een probleem met mijn deezer.Als ik de qpp open is er niks aan de hand, maar zodat ik wat wil afspelen loopt het alleen maar vast. Ook als ik wofo heb maakt niet uit het loopt steeds vast. Ik vond deezer een hele goeie app voor muziek. Dit is dan natuurlijk heel zonde. Ik betaal er wel voor dus zouden jullie hier war aan willen doen of mij kunnen helpen

1 year ago

Gavina.JohnsonTiny Dancer

posted in Subscription and payments

gavina

Someone is using my account and has locked me out now I have lost all my music and membership and am real unhappy

1 year ago

Cemako74Runaway Baby

asked in Subscription and payments

odeme yaptığım halde odeme başarısız deniyor

Ödemesini yaptığım halde ödeme başarısız oldu mesajı aldım Google play den ödemenizi yaptım lütfen bu yanlış durumu düzeltin

6 months ago

Rik WassinkRunaway Baby

asked in Subscription and payments

bankrekeningnummer wijzigen met IDEAL

Ik wil mijn bankrekeningnummer wijziging via IDeal

1 year ago

eavvandamRunaway Baby

asked in Subscription and payments

Problem with premium acdount songs limited to 30 seconds

I have a premium account and suddenly can only listen to 30 seconds of each song. This is driving me crazy as I only can find comments from people having this problem on free versions.

11 months ago

makhsRunaway Baby

asked in Subscription and payments

i want refund 19.99€ because someone has hacked my gmail and wabt a refund

I want my refund

9 months ago

Rui DurãoRunaway Baby

asked in Subscription and payments

What happened to my $26 deal?

I had 2 emails from deezer asking me to pay $26 in november to renew my yearly subscription. Today, I got another email, but the price is $99. What happened?

1 year ago

Jaime.DeezerCommunity Manager

published in Subscription and payments

We are now on Instagram! @Deezerhelp 📲News

Deezer is now closer to you than ever before!Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram!We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect.Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you.Find us on InstagramQuick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a feature

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6 months ago

420alienRunaway Baby

asked in Subscription and payments

Deezer premium

I got the 5.99 for 12months of deezer but it saying my renewal date will be next month?

1 year ago

gnggLover

posted in Subscription and payments

Forum search should show post or page within topic

I searched for “Steel Prophet” to check whether the problems in their artist page on Android had already been reported. The only matching topic was I don’t see where in the search result I can get to the post with the matching words. (In this case, it seems there was no such post until I wrote it. Same with a search term (e.g. “Ghost Town” on page 7) which does occur.The search results should take you to the exact post, not just the topic.(Bonus annoyance which happened to me today: So I clicked through all 45 pages to use my browser’s find in page, and after around 20 pages I got 403 ERRORThe request could not be satisfied.Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. …and had to take a break.)

1 year ago

Denilson.Abreu.da.SilvaRunaway Baby

asked in Subscription and payments

pagamento

Quando vou Fazer o pagamento que é em reais, aparece a Unica opcao em pagamento em dollares Americano, peço por gentileza solucionem meu caso

1 year ago

Ry FooRunaway Baby

posted in Subscription and payments

family plan

Premium plans offer a discount on an annual payment. Does the family plan have this option to pay annually and receive a discount?

8 months ago

Death CrowRunaway Baby

asked in Subscription and payments

My Deezer Subscription

Hi, I was listening to music, using my Deezer Premium subscription earlier today, barely an hour later, the app signed me out and unsubscribed me. Can you look into it please and get my subscription back? Thank you!

1 year ago

Funky DodoTiny Dancer

asked in Subscription and payments

100% monthly fees...

Why did Deezer membership monthly fees go up with double the membership fees? Spotify did not have an extreme membership hike like Deezer… Deezer how do you justify the extreme price hike? Are you not worried about losing clients due to the double up monthly fees, are the company doing that well?Just think a country that doesn't have a good exchange rate against the US$, we have to pay a whole lot more to have the same service just to have music that are not accentual but a luxury. I will not give it two thoughts to go over to Spotify which use to be more expensive than Deezer (hence me joining Deezer and not Spotify). I use Deezer every day listening to music on my way to work or wherever I can, I would miss my daily music service for music but I’m not willing to pay double in service fees for what I had. I would rather make an alternative plan or join a music service with a cheaper monthly service fee.

1 year ago

ian WilksRunaway Baby

asked in Subscription and payments

dezzer duo

I'm trying to add a 2nd device to my duo account but none of my dezzer pages have a settings gog to allow me to do this ,as I'm being told to use by dezzer

5 months ago

ProfRobTiny Dancer

asked in Subscription and payments

Grow UP!!! Put a CANCEL NOW button in your account.

Grow UP!!! Put a CANCEL NOW button in your account. You are acting like children. Playing with peoples time and money.

8 months ago

Judith VeenstraRunaway Baby

asked in Subscription and payments

How can I add a Premium account to a Family account

I want to add my husband to deezer family, but he has a premium account that is part of his mobile phone contract. If he tries to accept the invitation, we receive the message that he should have a free deezer account in order to accept. It is not possible to cancel the premium account because it is part of the mobile phone subscription. How can we add him to family deezer? Because now we pay for family and for 1 premium account.

1 year ago

Jotman Albert ViasusRunaway Baby

asked in Subscription and payments

I pay and my deezer got deactivated

I’ve made my payment and after pay, Deezer was deactivated

1 year ago

vipjerryRunaway Baby

posted in Subscription and payments

After so many years i had to cancel my family subscription

Dear Deezer Team,I have been a loyal Deezer Family subscriber since 2016 and have thoroughly enjoyed your service over the years. However, I was both shocked and saddened to see the recent price hike from €10.99 to €19.99 starting February this year. This significant increase has made it untenable for me to continue my subscription.It’s particularly disheartening as this change forces me to reassess a service that has been part of my family’s daily life for nearly a decade. The value proposition that once made Deezer an easy choice for my family’s music needs no longer seems justifiable.Additionally, the recent email I received upon cancellation was rather surprising. It read, "You've just arrived and you're already leaving us. Are you sure you want to lose your benefits?" This message felt quite out of place, considering my long-term membership.I understand prices can change, but as a long-standing customer, such a steep increase feels not only sudden but also disregards the loyalty o

4 months ago

lmartindesileTiny Dancer

posted in Subscription and payments

New price plan for family

Hello,I’ve just received this email from deezer“HelloAt Deezer, our mission has always been to deliver an unparalleled music experience for passionate fans like you while ensuring artists receive fair compensation for their work.To continue to improve your experience on Deezer, we will be increasing the price of your Deezer Family subscription to 19.99 €.We'll continue to fill your jam sessions with exclusive content and fresh features that take you deeper into the music.Get ready to amplify your soundscape, and thank you for keeping the music alive with us.Rock on,The Deezer Team 🎶”I’m a deezer supporter for years, but now and after a +33% increase over 2 years (from 14.99€ to 19.99€), I need to question myself about the real mean of getting a supporter, where the competitors offers the same features for a lower price.What is included in that new price increase ? Perhaps I’ve missed something in between…Thank you Laurent

2 months ago

Dj LeonidasRunaway Baby

asked in Subscription and payments

payment

I am new in deezer and i have the premium for 10,99€ per month. Is there any chance to pay after my login for all the year to have the discount? Regards

1 year ago

Josh ThomasRunaway Baby

asked in Subscription and payments

where has my subscription gone

Hi there, for some reason my premium subscription isn’t working and it’s saying I’m using the free version with adverts. please could you explain why? thanks josh

1 year ago

NaiajalalTiny Dancer

asked in Subscription and payments

I payed for my premium yesterday and I didn’t get it in the app

I payed for my premium yesterday and I didn’t get it in the app why?

2 years ago

AttuneRunaway Baby

asked in Subscription and payments

How to transfer Apple Music playlist to deezer

How can we transfer Apple Music playlist to deezer?

2 years ago

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