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  • 960 Topics
  • 4,368 Replies
960 Topics
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Tiny Dancer
sirmlundlovuTiny Dancer
asked in Subscription and payments
I would like a Refund

Hi. I subscribed for dezeezer with free trial. I got billed instead. 

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Nina Nebo
Deezer Legend
3 days ago
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Runaway Baby
JøshaRunaway Baby
posted in Subscription and payments
Unfair Pricing

I don't know what your marketing team was thinking but all I can tell is that they aren't good for business. Why did they scrap off the regional prices. You expect expect some one in Africa or Asia to pay the same money as someone from the USA yet there are other competitors (apple music, tidal and Spotify) that are way cheaper?!As in deezer premium is over 3 times the price of the other services in my area.

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J
Runaway Baby
6 months ago
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Lover
Nadav Har'ElLover
posted in Subscription and payments
Without Deezer Free in my country, I can't even see my favorites list...

After two years of happy subscription with Deezer, I was unfortunately left no choice but to switch to a competitor, after Deezer doubled its prices in Israel (from $8 a month for a family account to $18), while all of its competitors remained at the original price point. Only when my paid subscription ended, I discovered that “Deezer Free” (the one with ads) is no longer supported “in your country” (Israel). I am saddened for Deezer because I know that now not only will you lose all your existing Israeli customers (who will not agree to this price doubling), but you’ll never get new ones (I only subscribed to Deezer after enjoying its free version for a few months and seeing what it can do). But it also caused me a bigger problem: I can no longer see my old Deezer liked song list! Deezer Free’s unavailability in Israel not only prevents me from listening to songs - but it prevents me from getting into the Deezer app or Web UI at all, and I can’t even see my playlists. This is unfair,

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N
Lover
1 year ago
S
Runaway Baby
stubotifyRunaway Baby
posted in Subscription and payments
User Centric Payment System calculator is wrong

The calculator (https://www.deezer.com/us/ucps/me) is blatantly incorrect. It states that 1000 streams in a month means that 99% of my subscription goes to artists I didn't listen to. Example:There are 3 million subscribers in September paying $10. The total pot is $10 * 3,000,000 = $30,000,000They each stream 1500 times in a month, for a total of 4.5 billion streams. User A streaming 1000 times in the same month, means they have (1000 / 4,500,000,000) of the total streams. The payout for those 1000 streams will be (1000 / 4,500,000,000) * $30,000,000 = $6.66The percentage of their subscription going to their artists ($6.66/$10) * 100 = 66.6%If User B streamed the average amount of 1500 streams, their generated royalties would be (1500/4,500,000,000) * 30,000,000 = $10100% of User B's subscription would go to their artists. In order for https://www.deezer.com/us/ucps/me to be correct, the average Deezer subscriber would have listened to 100,000 streams in September. At an average of 3

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Runaway Baby
1 year ago
Teknevra
Runaway Baby
TeknevraRunaway Baby
posted in Subscription and payments
Harmonizing Entertainment: Deezer’s Dynamic Partnership with Plex

Deezer has consistently strived to offer its users a comprehensive and immersive music streaming experience. To further enhance this experience, I'd like to suggest that Deezer explores the possibility of forging a partnership with Plex, akin to their collaboration with TIDAL.Plex is renowned for its media management capabilities, making it a perfect fit for Deezer users who also engage in organizing and enjoying their personal media libraries. This partnership could allow Deezer users to seamlessly integrate their music streaming and media management activities within a single platform, offering a more holistic entertainment solution. Such a collaboration could potentially attract a broader user base and differentiate Deezer from its competitors.By teaming up with Plex, Deezer could unlock new avenues for user engagement and retention. Users who value both music streaming and media organization would benefit greatly from this integration. It could enable features like effortless synch

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Teknevra
Runaway Baby
1 year ago
B
Runaway Baby
Byron of 2 'n A Half KullidsRunaway Baby
posted in Subscription and payments
Pay Now

How about you guys add a pay now option? Some of us have irregular pay days. A pay now option could be easier for us to pay you guys for the service without having to deal with deductions on our accounts that bounce due to insufficient funds at the time.

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B
Runaway Baby
2 years ago
C
Runaway Baby
Cory PhillipsRunaway Baby
posted in Subscription and payments
can anyone

I've paid for Deezer premium service and they are taking money from my checking account but yet I only have free Deezer when I'm to have the premium package, my bank is telling me that they money is being taken from the account, but Deezer act like they can't fix this problem which has been going on for over a month now 

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Noam Asulin
Deezer Legend
1 year ago
Y
Runaway Baby
YBEthanRunaway Baby
posted in Subscription and payments
International service charges

For those who come across this issue,  just put the bill on a CC or talk it out with your bank.  I assume this charge is based on my bank being local and a Credit Union. This is in Georgia.I saw this issue mentioned 2 years ago, and needed to bring it back up for a possible resolution. 

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Y
Runaway Baby
2 months ago
A
Tiny Dancer
AGEN SITUS SLOT DEPOSIT BCATiny Dancer
posted in Subscription and payments
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Tiny Dancer
2 years ago
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Runaway Baby
lazuligozoRunaway Baby
asked in Subscription and payments
monthly fee sudden increase

How do you explain that my monthly fee of 6.99 euros that i have been paying since 2015 jumped to 10.99 euros from this month without my consent ????

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Runaway Baby
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE