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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 861 Topics
  • 4,053 Replies

861 Topics

T
Tiny Dancer
txtstanTiny Dancer
asked in Subscription and payments

fitbit

I have no troubles with the code, but once I insert it it always automatically goes to the premium page for Deezer. How do I solve this?? 

1
Jaime.
Community Manager
1 year ago
L
Runaway Baby
Loll.WardRunaway Baby
asked in Subscription and payments

cant add partner to family plan

Helloive just cancelled my premium account to go back to a family account so odviously my partners has stopped working which is fine… now I’ve paid for the family plan to be put back on but I can’t find anywhere where to add him please can you help me I’m sure it’s something really simple  

1
A
1 year ago
S
Tiny Dancer
SusanBoyleTiny Dancer
asked in Subscription and payments

Reset Password

When I go to resent my password it says an email will be sent and it never sends not even in spam??? how can I reset my password??????

1
A
1 year ago
D
Runaway Baby
derkvdbosRunaway Baby
asked in Subscription and payments

lost playlist

Hi, I just renewed my subscription and lost all playlists and members. Please help.Also SONOS does not want to connect to Deezer anymore. Thinks I have not a paid subscription.

1
A
1 year ago
S
Runaway Baby
SevxenRunaway Baby
asked in Subscription and payments

Jai payé Deezer premium mais je l'ai toujours gratuit

Bonjour, j'ai payé Deezer premium il y a 3 jours mais j'ai toujours Deezer gratuit, alors que j'ai bien été débité sur mon compte. J'ai essayé de me déconnecter rien ne fonctionne.

1
Johnathan.Deezer
1 year ago
R
Runaway Baby
ruffaloRunaway Baby
asked in Subscription and payments

T-Mobile hifi?

Will my t-mobile Deezer Vast subscription offer me hifi quality music?

1
Yula
Moderator
1 year ago
F
Runaway Baby
FikiRunaway Baby
asked in Subscription and payments

payment

I've activated deezer family at my mobile operator a1, but now I have problem to change my payment method. The operator told me that the only way  to do it is to make a new account at Deezer. Are there other options?

1
Jaime.
Community Manager
1 year ago
S
Tiny Dancer
shirlaine.shekupeTiny Dancer
asked in Subscription and payments

Payment

I updated my card payment details but it keeps failing. 

1
Jaime.
Community Manager
1 year ago
W
Runaway Baby
Willem2811Runaway Baby
asked in Subscription and payments

Wrong abonnement/subscription

Dear all, Yesterday I subscribed for a abonnement Deezer premium and the first 3 months are free. Now we realised that my wife cannot listen on the same time as I do (sorry). Can we change our abonnement from Deezer premium tot Deezer family?Hope te hear from you

1
Jaime.
Community Manager
1 year ago
V
Runaway Baby
VusiRunaway Baby
asked in Subscription and payments

Payment

Made payment last week my account profile hasn't updated from free😭😭

1
Jaime.
Community Manager
1 year ago
S
Tiny Dancer
Stefan PetrovicTiny Dancer
asked in Subscription and payments

You charge me a subcription 2 months if I unsubscribed

HelloYou charge me a subcription 2 months if I unsubscribed.Plese investiage what is the problem and refund me money. And also stop charging me in the futureThanks in advance

1
Jaime.
Community Manager
1 year ago
A
Tiny Dancer
Arif UddinTiny Dancer
asked in Subscription and payments

cancel subscription

Hi, there was a recent attempt to charge me for a subscription which i don’t want. Please cancel this and remove my payment methods

1
A
1 year ago
I
Tiny Dancer
IzdiharTiny Dancer
asked in Subscription and payments

betaalrekening wijzigen

Ik wil graag mijn rekeningnummer wijzigen 

1
Jaime.
Community Manager
1 year ago
B
Tiny Dancer
Biletskyi YevhenTiny Dancer
asked in Subscription and payments

Downloaded music after premium finished, is it possible to listen?

Hello. Have a such question: I am premium user and there is some downloaded music on my iPhone . If I not prolongate my premium subscription, will I have possibility to listen previously downloaded music?

1
A
1 year ago
R
Runaway Baby
RichiidRunaway Baby
asked in Subscription and payments

Subscription cancelled Duo to card expiring,

So as the title says, Deezer cancelled my subscription duo to my bank card expiring this month. They gave me the chance to update the card which I didn't. So logically I can't use premium Deezer anymore, to my surprise they still bill me and took the money of my card without me being able to use premium. How do I fix this issue?

1
A
1 year ago
A
Runaway Baby
ashleighmccleaveRunaway Baby
asked in Subscription and payments

refund

Hi, I paid my £14.99 that came out of my account today but I went to log in to my account & it’s asking me to subscribe again 

1
GropplerZorn
Deezer Legend
1 year ago
J
Runaway Baby
Jesus Somellera MandujanoRunaway Baby
asked in Subscription and payments

Fallo en la suscripción

Acabo de pagar la suscripción Premium y ya se reflejó en mi estado de cuenta. Sin embargo en la app me sigue apareciendo que tengo la versión "free".

1
Jaime.
Community Manager
1 year ago
K
Runaway Baby
kaoutar_skqRunaway Baby
asked in Subscription and payments

Decouple t-mobile from my account

HiBecause of some unknown reason my account became free and did not connect with my T mobile premium.I had to log in and connect with T Mobile again. However by mistake I used another deezer account of mine which was free and I was not using (its the account I am conversing with now).So now I have accidentally connected this account with my T mobile premium. I would like to undo that, so I can get the premium back on my old account. The one where I have my playlists and everything...A bit confusing but I hope that the essence of my question is clear ( the decoupling of a t mobile account so I can couple it with another). 

1
Jaime.
Community Manager
1 year ago
S
Tiny Dancer
sunnast.Tiny Dancer
asked in Subscription and payments

допоможіть

Я з України не можу отримати deezer premium що робити?

1
A
1 year ago
L
Runaway Baby
Leandro.Van.WykRunaway Baby
asked in Subscription and payments

double deduction

Why did my full subscription deduct twice this month?

1
Johnathan.Deezer
1 year ago
O
Runaway Baby
okamiyeRunaway Baby
asked in Subscription and payments

Payment refused. I think it's time to switch to Spotify

I’ve had payment issues for so long now and it’s frustrating. I move countries a lot and anytime I try to pay using the bank card of the country I’m in, there’s always a problem. This time, I recently relocated to Germany and I got a Paypal account connected to my TranferWise card. Despite changing countries on Deezer to Germany, all payment attempts still failed. The same thing happened when I was in Thailand and my Thai bank card was refused. I instead had to go through the Gift card method back then. It’s time to make the full switch complete. Adios Deezer 👋🏽

1
Yula
Moderator
1 year ago
R
Runaway Baby
Riccardo VitaliRunaway Baby
asked in Subscription and payments

codice attivazione gratuita

Ho ricevuto da dazn un codice per attivare l'account gratuito per sei mesi ma non riesco ad inserirlo perché mi invita a pagare  con carta di credito.

1
Jaime.
Community Manager
1 year ago
I
Runaway Baby
iRolandRunaway Baby
asked in Subscription and payments

T-mobile deezer

I want to link my current deezer premium account to T-mobile deezer. What should I do? Cancel the current one and create a new account via T-mobile? Thanks,Roland

1
Jaime.
Community Manager
1 year ago
S
Tiny Dancer
Samantha Boise-WebbTiny Dancer
posted in Subscription and payments

cancel subscription

Hello. To whom this may concern. I've got a free account and I was charged $9.99 with a e-check. I want refunded.  Thank youSamantha Boise-Webb 

1
Jaime.
Community Manager
1 year ago
L
Tiny Dancer
llllibbyTiny Dancer
asked in Subscription and payments

someone is on my deezer account

Someone is on my deezer account i onpy know this because when i go on just heard playlist theres songs i have never heard of on there however if i go on devices it only gives me my device. I have tried to change my password however this did not work 

1
A
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE