- - Knowledge base
Updates
Groups
Deezer 4 Creators
Request a Feature
Help Center

We are now on Instagram! @Deezerhelp 📲

22 days ago

Home
Search

Replies posted by FriskyProdigy

107 Replies

Newest first

Oldest first

HarmonieLover

Preview when using the searchLive

The feature is silently here!It so far from the platforms I have tested this on, works on Web, Desktop and Android. Make sure you have the latest updates installed! Finally! 🕺💃

1 month ago

appinhoTiny Dancer

asked in Your account, favorites and playlists

how to cancel connection from a music platform to deezer

Hello @appinho,Sure you can always view and disconnect all apps and platforms that you have granted access to your Deezer account by visiting the apps page from a PC (Web) of your Deezer account HERE.You should see a list of all apps that currently have access to your account, find the ones you want to revoke or don’t recognize and remove them.

3 months ago

jjrecortRunaway Baby

posted in Other devices

Deezer App on SamsungTV shutdowns TV ramdomly

Hello @jjrecort,Given the troubleshooting steps you’ve already gone through, I might add two more:Cold boot your TV, as best explained on Samsung’s website:Over time your TV can run low on memory, or a residual electrical charge can build up in your TV. This can result in some funky glitches like an app that stops responding, the menu not opening, or just taking a long time to turn on. Discharging or cold booting your TV drains the charge and resets the main board. If something really weird is happening, try this: with the TV on, press and hold the power button on your Samsung TV remote until the TV turns off and back on. When the TV comes back on, everything should be back to normal.If you don't have your Samsung remote, there's another way you can discharge your TV. With the TV turned on, unplug it for 30 seconds, and then plug it back in. After you plug it back in and turn it on, your TV should be fine.Soft Reset your TV: While the TV is on, Hold the Power Button on your Remote for

3 months ago

razkoulTiny Dancer

asked in Subscription and payments

price incr

Hello @razkoul,I hate to be the bearer of not-so good news, but as @Noam Asulin just confirmed, it is true that Deezer reviewed their prices since last year, and have gradually been rolling out the changes across markets.However, this should not be your reason to exit the service, you might want to explore the Family Subscription option and save by splitting the cost with your friends or family. This way you get to keep the exceptional music streaming experience you have always had with Deezer 😉

2 months ago

Jaime.Community Manager

published in Music, Culture & Games

🎃 Halloween: horror films and spooky series recommendations 🎃

SAW Franchise:The chills that this movie franchise gives, just watched their latest tenth sequel last weekend 🔥Real horror starts at 01:11 muhahaha!!

1783

5 months ago

Nina NeboDeezer Legend

published in Music Tribe

Song Of The Day: beat the day with one hit

Song of the Day: 19th October 2023

1080279

2 days ago

BrizTiny Dancer

asked in Android

SiverRunaway Baby

asked in Your account, favorites and playlists

My downloaded music disappeared suddenly

Hello @Siver,Can you provide more details about the device you’re using, OS, Dezeer Branch and version etc.?Assuming you’re running Deezer Stable and have the latest updates and OS updates too. I’d recommend you:Confirm you have an active Subscription with Deezer (Deezer Free - if it still exists in your region, does not allow downloads - so one loses them when their subscription expires if not renewed)If this is not the case, please raise a ticket with support here.

9 months ago

Petra9Runaway Baby

asked in Subscription and payments

family subscription price

Hi @Petra9.Your issue may have been responded to on a similar post in here before, have a read here.

9 months ago

Elizabeth WaldetoftRunaway Baby

asked in iOS

Deezer discographies

Hello @Elizabeth Waldetoft & @ADJ,The issue you raise appears to be a known issue and the fix for it has already been spotted in the Beta release and should make it to the Stable release by this month.More details and answer in a similar post here.

8 months ago

Holly GibsonTiny Dancer

asked in Features & Feedback

song catcher no longer works

Hello @Holly Gibson,There will be limited help from the community if there are no enough details to work with.Please provide more details such as:Device Type Operating System (Android, iOS ) and the version of it currently installed. Deezer Release Type (Beta or Stable) Deezer Version How to reproduce the issueThat said, I’ll assume you’re on the Stable branch of Deezer, running the latest version and all the latest OS updates installed.If this is the case and SongCatcher fails to pick up songs; check the followingMake sure Deezer has Microphone permissions and it’s working well Sometimes if the song is mixed by a DJ, sped up, slowed down or altered to compile a track mix of sorts, it may be challenging for music recognition to work. Make sure you’re not under a firewall that might be blocking server connections for SongCatcher to work Try Clearing the Cache of Deezer app, if that fails “Clear Data” and sign back in to Deezer Try reinstalling the app Try rebooting the phoneIf all above

1 month ago

Jaime.Community Manager

published in Tuesday Emoji

What's the sound of the week: ⬅️ 🏃‍♂️(🍍🍹)️

I’d say:

687

8 months ago

YulaModerator

published in Tuesday Emoji

What's the sound of the week: ⛪️☠️🧠

Another shot at this:

12013

9 months ago

AhariRunaway Baby

asked in Other devices

LG TV app buffering

Sorry for the delay in replying! It is a LG OLED55C1PVB 55” C1 and I bought it in Aug 2021 Can you confirm if you have enough internal storage to allow for Deezer to cache content for a smoother playback?You can press ⚙ Settings on you remote then select: All Settings > General > Devices > TV Management > TV Information Scroll Down and check “Available Internal Storage” - make sure you have decent space left.Another issue could be an outdated or corrupt Deezer install, can you update or reinstall Deezer. Another issue could be an outdated TV Firmware, make sure you have all the latest updates installed If all above don’t solve your issue, you can perform a hard reset:Press and Hold the Power button on your remote for 10 seconds

9 months ago

Leonídia.DeezerCommunity Manager

Go Beyond Streaming with CONCERTS!

Well, one major international artist concert to attend to was at a “Serengeti Fiesta” where we had Rick Ross over. The audience was electric and went bananas that night - such a great culmination to a festival that usually takes weeks of partying across the countryA concert I look forward to: Westlife, I see they’ll be in Cape Town in Q4 this year, that’s the closest they can be to where I am. The last time they were there is about 22 years ago, definitely a rarity, making it so special.

3707

1 month ago

YulaModerator

published in Tuesday Emoji

What's the sound of the week: ⛪️☠️🧠

I’d go with:

12013

9 months ago

MitchDeezRunaway Baby

asked in Android

Search show Favorites

Hello @MitchDeez, That would make for a great idea, you can post this into an idea or the mod can turn this into one?

9 months ago

Nina NeboDeezer Legend

posted in Music Tribe

What are you listen during summer ?

Hello @Nina Nebo,While my music taste wanders almost everywhere hahaha, I’ve put up a short playlist that for me, ushers me into summertime. 😎

7 months ago

William HankinsTiny Dancer

asked in Android

Unable to Load Page - Android 7.0.30.59

Hi @William Hankins,Looking closely at the screenshot you have provided, and considering all the steps you have taken.I also see you have a VPN running, that could be the culprit because that interferes with geo-restrictions of media. Therefore it could be why you’re outright being denied access.Try these steps:Disable the VPN and connect normally Check if the Wi-Fi you’re connecting to has any Firewall rules or ad/tracker blocking mechanisms enabled - they could be specifically hampering some functionality of Deezer. I know it may sound odd, please confirm that Deezer is available in your region and you have an active subscription.If all above don’t solve your issue, raise a ticket as suggested by @GropplerZorn

9 months ago

Fra DeezerDev Team

posted in Android Beta

Android Beta Release Notes 7.0.32

Hi I’m using version 7.0.33.1 and today I have noticed this issue with multiple albums . The artwork is out of scale . Thx . I’m facing the same issue.Beta: 7.0.33.1Android 13

9 months ago

ArtemUaLover

asked in Features & Feedback

Flov by genres

Hello @ArtemUa,That’s quite a great observation!Sure the feature appears be rolling out slowly, has been spotted on some iOS devices too.It should be available on all mobile versions eventually.I’m as excited as you are!!🕺🏾😁🎵

9 months ago

Page 1 / 5

Sign up

Already have an account? Login

Login to the community

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

DEEZER
+

Plans

Features

Explore Channels

Devices

Blog

Help Center

WHO ARE YOU?
+

Labels & artists

Developers

Press

WHO ARE WE?
+

About us

Careers

LEGAL
+

Terms and Conditions of Use

Personal data and cookies

Privacy Requests

Legal Notice

Privacy settings