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Replies posted by zevekar

9 Replies

J
John 2
asked in Other devices

Samsung TV keeps loading and nothing happens (cannot play My Music)

Dear Rudi/Team, please provide current status of the issue? I think we can know it for 4 months already on the issue? What have been done? What resolve planned time? Did you contact Samsung, or issue on your side? Please provide updates on the status, solution plan, current status nest steps & prognoses …  

237
Leonídia.Deezer
Community Manager
1 month ago
J
John 2
asked in Other devices

Samsung TV keeps loading and nothing happens (cannot play My Music)

The app is working again for me. What a SOLUTION?

237
Leonídia.Deezer
Community Manager
1 month ago
J
John 2
asked in Other devices

Samsung TV keeps loading and nothing happens (cannot play My Music)

Hi there @buzby62  Thanks for reaching out to us. We're not entirely sure yet, we're still investigating this and we're reporting to our dev team all users, including you, that are affected by this issue. As soon as we have an update, I'll be sharing here and here. Dear Rudi, please provide current status of the issue? I think we can know it for 4 months already on the issue? What have been done? What resolve planned time? Did you contact Samsung, or issue on your side? Please provide updates on the status, solution plan, current status nest steps & prognoses ...  

237
Leonídia.Deezer
Community Manager
1 month ago
J
John 2
asked in Other devices

Samsung TV keeps loading and nothing happens (cannot play My Music)

Hi there @Ionut Stancu  Thank you for your support and patience. I'll be asking our devs about this, to find out what's wrong. In the meantime, please restart your internet router after about 3 mins. It’s a complex multiuser issue - not a personal incident. Any diagnostic results, root cause analysis,  and ttr time when issue will be resolved?!?!?

237
Leonídia.Deezer
Community Manager
1 month ago
J
John 2
asked in Other devices

Samsung TV keeps loading and nothing happens (cannot play My Music)

Deezer app in constant loading (spinning wheel) on my Samsung UE49KUhttps://tel:+446500 TV for quite some weeks and longer. Still works on phone thankfully but my daughter is so frustrated at not being able to use the tv to dance and sing to :( I've reinstalled a couple of times but cant get further than the spinning wheel of doom. Please help. same/ any solution?!

237
Leonídia.Deezer
Community Manager
1 month ago
zevekar
Lover
zevekarLover

DLNA/UPNP supportReplied by Deezer

sad, but true...

138
Y
Runaway Baby
1 month ago
B
brundolf

Upload entire subdirectory of MP3'sNot for now

I suppose it's great if you will collect most suggestions & ideas, and share, send to all Deezer user for voting, so to chose what is much more critical for customers, what idea to move 1st to dev team for next sprint!

14
U
Tiny Dancer
1 month ago
B
brundolf

Upload entire subdirectory of MP3'sNot for now

Dear Team! Good day 2 ya! Please add Directories tree structure (so called "folders" by microsoft) to My MP3s. Option to create folders in My MP3s is really needed! Else, it's really looks like unmanageable junk if you upload more then one album! :ballot_box_with_check: Thanks! Z

14
U
Tiny Dancer
1 month ago
M
Runaway Baby
magptRunaway Baby

MP3 upload status barNot for now

[quote=Victoria.deezer]Hi guys, Thanks for your feedback I just transfer your request :)[/quote] Dear team, any updates on this issue? Also, please add Directories tree structure (so called "folders" by microsoft) to My MP3s. Option to create folders in My MP3s. Else, it's really looks like unmanageable junk if you upload more then one album!

6
Yula
Moderator
1 year ago
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