We are now on Instagram! @Deezerhelp 📲
I did restore backup. Perhaps that is the problem. I think I'll give that a go at some point and start again. If you happen to get your new phone before I get around to doing this, would you mind letting me know how you get on.
Well I was using an Iphone XS Max. I then upgraded to Iphone 14. (Not the Pro) Both devices had the same problem, that’s why I’m inclined to think it’s either Deezer themselves or something to maybe do with the Apple Watch and having Deezer on that. I think I’m just clutching at straws here. Quite a few years ago this happened to me before and they released an update which fixed it. Unfortunately I think we are in the minority so we have to just put up with it, isn’t really good enough
@shifty_shortcake Thanks for the reply. Oh no, what a nightmare. It is so annoying and frustrating isn’t it. I did think about cancelling and starting all again to see if that is the issue but obviously would lose everything. Every new update they send out, I’m always hoping for a fix. If you get it sorted please let me know and I will do the same for you.
I have exactly the same problem. Deezer could not help, it’s driving me insane. How was it fixed?@Johnathan.Deezer @shifty_shortcake
Hi, sorry for late reply. I am still hoping someone can help. I have enclosed pictures. In picture 1, I added All the way jazz album today and also downloaded Armin Van Buuren Feel Again.As you can see Armin Van Buuren has disappeared from the list but yet shows as recently added In picture 2, this is after I closed the app and reopened it, now All the way Jazz Album has gone from the recently added and has sorted itself into Numbers, then A-Z. In picture 3, I selected A-Z and as you can see it shows the same order as recently added which shouldn’t be happening. I have tried uninstalling, reinstalling, logout, login, country settings, deleting some albums, clearing cache. I’m out of ideas
I have no idea what is going on then. It really is so odd. Thanks for replying
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