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Replies posted by Avery Northern

6 Replies

P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

Hello @Avery Northern there is nothing wrong with this song, it plays until the end both on pc and web.  Can you follow these steps please?  Restart the app (kill the app and remove it from the notification bar) Try another network (4G or Wifi) Restart your phone Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app Un-install the app and re-install the app As I've said, I tried these options. I don't know what the issue is, if it's something with my account or what, but I've been trying to get it fixed and I just keep getting the same answers. It doesn't really matter because I've already cancelled my premium membership and when it's up, I'm done with the app. 

5555348
M
Tiny Dancer
5 days ago
P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

Hey @Avery Northern, I just listen to the song on my pc and I can hear all 04.26 minutes, without skipping.  Can you try reinstalling the app, please?  I've tried reinstalling the app and I've noticed it on two different devices. Is it something with my account?  can you tell me exactly at what minute it skips?  3:08 All right, I think I'm done with this app. This isn't the only song this happens with; it's just the one I care about most. And since nobody seems to know how to fix the issue and nobody seems to care about losing money off it, I'll just cancel my premium and go to Spotify or something. 

5555348
M
Tiny Dancer
5 days ago
P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

Hey @Avery Northern, I just listen to the song on my pc and I can hear all 04.26 minutes, without skipping.  Can you try reinstalling the app, please?  I've tried reinstalling the app and I've noticed it on two different devices. Is it something with my account?  can you tell me exactly at what minute it skips?  3:08

5555348
M
Tiny Dancer
5 days ago
P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

Hey @Avery Northern, I just listen to the song on my pc and I can hear all 04.26 minutes, without skipping.  Can you try reinstalling the app, please?  I've tried reinstalling the app and I've noticed it on two different devices. Is it something with my account? 

5555348
M
Tiny Dancer
5 days ago
P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

https://deezer.page.link/H1V1QWDFBhwYXEtt7 This song cuts out about half way through and goes straight to the next song on the queue. I have tried logging out and logging back in, clearing the cache, deleting the song from my favorites and adding it again, restarting my phone, etc. I have noticed it on different devices. I tried reaching out to support, but to no avail. Anyone know what's up?  I have reached out to the artist and she's been trying to resubmit the track entirely but is getting issues with CD Baby. If possible I'm hoping it can be fixed in Deezer.    Any updates on this? 

5555348
M
Tiny Dancer
5 days ago
P
Tiny Dancer
Plukfisk25Tiny Dancer
published in Deezer Catalogue

▶ REPORT HERE: Error in a track/song/albumreport

https://deezer.page.link/H1V1QWDFBhwYXEtt7This song cuts out about half way through and goes straight to the next song on the queue. I have tried logging out and logging back in, clearing the cache, deleting the song from my favorites and adding it again, restarting my phone, etc. I have noticed it on different devices. I tried reaching out to support, but to no avail. Anyone know what's up? I have reached out to the artist and she's been trying to resubmit the track entirely but is getting issues with CD Baby. If possible I'm hoping it can be fixed in Deezer.  

5555348
M
Tiny Dancer
5 days ago
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