@Jaime. thank you for bringing what appears to be an “official” perspective to this discussion.What your message describes is a compliance-focused security program, which is the bottom of the barrel. Working with compliance agencies to find out what, as you say above, they require that Deezer must do at some point in the increasingly distant future for something that happened in the distant past. A hallmark of this approach is for customers to see communications that originated in Legal or Communications, not Security. That communication, whenever it gets here, likely will check all the compliance boxes. And, like your message or the one already posted in Support, will leave your customers questioning at best, seething - or gone, like me! - at worst.A better alternative at this point is to pose the “how should this best be handled” question to your Security team (you have one, right?), and, if they have been properly funded and trained, to follow their recommendation.
Thanks @dee_dirk ! Wouldn’t have noticed this, since it’s labeled Third Party.Just saying, it is disappointing that Deezer is taking this tack - labeling it as a third party problem and doing almost nothing to alert their customers. After all, it is their data from their customers. The way to alert customers is not to hide an article about a breach in Support pages, it is to actually contact all the users.It’s laughable that they “are actively working to take appropriate action to safeguard the breached data.” The data is breached and being sold - it’s no longer in their control.It’s distressing that they failed to identify all of the specifics about the breached data. They say “basic information such as first and last names, date of birth, and your email address”. But actually it includes those fields and: gender, location data (City and Country), join date, and User ID. All of those fields can be used to craft a very convincing targeted phishing message.And despite their attempt to p
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