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Replies posted by nearfaraway

6 Replies

P
Tiny Dancer
pip25Tiny Dancer
asked in Other devices

Stuttering/halting playback both in the browser and in the Windows desktop app

I fixed my issues by allowing connections to Braze. It seems to be commonly blocked by ad blockers etc. (tho it still doesn’t quite make sense why the media stream would depend on that connection?!) Do you know if you have any form of ad blocker on your device, firewall, DNS service etc.?

27
Jaime.
Community Manager
2 months ago
P
Tiny Dancer
pip25Tiny Dancer
asked in Other devices

Stuttering/halting playback both in the browser and in the Windows desktop app

Just a quick update. Since I unblocked the connection to Braze a couple of weeks ago, I haven’t had a single playback issue. Sounds a bit nuts that the connection to Braze would somehow interfere with the media stream though?! =)  Could of course be something else as well.. I think there’s been at least two updates to the Windows app over the last two weeks which could have included fixes for the media issue.

27
Jaime.
Community Manager
2 months ago
P
Tiny Dancer
pip25Tiny Dancer
asked in Other devices

Stuttering/halting playback both in the browser and in the Windows desktop app

In another thread about web player issues someone mentioned that Deezer uses the customer engagement platform Braze which may be blocked by an adblocker. Maybe try to disable your adblocker in case you use one and check if the message about not being online disappears. Since I use nextdns.io which includes ad blocking, I had a look and yes, there’s a blocked DNS lookup about every 10th min to Braze. After whitelisting it, I no longer seem to get the offline message since yesterday. Actually, I haven’t had any pauses either but it would be a weird if the connection to Braze would impact the media stream. =) Deezer can work flawlessly for days and then all of a sudden I will have a few hours with constant pauses. I’ll keep an eye on it and will report back.. Thanks @bluezzbastardzz !

27
Jaime.
Community Manager
2 months ago
P
Tiny Dancer
pip25Tiny Dancer
asked in Other devices

Stuttering/halting playback both in the browser and in the Windows desktop app

It’s Monday at 12pm in NZ now and Deezer was working 100% until now.. until 5 min ago, then every song I’m playing is stuttering, the song I played now just stopped for 30 seconds. I also noticed the “Your computer seems to be offline message” in Deezer popping up.. which is certainly not the case as I can stream 4k videos through Netflix and Youtube, I have checked and I have 0 network drops to various places using a continuous ping. It’s basically just Deezer that believes I have no internet connection. Let me know if I can submit any logs etc. to help troubleshooting!

27
Jaime.
Community Manager
2 months ago
P
Tiny Dancer
pip25Tiny Dancer
asked in Other devices

Stuttering/halting playback both in the browser and in the Windows desktop app

Oh, I was going to open a new issue for this but looks like I’m not alone… (great! =).I have the same issue, song just pauses for multiple seconds 10 times per song. It started happening a few weeks ago.. it feels like it’s mostly during my work day as well (I’m in New Zealand). Evenings seems to be working Ok which might make sense if it’s a scalability/load issue as Europe wouldn’t consume much traffic at that time. I should add that I’m on a 1Gbps fibre connection and all other services work without issue including 4k streaming video from around the world. There are 0 dropouts on my network connection to various points around the world.I have tried uninstall/reinstall, clear caches etc. But.. this is happening across all my machines as well as my Sonos devices. Desktop and Web player both have the issues. When it starts happening, Deezer becomes unusable.. as a temporary workaround I have had to start downloading my playlists on my Windows 11 desktop. Of course, that doesn’t work on

27
Jaime.
Community Manager
2 months ago
Jaime.
Community Manager
Jaime.Community Manager
published in Deezer Catalogue

▶ REPORT HERE: Artist/albums/songs with wrong profile/pageReport

Ok, so I haven’t found a single service who gets this one right as of yet. =)The artist Gene: https://deezer.page.link/uSxjKeUq7nMfKXsp9 has a bunch of other artists and albums under them that should not be there. The albums I know should be there are:LibertineRising for SunsetAs Good As It GetsRevelationsDrawn To The Deep EndOlympianAFAIK, no other albums, singles, EPs etc. should be there.Thanks!/Stefan

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Tiny Dancer
1 day ago
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