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Replies posted by Yossi Kozay

24 Replies

M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

indeed @Yossi Kozay I have asked our devs and gapless playback in desktop app it is not planned for now. I hope we can have you back at some point in the future once it is implemented. Thanks :)  Is really ridiculous! I am a user who pays for a regular subscription and I listen to music very often while working on the computer. Despite so many requests, this option, which should be BASIC for any music streaming service, now you also come and say that it is not even planned? Today I downloaded the new version of the desktop app from the Microsoft store: I was hoping that the update to version 6 (a major update!) would bring the much desired gapless playback, but instead it is just a cosmetic tweak. YOU GUYS ARE REALLY RIDICULOUS! You really have to make like @Yossi Kozay and abandon Deezer: I hope they realise that by treating their users this way they are only losing them! For my part, I can only give them bad publicity: if one really wants a 'normal' music experience (w

45
Leonídia.Deezer
Community Manager
9 days ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

This company is really something... 2 years later and still no gapless and trust me Rudy it's not gonna happen soon. And if it will I'd love an update here since I moved to Tidal 2 years ago. 

45
Leonídia.Deezer
Community Manager
9 days ago
P
Runaway Baby
Petr.UrbyRunaway Baby
asked in Subscription and payments

Subscription price

Hi @Yossi Kozay I understand that you’re frustrated about the price increases. We’ve updated our offering so that all customers now have access to HiFi content by default. We want to provide more value to our subscribers by giving them lossless quality music. Our new quality standard will give users a much better experience, allowing you to enjoy music the way it sounded in the studio, and to take full advantage of the ever increasing number of high quality sound devices available in the market.  We also need to continue investing in our product and bring all our users one of the best music experiences on the market with unique features like “Song Catcher” and “Flow moods”, plus exclusive original content from different artists.We hope that you decide to stick around with us. Thanks for your support :) I left to tidal... they offer hifi for half the price. You doubled the prices it's not normal. 

6
P
Tiny Dancer
1 year ago
P
Runaway Baby
Petr.UrbyRunaway Baby
asked in Subscription and payments

Subscription price

Why does the prices are much higher now??? we used to pay about 6$ a month and now it’s double!!

6
P
Tiny Dancer
1 year ago
M
Tiny Dancer
Mateus.MarinhoTiny Dancer

Remote control music on another device / Device discoveryLive

For me Spotify has the best app, Spotify Connect and best recommendations, but sound quality is lacking, Amazon HD Unlimited has worst app I’ve ever seen, but the best sound quality, good pricing and no Amazon Connect too, Apple Music could be perfect, but no Apple Music Connect, Airplay 2 sounds worse than Google chromecast and if you want to get max quality you need to buy all those silly adapters and connect to dongle DAC, that's not what I want, Tidal has good app, Tidal Connect, but MQA is snake oil for me, I don’t have a DAC which support MQA and I don't want to have, not interested in MQA at all. Don’t try Qobuz yet, but I will try after Deezer trial will end, Deezer could be one of the best option for me, they have good sound quality, not bad recommendations, app which is is almost on par with Spotify and Tidal,  but no Deezer connect, every time I need to turn on bluetooth and drain the battery, so close to perfect but they don't care… I think they don't even understand how m

414
Jaime.
Community Manager
1 month ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

And another 3 month have passed. No Crossfade, no EQ, no Gapless, no Roon. What do you actually do for a living?…. :(   @Yossi Kozay There are already some HIFI alternatives. What is Your region? I'm not waiting for Deezer to wake up anymore... moved to Tidal and enjoying HIFI and gapless and non stop music without crashes and bugs and for much less money!! Much less!!!

45
Leonídia.Deezer
Community Manager
9 days ago
A
Tiny Dancer
Azubuike SelmaTiny Dancer
asked in Subscription and payments

Subscription price increase

My Deezer subscription was increased. Why please? Greedy developers  !! opportunistic people 😑. Suddenly free low quality disappear and premium price increase dramatically!!  But let's see how it will end up ! there was and there will be always alternative options.    Sorry but it seems like you don’t want “the rest of the world” to be your customer. in my country as well the prices nearly doubled!! OUTRAGES! Once my yearly subscription ends (on July) I leave!

26
Johnathan.Deezer
1 year ago
dgoorevitch
Lover
dgoorevitchLover
asked in Features & Feedback

No gapless play on Hi-fi for Windows users

you’re kidding me? a workaround for a company that now doubled it’s prices (in my region)? gapless was promised to be available till the end of 2021. anyway now when the prices are doubled I’m not staying a day more when my yearly subscription ends on July. Deezer doesn’t worth the price they ask for sorry.  

42
P
Lover
1 year ago
M
Runaway Baby
mustmanRunaway Baby
posted in Subscription and payments

Price Increase

Hey Deezer, I get it, you want to raise the price and that’s ok BUT!!the prices defer from region to region. which means that you should raise the price in each region accordingly to what they used to pay. what you are doing is a major damage to your fans but primarily to your name in this market. It’s not too late to admit your mistake and fix it. Thank you (there’s a lot of work to do on the desktop app as well… maybe you should attend to this more than raising the prices for now)

69
A
Tiny Dancer
1 year ago
S
Lover
SoundchasrLover
posted in Your account, favorites and playlists

Why is Flow repeating tracks I just heard?

Seriously, I've got hundreds and hundreds of Favorites and thousands of songs in my playlists.  Flow shouldn't be repeating the same songs I just heard an hour ago (and in the same order). What do I have to do to fix this?     I see that this question remained as it is without a reply for a year!! I have the same problem even with artist or track mix. after like 20 songs it starts to repeat the same songs. very annoying! 

3
M
Tiny Dancer
1 year ago
M
Runaway Baby
mustmanRunaway Baby
posted in Subscription and payments

Price Increase

In Greece from 6.99€ to 10.99€ I'm a premium customer since 2017 and the new prices is ridiculous, Switch to Spotify. About the same here in Israel. They doubled the prices all around this area!! Nothing justifies this. I'm off to Tidal's Hifi. 

69
A
Tiny Dancer
1 year ago
M
Runaway Baby
mustmanRunaway Baby
posted in Subscription and payments

Price Increase

I've just read that the price increased. I wouldn't mind that you'll charge a few more bucks a month if the service was good but it's not the case!! It's actually worse than others!!! For years we're asking and pleading for gapless playback and nothing! Asking for remote control option - nothing!! The desktop app is filled with bugs and there's no change to that no updates! What are you raising the price for?! Bad move and a poor decision Deezer! I have yearly hifi subscription till july. If the price will not go back down I will not renew it at Deezer unfortunately. Too bad! I love this company :(

69
A
Tiny Dancer
1 year ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

And another month have passed... :(

45
Leonídia.Deezer
Community Manager
9 days ago
Rudi
Alien SuperStar
RudiThe Godfather
published in Features & Feedback

Windows/Mac Deezer Desktop/Web App - Feedback for improvementsFeedback

So I wrote this in a review of the phone app but I’m pretty sure it applies to the desktop app too. I have a favourites collection of 3k+ songs, and when I go to add/delete etc. a song to a playlist or remove from favourites it jumps me back to the top of the page EVERY TIME. This makes adding songs to playlists or editing favourites EXTREMELY frustrating and time consuming. It would be much more convenient to have it hold your place. This is also true when navigating back and forth between pages (like pressing the back button should take you back to where you were on the page not the top) When navigating a large favourites list it is also frustrating to not have a letter jump/scroll bar on the side. This is especially true on the phone app where you’re scrolling forever to get to the middle letters. Since I use streaming services mostly to make/share playlists this is kind of a deal breaker for me unfortunately. I like the HQ sound on Deezer and I like Deezer as a company better th

6093291
Leonídia.Deezer
Community Manager
1 month ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

Quite simply I dont get gapless playback using the desktop app. I do get gapless audio on sonos and on my phone app too but not when using the desktop app. I am using a USB dac and was hoping to enjoy FLAC via the DAC. I have tried headphones plugged directly into my laptop eliminating the DAC. I get the same result when using the desktop built in speakers. What am I doing wrong? I have checked the settings but cant find anywhere that mentions gapless. "Listening to Dark Side Of The Moon" there is a big pause between tracks 1 and 2. Am I the only one? Hi mrhighdefjeff, I see that you are a new member on the community…..Welcome! You will probably see by trolling through the posts that this has been a serious issue for over 2 years. Unfortunately Deezer have never seemed to have addressed this issue for the Web Player. This is such a basic facility, if you boast to your punters that you stream music in HIFI. For some reason unknown to mankind Deezer have FAILED miserably to

45
Leonídia.Deezer
Community Manager
9 days ago
Rudi
Alien SuperStar
RudiThe Godfather
published in Features & Feedback

Windows/Mac Deezer Desktop/Web App - Feedback for improvementsFeedback

When scrolling backwards it always takes you to the top of the last page and not to the point where you left off... very annoying! 

6093291
Leonídia.Deezer
Community Manager
1 month ago
Rudi
Alien SuperStar
RudiThe Godfather
published in Features & Feedback

Windows/Mac Deezer Desktop/Web App - Feedback for improvementsFeedback

Hi,There should be a button somewhere near the player that takes you to what you're playing right now. "Plays from..."Sometimes while playing some playlist I browse the app and can't go back to the playlist I'm on.The queue is something else... it's not what I meant.  Very important. 

6093291
Leonídia.Deezer
Community Manager
1 month ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

Let's encourage Deezer's engineers: Deezer Deezer Deezer Deezer :) 

45
Leonídia.Deezer
Community Manager
9 days ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

Nope! Nothing's changed! Every little thing takes them forever!!!!! I subscribed to the yearly Hifi subscription and this is very disappointing. 

45
Leonídia.Deezer
Community Manager
9 days ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

Will Deezer give us all a great present for the new year to come? (Gapless music)

45
Leonídia.Deezer
Community Manager
9 days ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

Deezer Developers - PLEASE provide gapless for desktop app! This is unbelievable that it is still not present! This is extremely basic functionality, not a rocket science feature! Cheers, Przemek Rudi promised before the end of the year.... For now we wait...

45
Leonídia.Deezer
Community Manager
9 days ago
Jaime.
Community Manager
Jaime.Community Manager
published in Flow and made for you playlists

Flow, the new generation

Party for me please :) The only problem is that it's not diverse enough... I get only reggae but I love dance and more. And I get the same music in Motivation as well. But I love this feature! Lots of potential!! :)

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D
Tiny Dancer
1 year ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

It is taking a while indeed @Yossi Kozay  Good news is that we've had a recent update from the teams and work is progressing as expected. Hopefully, we should have this feature at some point before the end of the year. Thanks for the feedback and patience! Wow!! Those are great news!! So happy to hear that :) Thank you Rudi

45
Leonídia.Deezer
Community Manager
9 days ago
M
Tiny Dancer
mrhighdefjeffTiny Dancer
asked in Other devices

Gapless Playback Desktop App

What's going on with gapless music on the desktop app?! C'mon guys!! It takes too long!!!

45
Leonídia.Deezer
Community Manager
9 days ago
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