We are now on Instagram! @Deezerhelp 📲
HiI’ve had enough of it. How many more years to get an app that works?Today I downloaded Spotify. Looks great. Their app was not compiled in april of 2018. I personally couldn’t care less about your fancy features of tomorrow when today I cannot even listen to flow on my TV set because you screwed it up. Is Deezer produced by students in their garage or by a company with after sales?At least you should automatically offer a discount to people who suffer your delays. Really, companies like yours deserve to go bankrupt. Commercial attitude is asking the customers to suffer in silence! And not just once twice already! You can count without my subscription as soon as I have transferred my playlists yo Spotify.good luck with keeping customers!
Same issue here. Not related to TV or app update or any change in my environment. It is again your servers blocking this app for no reason.As for your answer about not fixing old version bugs, may I remind you that actually some of us are paying subscribers!?My experience with Deezer is SUBSTANTIALLY impacted. This comes on top of your discontinued support for the version of IOS I have on my secondary phone… so now I can only use my professional phone to listen to Deezer… Years pass and I feel really stupid I have chosen Deezer instead of Spotify.
Another improvement, similar, is to have the usual mobile phone keypad when searching instead of the qwerty keyboard. Related to this is the support for other alphabets (especially Cyrillic).
Regarding improvements, don't patent this, but most of us have a remote control with only numeric key pad. As the screen is rather standard, I suggest to implement a grid with say 10 subdivisions, then when clicking a function on the remote, the grid becomes active and by pressing the right number, the cursor is brought into the right cell. The way I imagine this is you have your normal screen, then you press a button on the remote to activate the "grid". Shortly a grid is superimposed and the cells are numbered. Then you just need to press the right key to bring the cursor inside the corresponding cell. If you limit the number of items to a reasonable amount you can also superimpose id's to all the items, so that choosing that id will activate the underlying feature.
Seems to be a duplicate of this [url=https://en.deezercommunity.com/other-devices-49/deezer-app-not-responding-on-samsung-tv-59531]one[/url].
You better be quick to fix this. I am paying for nothing. Do we get a refund? Deezer has nice music, but to be honest your support is of the poorest. Last time I can wait for your fix. Next time I churn.
I have the same issue. I opened a topic for this a few hours ago. check [url=https://en.deezercommunity.com/other-devices-49/deezer-app-not-responding-on-samsung-tv-59531]here[/url]
For about 2 months now, deezer will never start on my Samsung TV. It first displays "Loading deezer ..." then I have the logo with the spinning drawing and it stays there forever (at least several hours). I see the LED's flickering on the Internet gateway, but nothing happens. I tried to connect via cable, via 2.4GHz and via 5GHz, but to no avail. I have deezer on my iPhone, and using the same wireless network, the app starts and works. I tried to reset the router to factory default, even replaced it, I also performed a RTFD of the TV, de-installed, re-installed... Even unplug it for long periods to be sure all clears... I really have no idea what may be wrong. I noticed that even opening the deezer website from the smart TV is not possible. The page is blank (different than reporting an error). I thought it might be malware, so I removed all I could. I am completely clueless. I have very little experience on debugging the smart TV, so, I can't see where the issue is. I removed all I
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