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Replies posted by Pia.Deezer

150 Replies

Rudi
Alien SuperStar
RudiThe Godfather
published in Mobile app

Error: requested content is not loading/fail to load contentF.A.Q.

Hello @Morne Volschenk we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure. Otherwise, could you please perform all of these troubleshooting steps again, exactly in the order mentioned. Otherwise it does not fix it. Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your Favourites. Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line. If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again. Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Disc Usage >>>Clear Al

35787393
Leonídia.Deezer
Community Manager
1 month ago
J
Tiny Dancer
jmevans55Tiny Dancer
asked in Subscription and payments

How can I transfer music from one Deezer Family profile to another?

Hello @jmevans55 thank you for contacting us. Unfortunately, there's no tool to transfer playlists between profiles yet, but there is a workaround that will let you "copy" a music library from a Deezer account into another profile. It's going to sound a little complicated but it's actually really simple, please follow the steps below: Please follow these steps on a computer or laptop (not mobile phone or tablet, please): Open the playlist you want to copy and make sure it’s set as “public” Copy the URL link from the address bar on the top of the page Log out from this profile, log into the other profile you want the content copied to Paste the link you copied on the address bar at the top and you will see the playlist To simply follow that playlist just open the playlist and click on the blue Heart to add it to your favourites. To really transfer/copy the playlist, open the playlist and then tick the right box on top of all the titles, select + (add) and then "Add to playlist"

5
Jaime.
Community Manager
1 month ago
G
Gabi1122
asked in Subscription and payments

Error message: Your Deezer account is currently in listening mode on another device

Hello @Dana84 we are sorry to hear this is happening. Please change your Deezer password immediately. I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer: Regularly scan your systems for malicious software Avoid using the same password email combination for all online services Change your password regularly and make sure it is a strong password combination If you are still experiencing any further issues, please get in touch with our customer service.

417
Johnathan.Deezer
1 year ago
Rudi
Alien SuperStar
RudiThe Godfather
published in Deezer Catalogue

Deezer For Creators

Hi @Aby Robbens in order to claim your artist page please visit our new Backstage platform here and click on the button 'request access' and follow the steps  Please bear in mind that the access request can take up to 20 days because there is a huge backlog. Apologies for any inconvenience caused and thanks for your patience.

12477283
N
Tiny Dancer
8 days ago
J
John 2
asked in Other devices

Samsung TV keeps loading and nothing happens (cannot play My Music)

Hi @MarekZzz we’re glad to hear so   Thank you for reporting this - it might help other users, too.

237
Leonídia.Deezer
Community Manager
1 month ago
B
beejaysam

Deezer songs as ringtonesNot for now

Hi @MintChalida93 thank you for your thoughts  Here is the existing idea for Deezer songs as ringtones. Please follow the discussion from page 1 onwards and let us know if you have any further questions.

67
A
Runaway Baby
2 years ago
Rudi
Alien SuperStar
RudiThe Godfather

SongCatcher is now available for iOS users

Hi @Peter M thank you for getting back to us. Did this only happen once or are there many songs it does not detect? Could you please let us know which title SongCatcher could not detect? Please name artist, song title and version - or even send us the Deezer URL link. Then we can investigate this for you 

135632
P
Tiny Dancer
2 years ago
Rudi
Alien SuperStar
RudiThe Godfather
published in Deezer Catalogue

Deezer For Creators

Hi @Trucifer Deville in order to claim your artist page please visit our new Backstage platform here and click on the button 'request access' and follow the steps  Please bear in mind that the access request can take up to 20 days because there is a huge backlog. Apologies for any inconvenience caused and thanks for your patience.

12477283
N
Tiny Dancer
8 days ago
G
Runaway Baby
GuilhermeORunaway Baby
asked in Your account, favorites and playlists

How can I disable recommendations based on country (local suggestions)?

Hi @Wall Tearer yes, I do understand that you want to ignore German Rap or Schlager because I am experiencing the same with my German Deezer account. We are forwarding your feedback to our product managers and they are giving their best to give you a more and more tailored-to-your-taste music experience.  Please bear in mind that there are many other ways to discover new music, i.e. Flow, Discovery playlist, recommended releases, artist mix of your favourite artists, track mix of your favourite tracks etc. There are many ways to find treasures 

61
S
Tiny Dancer
8 months ago
G
Runaway Baby
GuilhermeORunaway Baby
asked in Your account, favorites and playlists

How can I disable recommendations based on country (local suggestions)?

Hello @blendkrasniqi thank you for outlining this further. We are sorry, there is no fixed expected date of implementation yet but I promise that we keep you updated on that 

61
S
Tiny Dancer
8 months ago
Rudi
Alien SuperStar
RudiThe Godfather
posted in Your account, favorites and playlists

Lyrics feature - We need your feedback!

Hi @blendkrasniqi thank you, very good thought indeed. I have forwarded this to our product team to consider 

99
Leonídia.Deezer
Community Manager
7 months ago
A
Anatolie.Baltag

Delete track from playlist while in shuffle, with a buttonNot for now

Hello @kk Brandt you can delete a song from the queue and you can delete a song from your playlist but you cannot do so at the same time. In order to remove a track from your playlist by clicking on the three dots next to the song and click on remove from playlist. Please bear in mind that you cannot remove songs from Deezer playlists or playlists from other users. Please let us know if you need any further help.

11
Yula
Moderator
2 years ago
N
Tiny Dancer
nrvncntcmpsTiny Dancer
asked in Android

Require API auth to login again

Hi @Ana Teresa Verduzco I just unlinked your Deezer account from Facebook. Please log in with your Deezer email address and your Deezer password. 

29
Leonídia.Deezer
Community Manager
10 months ago
A
Au 45
asked in Our Communities

Vous recherchez le Forum français?

Bonjour @labs73 Vous nous contactez depuis communauté anglophone !  Je vous propose de plutôt poser votre question sur la Communauté FR dont voici le lien : https://fr.deezercommunity.com/ Sinon vous pouvez aussi nous contacter via ce formulaire, vous aurez une réponse sous 24h00 : https://support.deezer.com/hc/fr/requests/new Egalement pour information, nous nous sommes permis d'éditer votre post car il contenait des informations personnelles. 

905
Leonídia.Deezer
Community Manager
2 days ago
A
Au 45
asked in Our Communities

Vous recherchez le Forum français?

@Sansan Thibi Vous nous contactez depuis communauté anglophone !  Je vous propose de plutôt poser votre question sur la Communauté FR dont voici le lien : https://fr.deezercommunity.com/ Sinon vous pouvez aussi nous contacter via ce formulaire, vous aurez une réponse sous 24h00 : https://support.deezer.com/hc/fr/requests/new Egalement pour information, nous nous sommes permis d'éditer votre post car il contenait des informations personnelles. 

905
Leonídia.Deezer
Community Manager
2 days ago
G
Runaway Baby
GuilhermeORunaway Baby
asked in Your account, favorites and playlists

How can I disable recommendations based on country (local suggestions)?

Hi @Noora thank you for contacting us regarding this matter.  Please bear in mind that the recommendations on the Deezer start page are not tailored to your taste of music. Only the sections “Made for you” and “Recommended releases” are tailored to your taste. Everything else is popular music of the country you are at. In case you do not like these please use other ways to discover new music, i.e. Flow, Discovery playlist, artist mix of your favourite artists, track mix of your favourite tracks etc. It won’t be possible to have no recommendations of any location on the Deezer start page but our product managers are working hard on a project which will enable to change location to a Deezer country of your choice  Just patience is needed until this is realised.  Apologies for any inconvenience caused. 

61
S
Tiny Dancer
8 months ago
G
Gabi1122
asked in Subscription and payments

Error message: Your Deezer account is currently in listening mode on another device

Hi @Sam Rotin we are sorry to hear this is happening. I just unlinked your Deezer account from Facebook, unlinked all devices from your Deezer account and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer: Regularly scan your systems for malicious software (please on all devices of the family) Avoid using the same password email combination for all online services Change your password regularly and make sure it is a strong password combination Use your email address as a login only change other passwords (facebook and google) Please let me know if you are still experiencing any further issues 

417
Johnathan.Deezer
1 year ago
J
Tiny Dancer
jan.potockiTiny Dancer
asked in Other devices

Deezer Desktop App - does not keep me logged in and too many Captchas

Hi @bobbob601, hi @Ohmexx, hi @m_timo we are really sorry for the current Login experience on the Deezer Desktop App. Our developers are having an Operation Cobra meeting in order to find a solution for this. Apologies for any inconvenience caused and thank you for your patience. 

237
F
Tiny Dancer
2 months ago
B
Tiny Dancer
Ben CastilloTiny Dancer
posted in Your account, favorites and playlists

Flow repeats tracks

Hi @jugehu thank you for explaining a bit further. So basically FLOW plays artists you like but repeats the same tracks over and over again. I forwarded this as feedback to our Flow algorithm team and hope they can change this for you  If you prefer less discovery, you could simply click on Shuffle my Music to play your entire music library. If you prefer more discovery, try Discovery https://www.deezer.com/en/smarttracklist/discovery  and New releases https://www.deezer.com/en/channels/new 

101
maxkshaw
Tiny Dancer
1 year ago
S
sg987321654
asked in Android

Error: failed to play. The requested content is not loading

Hi @pablo.andres.barrera.hernandez, hi @ANDREAfrm19 we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure  Otherwise, could you please perform all of these troubleshooting steps again, exactly in the order mentioned. Otherwise it does not fix it. Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your Favourites. Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line. If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again. Click on My Music/Favourites (the little heart) >>> Gear Wheel >>> App Settings >>> Disc Us

81
J
Runaway Baby
9 months ago
Steinar.Bakken
Runaway Baby
Steinar.BakkenRunaway Baby
asked in Other devices

Can I enjoy Deezer HiFi FLAC sound quality via Bluetooth connection?

Hi @Steinar.Bakken thank you for contacting us. As far as I remember you can only enjoy FLAC sound quality with a Chromecast connection or cable, not via Bluetooth. I am sure you can hear the difference on your Hifi supported devices but I’m gonna double-check with the team next week 

6
bluezzbastardzz
Deezer Legend
1 year ago
M
maks.kolman
asked in Other devices

Music stops after a one or few songs

Hi @JohnM we are very sorry to hear you are experiencing this issue. Could you please check whether this only happens when your audio quality is set to High Fidelity FLAC or is this happening with other audio quality settings as well? Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure.  Which device are you connecting to your Cocktail Audio in order to listen to music on Deezer? As soon as we have your replies we can help you further with this matter 

136
D
Tiny Dancer
5 months ago
A
Lover
Adrian.Fox-KirkLover
asked in Android

app starts a new playlist in shuffle tracks mode

Hi @Jason Garber thank you for contacting us to investigate this. The album Grace under Pressure and Permanent Waves from Rush does not officially exist on Deezer. You must have found a playlist from another user, that is probably why the tracks are played chaotically when you do not save them in your own playlist.  Whenever listening to an official album, please always click on the first song and not on the pink Play button at the top to avoid Shuffle Play (You already discovered this anyway  ) This should always work when the Shuffle Play button is deactivated. In case you do find an album which is available on Deezer under the category albums but you cannot play it without Shuffle mode, please let us know, so we can check what is going on     

20
M
Tiny Dancer
1 year ago
C
Tiny Dancer
cress728Tiny Dancer

"Add to Queue" and "Play next" available via ChromecastNot for now

Hi @Jonas Ancher, hi @Dawid_m we are sorry but the two features ‘Play next’ / ‘Add to queue’ are still not available via Chromecast. However, the responsible team said they want to work on that, too  Please make sure to vote for it at the top of page 1 so we can speed up the process with the number of user voices. Thank you

86
MrHaroldA
Tiny Dancer
24 days ago
S
sg987321654
asked in Android

Error: failed to play. The requested content is not loading

Hi @Lyle Meiring we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure  Could you please try a different Wifi as well? Thank you for already trying some troubleshooting steps. In case it is still not working, could you please perform all of these troubleshooting steps mentioned above again, exactly in the order mentioned. Otherwise it does not fix it.  

81
J
Runaway Baby
9 months ago
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