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Yamaha MusicCast - Connection problems


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Up until last night I'd had no problems playing Deezer HIFI through my Musiccast devices, now I can't get anything to play. I'm logged in and everything looks as it should but when I select something to play I get a brief flash that it will be playing a flac track, then that goes away and nothing plays. Is anyone else having this issue? Is it a Musiccast issue or is it a Deezer issue? I have 4 Musiccast devices and the problem is on all of them. The Deezer android app and desktop work fine. Anybody got any ideas? Other services on the Musiccast devices are unaffected.
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Best answer by Pia.Deezer 5 December 2019, 18:29

Hi @deezerpeezer we are very sorry to hear that you are experiencing this issue.

Could you please perform the following troubleshooting steps: 

  • Log out of Deezer on all of your devices
  • Disconnect your Android device and Yamaha TSR-7810 from your Wi-Fi network
  • Turn off your Yamaha TSR-7810 for 1-2 minutes
  • Turn it back on
  • Connect your Android device and your Yamaha TSR-7810 to the same Wifi
  • Log in to Deezer and stream your music

In case the basic technical troubleshooting was unsuccessful, please make sure that:

  • Your Wifi router is no more than 5 meters away from your Yamaha TSR-7810
  • There is only a small distance between your Android device and the Yamaha TSR-7810
  • Your Yamaha TSR-7810 is connected properly to electricity
  • You are using all original cables of the Yamaha TSR-7810 

Can you please also try the following with your WiFi router:

  • The more devices you add to your Wi-Fi network which transmit multicast streams the faster the Wi-Fi router reaches the point where it stops processing information. For some users, the connection improves after having disconnected other devices from their Wifi.
  • Enable: Universal Plug and Play (UPnP), Multicast, Internet Group Management Protocol (IGMP)
  • Disable: AP / client isolation, virtual private networks (VPNs), proxy server, IGMP proxy

Note: every Wifi router and its settings slightly differ. Please contact the respective manufacturer for further information.

Apologies for any inconvenience caused. 

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227 replies

I’m having the exact same problem. Has worked flawlessly for months. I can login see all my favorites etc but it will not play anything. It’s like it starts for 1 second then nothing. Frustrating.
Yes, same be me with a YAMAHA R-N303D receiver. Very disappointing
Same here. Everything looks ok in musiccast app, but Playback doesn't start!
Userlevel 3
@Anja . This is obviously a serious widespread issue, can we get someone to look into it?
I have exact the same Problem. Reset and Reconfiguration does't help.
Sonos works well.
same problem here
support.deezer:
Versuche zunächst diesen Schritten zu folgen:

  • Melde dich aus alle Geräten ab schließe die App, auch im Hintergrund
  • stelle ein neues Passwort ein hier: http://www.deezer.com/password/reset
  • Lösche Deezer einmal von Yamaha
  • Schalte dein Yamah Gerät für 1-2 Minuten aus
  • Schalte es wieder ein
  • Installiere Deezer
  • Melde dich an
Userlevel 3
@floklaffen . I'm sure that your reply is very informative unfortunately I don't speak German. Any chance of an English link?
@floklaffen: How we should erase Deezer from a Network speaker or receiver? Deezer is a fix part from the firmware. Should we proceed on this way:

  • Close all connections from a mobile phone or tablet to a speaker box or receiver
  • Disconnect the YAMAHA speaker/receiver from Deezer
  • Reset of the DEEZER password
  • Power off the speaker / receiver
  • Wait 1-2 minutes
  • power on the YAMAHA device
  • Connect the YAMAHA device with the new passwort to Deezer
Can this be a way?
This was the answer from the deezer Support. Try it.
Userlevel 3
Has anyone tried this?
I have same fault. But Deezer start new HiFi sub's few days that Yamaha MC equipment can to use for. I just open in Deezer user profile (web) and try upgrade my Premium plan to HiFi and cancel payment step. After ..wow my Yamaha MC be working correct (320mpbs mp3). Maybe Deezer fixed system at this moment of courses. P.S. I upgraded to HiFi, now FLAC streams. Sounds good!
Userlevel 3
Well after all that everything appears to be working again. Looks like somebody fixed something!
@GKirillu Crazy as it seems but that solution worked for me as well. Simply went to upgrade to HiFi and when it asked for payment hit cancel. Streaming MP3 44.1Khz now. On a side note as well, I had to reboot my router and home network due an internet outage as well. Just happy to have it working again!
Same problem here. Looks like Deezer is playing but no sound. Chat w/Deezer support yielded nothing. Is it me or does the supposed Deezer solution seem confusing? “Disconnect Deezer from Yamaha receiver” what?.
Userlevel 3
I didn't do anything.....it just started working again.
2 days ago it worked off and on. I would be playing an album selection and it would stop between songs. Was able to get it to restart a couple of times then nothing. I have shut down MusicCast on my iPad, shut down Deezer, changed my PW, shut off the Yamaha R-N602 and still Deezer looks like it is playing but no sound. If I cannot get this going I am going to have to cancel my subscription and try Tidal or something else I can stream FLAC from. It’s not what I want to do but I got Deezer specifically to get FLAC quality on my Yamaha.
Userlevel 3
I'm trialling Qobuz at the moment and I've got to say it's altogether more satisfying experience. Musiccast doesn't drop tracks as it does with Deezer also flac is available on all platforms, it even integrates with Bubble UPnP so you can send flac files to any dnla compliant equipment. I have used Tidal but got fed up with having rap and r&b rammed at me....not my taste I'm afraid.
It is frustrating. A day the music goes off "only" once a time and the next days I can’t hear more than 1 or 2 songs without a break. I should test Spotify (device YAMAHA R-N303D)
Userlevel 3
Spotify works with no problems because it uses Spotify connect which is a great system and just about unbreakable...... just a pity Spotify doesn't have a HiFi tier.
Yes, that’s true, but I needed it also in the car. So I can choose DEEZER or SPOTIFY. Only these services are available (fully integrated) in the car entertainment.

Test result from today. Music off breaks with Hifi option on or off. Music off breaks with wired and WLAN connection (checked due to FLAC network requirements). Onkyo NS 6130 works perfect. Seems it is a YAMAHA issue!?
Userlevel 7
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Yes, that’s true, but I needed it also in the car. So I can choose DEEZER or SPOTIFY. Only these services are available (fully integrated) in the car entertainment.

Test result from today. Music off breaks with Hifi option on or off. Music off breaks with wired and WLAN connection (checked due to FLAC network requirements). Onkyo NS 6130 works perfect. Seems it is a YAMAHA issue!?


I was informed that the bug was fixed. Can you explain further how Deezer behaves on Yamaha. Does the app shout down after a while or can't you play any track at all? Or what's the error message?
Hi Anja,

I can not do it anymore. I have exchanged yesterday my YAMAHA receiver against a Onkyo tx 8250 receiver. Hope it work better. But I remember that I can restart the play after a stop. The app is not crashed.
”I was informed that the bug was fixed. Can you explain further how Deezer behaves on Yamaha. Does the app shout down after a while or can't you play any track at all? Or what's the error message?”

Hi Anja, See my post 7 above the last. What bug was fixed? A Deezer or MusicCast one?
The problem seems to be hit and miss. Yesterday Deezer worked fine in the Yamaha environment. However, and hopefully you have an answer here, in MusicCast I cannot “like or dislike”, add to Flow, make playlists, etc.. The controls on MC are rudimentary and the problem is that I subscribed specifically for the HiFi FLAC files to play through my Yamaha RN602. Any suggestions?
Thank you
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Userlevel 7
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However, and hopefully you have an answer here, in MusicCast I cannot “like or dislike”, add to Flow, make playlists, etc.. The controls on MC are rudimentary and the problem is that I subscribed specifically for the HiFi FLAC files to play through my Yamaha RN602. Any suggestions?

Aren't the buttons there at all or do they just not react the way they should. Sorry for all the questions, but to be able to pass this on to the developers. I need to know exactly what the issue is so that they can look into it 🙂

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