Question

xbox one app: why is it like always crashing?


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I really like the idea of the xbox one app.

But for me it is like always crasing sooner or later. Like when you switch to the app and change the song, once you go back to game you can count the time for when it crashes.

But also like super randomly. Like the song starts to stutter and boom off. App gone.

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Hey Philipp! That's obviously not supposed to happen!
Could you first of all try to delete, reinstall the app and then try again? 🙂
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Yes. I did. It lasted surprisingly long(er), but crashed just at this moment.
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And once more. So 30 Minutes. definetly shoter this time.
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and again. not even a minute!!
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okay, okay, okay, calm down 😇

Have you installed the latest updates for both the Deezer app and the XBOX One OS?
Your network connection is fine?
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Yes. I think so. No more updates are offered to me.

Deezer: 3.4.7.70
Xbox One: 10.0.17134.3036

I have a 120Mbits connection. Playing music is fine. It really is the app that shuts down. Although sometimes it does stutter before shutting down.

Yesterday it was only thee times. So yeah it really helped a little so far with the reinstalling. Once was after I went to the app to click on the heart to remove it from my favorites and went back to game. But instead it crashed. The notification that usually comes did not come this time. The other two occasions was just randomy if I remember correctly.

I am not sure, if it is a RAM issue. I went to Internet Explorer also yesterday once from game and it did not crash then for needing more RAM, it really is more random... and usually I don't. Like use several apps.
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Thanks for the information!

There's an error message? Could you please take a picture and share it here?

I am not sure, if it is a RAM issue. I went to Internet Explorer also yesterday once from game and it did not crash then for needing more RAM, it really is more random... and usually I don't. Like use several apps.
Good point, good point...
Does this error only occur when you're playing Flow/playlists/albums/mixes/etc? Could you test this maybe?
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No, there is no error message.

It does not happen when I am in the app itself but after it. Like just now I was going into the app to remove a song from my favorites and even waited for the popup to come and it did and then I thought it was save. But it was not and it crashed shortly after going back into game.

I usually play my favorite sons playlist. Sometimes flow. But it happens regardless of the content. Sometimes it is good for hours and then it happens when it is the first song.

Not sure if it ever crashed while app is open. Usually I am in a game. And it is different games!
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Hm... good observation, thanks for sharing!

So far, no other reports of this have reached us yet. I will definitely keep an eye out for issues like that!

To all the other XBOX users, who might be reading this: have you experienced issues like this before?
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Yeah, you simply cannot switch to the app and go back to game. This is a 90% crash.

Had it twice today when I removed songs from favorites in both cases.

Deleted some of my games to give Xbox more space as I was told it would (also) increase loading times when you have less games installed, so I was hoping it had more resouces for apps, too. Does not seem so.

Edit: Third time.
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And a fourth time. Again after going to the app to click on the blue heart icon. The stuttering was a littler later and it did not crash immediately but then after a little while. I guess I can reproduce it quite well now. :-(

And a fifth time. No stuttering before. Crashed after like maybe a minute later?
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And a fourth time. Again after going to the app to click on the blue heart icon. The stuttering was a littler later and it did not crash immediately but then after a little while. I guess I can reproduce it quite well now. :-(

And a fifth time. No stuttering before. Crashed after like maybe a minute later?


Hi Philipp, really sorry to hear about your issue. But as Shannon mentioned, we have no other reports like this so far. It looks like there's any issue with your Xbox. Is there a lot of stuff stored on the Xbox? Maybe it's too much for the box, when you use Deezer simultaneously to playing games. Have you tried to delete some data not needed from the xbox to create some free storage?
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Hello,

I bought a xbox one x and the app is still crashing despite 12 gb of ram. Especially after removing titles from favorites. I cannot believe it... 😞
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I got another Xbox One. A Xbox One X. It did not get any better despite having more RAM. But please believe me, I don't make this up. Don't you see how often I log in every day? I don't do it for fun. :-(

I only installed what I need here. Most of the disk is free... Is this a Microsoft issure?
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Hi again Philipp, I believe you that you're not making this up. Have you tried what I suggested in my last reply? So close everything else on Xbox and restart it before you open Deezer. And it still crashes everytime?
The app, is just flakey as heck. It doesnt matter what game or if I pause the game, go to the home screen then enter the app to select another album etc. It crashes, and sometimes crashed the whole system. It will stutter, get hung up, then stop working all together. On an xbox 1s and 4k hisense TV
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The app, is just flakey as heck. It doesnt matter what game or if I pause the game, go to the home screen then enter the app to select another album etc. It crashes, and sometimes crashed the whole system. It will stutter, get hung up, then stop working all together. On an xbox 1s and 4k hisense TV

Have you reinstalled the app? Also, as Anja mentioned above, have you tried to delete some data not needed from the xbox to create some free storage?
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then enter the app to select another album etc. It crashes

This really is the most reproducible. If you go to the app and then back, it takes literally only minutes or seconds to crash. It is not about the free space and the RAM, because I tested it on a brandnew Xbox One X with almost nothing installed. Also fresh from the store.

I really try to like remember this and manage my playlist with the Android app, because then there is certainly better chances to like listen for many songs. But even if you listen to too many songs it can crash.

Like when I am tilted and in a bad mood and don't like any song (and I skip it with Y) it can crash after too many songs, so I believe once it has stacked up too many songs, it might crash, too.

Maybe it is a Microsoft issure? Can your developers get in contact with them? I reproduced the exact same behaviour on two console now. The other one was an One S. I mean in general it works good, but when it stops, it is really annoying. I just want it to get stable.

And yes, it certainly is a "while playing games" thing. Not sure, if it ever happened while up in front. But having your own music in games, really it the reason to use it. (And not play from any other device.)
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then enter the app to select another album etc. It crashes

This really is the most reproducible. If you go to the app and then back, it takes literally only minutes or seconds to crash. It is not about the free space and the RAM, because I tested it on a brandnew Xbox One X with almost nothing installed. Also fresh from the store.

I really try to like remember this and manage my playlist with the Android app, because then there is certainly better chances to like listen for many songs. But even if you listen to too many songs it can crash.

Like when I am tilted and in a bad mood and don't like any song (and I skip it with Y) it can crash after too many songs, so I believe once it has stacked up too many songs, it might crash, too.

Maybe it is a Microsoft issure? Can your developers get in contact with them? I reproduced the exact same behaviour on two console now. The other one was an One S. I mean in general it works good, but when it stops, it is really annoying. I just want it to get stable.

And yes, it certainly is a "while playing games" thing. Not sure, if it ever happened while up in front. But having your own music in games, really it the reason to use it. (And not play from any other device.)


Hi Philipp, we will pass this on to our devs! Just to confirm, have you reinstalled the app?
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Keeps crashing for me also. What a shitty app. Just got a new Xbox 1S with 1TB and it crashes just like it did on my old Xbox One. I want at least half my bill credited back as you have known of this problem for months now and still it persists. Thank you.
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Hi Robert, have you reinstalled the app already? If you want to talk about refunds, please get in touch with our support team here.
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Hi Robert, have you reinstalled the app already? If you want to talk about refunds, please get in touch with our support team aqui.
Yes
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Hi @RobertGE can you tell us which version of the app you have currently installed and which version of XboX?
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Hi @RobertGE can you tell us which version of the app you have currently installed and which version of XboX?
Sure, Deezer version is 3.4.19.70 and Xbox is XboxOne S 1TB that comes currently bundled with Minecraft.

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Hi @RobertGE can you tell us which version of the app you have currently installed and which version of XboX?Sure, Deezer version is 3.4.19.70 and Xbox is XboxOne S 1TB that comes currently bundled with Minecraft.




Hi there, have you tried what Anja said above: "Is there a lot of stuff stored on the Xbox? Maybe it's too much for the box, when you use Deezer simultaneously to playing games. Have you tried to delete some data not needed from the xbox to create some free storage?"

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