Question

[Windows] Deezer mobile app not starting after latest update



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Userlevel 7
Badge +7
Hi @marcus1977

there is a current problem with Deezer on Window Phones, please see the article below published by Deezer support:-

https://support.deezer.com/hc/en-gb/articles/360001167565-Deezer-crashing-on-Windows-Phone

(I'm sure it will be fixed as quick as possible)
Userlevel 7
Badge +7
Hi @bsmith71

Deezer are aware of the current problem with the app on Windows Phones, please see the article below:-

https://support.deezer.com/hc/en-gb/articles/360001167565-Deezer-crashing-on-Windows-Phone

(I'm sure this will be fixed asap) 🙂
Userlevel 2
Hi! After reversing to 3.3.7.100 (previous version) app is running as before. You need uninstall 3.3.8 and reinstall and get 3.3.7.1000 available on Microsoft store
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thanks you but it still not working
Hi! After reversing to 3.3.7.100 (previous version) app is running as before. You need uninstall 3.3.8 and reinstall and get 3.3.7.1000 available on Microsoft store
Hi! Could you please help, how to get back to a given version in Store? it looks, that the store offers always the latest version.

Thanks!
de-install and re-install from the Microsoft store works with my Lumia 950 now, too. Apparantly, Deezer withdrew version 3.3.8/9 from the store and re-issued 3.3.7. However, Deezer is now working fine on my device, as it did before the fatal update.
Patrik (Deezer Support)
13. Juni, 16:33 CEST
Hallo AnBe,
Ein weiteres Update bezüglich des Problems "Windows 10 App öffnet nicht nach dem Update", welches du bei uns gemeldet hast.
Unsere Techniker haben nun eine temporäre Lösung für das Problem gefunden!
Wir würden dich bitten, die App nun zu deinstallieren und danach erneut installieren.
Viel Spaß mit Deezer und einen schönen Tag noch!
Liebe Grüße,
**********************************************************************************************

Bei mir funktioniert die App nun wieder 😏

Hi! After reversing to 3.3.7.100 (previous version) app is running as before. You need uninstall 3.3.8 and reinstall and get 3.3.7.1000 available on Microsoft storeHi! Could you please help, how to get back to a given version in Store? it looks, that the store offers always the latest version.

Thanks!


This is automatically done in the store itself.
You need to uninstall your app, restart the phone and then install the app from the store again.
I can not sign in to my mobile WP app. Help?
Userlevel 7
Badge +7
thanks you but it still not working

Sorry to hear that! 😞 We're on it! I'll let you know as soon as we have an update from the team
thanks you but it still not working
Try to unistall/install app again. Store version seems to be rolled back to stable one, but it's not automaticaly applies to the version already installed.
Installing app again fixed the problem for me.
Userlevel 5
Badge +4
For all of you who are still unable to open the Windows app - got some good news for you! 🎉🚨

Our developers have now implemented a workaround solution - a rollback to the former app version.
All you have to do is delete and reinstall the Deezer app on your phone. Then log in and start listening to your favourite tunes again! 🎶

Sincere apologies for all the inconveniences caused and please let us know if the problem should persist!
Userlevel 5
Badge +4
@Pavel Emi check this post 🙂
Userlevel 1
problem solved!!

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