Answered

Windows app update

  • 18 December 2018
  • 4 replies
  • 141 views

Hi,

Not so much a question as a complaint.
The app on Windows 10 apparently updated (I found that out when the attached icon on the command panel disappeared, leaving only an empty husk behind it). Upon loading the app again I've found that it doesn't detect any of the albums I've been downloading over time.
First, I'd like to know if there's any way of getting them all automatically back. If that's not an option I'd love to know if the files of all those albums are still there on the drive (I didn't check the free space on my drive before it updated without notifying me, sorry), and if they are there if there's a safe way of deleting them (I don't know their directory for example)

Regards,
Evgeny Spasibo
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Best answer by Flo.Deezer 19 December 2018, 15:13

Hi there, can you please explain in more detail? We have released our new Desktop app officially. I think you had our old Windows 10 app and now it has updated. I am afraid you will have to download the songs again, there is no way to retrieve them. If you delete the old Windows 10 app all downloads will be gone from your computer with it.
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Hi there, can you please explain in more detail? We have released our new Desktop app officially. I think you had our old Windows 10 app and now it has updated. I am afraid you will have to download the songs again, there is no way to retrieve them. If you delete the old Windows 10 app all downloads will be gone from your computer with it.
Hi, I'm guessing the update deleted the old app, I can't find it anywhere. That should mean there're no unneeded files, thanks.
Userlevel 7
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Hi, I'm guessing the update deleted the old app, I can't find it anywhere. That should mean there're no unneeded files, thanks.

That is correct, we have replaced it 😉
To bad I don't like the new app at all

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