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Unable to login on Deezer through Onkyo TX-NR646

  • 24 January 2019
  • 24 replies
  • 550 views

I am trialing Hifi subscription. I am unable to login to Deezer through Onkyo NR-646 amplifier. This is an amp that is supported by Deezer. However it doesn’t let me login. I keep getting an error message “Your details are incorrect, please try again.” I have upgraded Onkyo amp to the latest firmware. Yet no luck. Please note that I am able to login to Deezer web and IOS App with the same credentials.
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Best answer by Nikolay Maslyanyy 15 February 2019, 01:19

Hi there @Nikolay Maslyanyy

We've already passed feedback to our devs who are working on this. We'll let you know if anything is sorted.

Hi again! Everything is ok now! Thanks a lot for your support! Regards to you and developers team! The interface is much better now and it works!!
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24 replies

Userlevel 7
Badge +5
Hi there, sorry about that. Can you try to change the password?
Hi,

Thanka for the reply. I have already tried changing the password, still doesn’t work. I am able to login with the changes password in IOS app and web; but not on Onkyo Amp.
Userlevel 7
Badge +6
Hi there@elusivesid

Sorry about that. Are the other apps used with your Onkyo working fine?
Yes, all other apps are working fine from Onkyo Amp.
Userlevel 7
Badge +6
Yes, all other apps are working fine from Onkyo Amp.

You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!

Yes, all other apps are working fine from Onkyo Amp.You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!

I have an Onkyo TX-NR737 receiver and I'm experiencing the same login problems since 2 weeks ago. Deezer is not loging in with my deezer credencials anymore. It used to work fine but since 2 weeks ago it stopped working. All other applications are connecting fine (e.g. Pandora, Tunein Radio, Spotify, etc.). This is a recent problem from the Deezer side. Any ideas of when Deezer is going to solve this?
Userlevel 7
Badge +6


Yes, all other apps are working fine from Onkyo Amp.You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!
I have an Onkyo TX-NR737 receiver and I'm experiencing the same login problems since 2 weeks ago. Deezer is not loging in with my deezer credencials anymore. It used to work fine but since 2 weeks ago it stopped working. All other applications are connecting fine (e.g. Pandora, Tunein Radio, Spotify, etc.). This is a recent problem from the Deezer side. Any ideas of when Deezer is going to solve this?


Are you getting this error message? "Connection Error. The server connection could not be established or was terminated early. Please try again later."
Our devs are working on it! I'm sorry about that!
Have the same problem on Onkyo tx-8150. Changed password and updated firmware of receiver - still got the problem!
Everything was ok a month ago, but now it's not working!
Userlevel 7
Badge +6
Hi there @Nikolay Maslyanyy

We've already passed feedback to our devs who are working on this. We'll let you know if anything is sorted.
Hi there @Nikolay Maslyanyy

We've already passed feedback to our devs who are working on this. We'll let you know if anything is sorted.

Hi again! Everything is ok now! Thanks a lot for your support! Regards to you and developers team! The interface is much better now and it works!!
Userlevel 7
Badge +6
@Nikolay Maslyanyy

Really glad it's working. Please keep me posted! 😉



Yes, all other apps are working fine from Onkyo Amp.You are right, this is an issue that should be fixed from our side! Our developers are aware of it and hopefully it will be fixed soon!
I have an Onkyo TX-NR737 receiver and I'm experiencing the same login problems since 2 weeks ago. Deezer is not loging in with my deezer credencials anymore. It used to work fine but since 2 weeks ago it stopped working. All other applications are connecting fine (e.g. Pandora, Tunein Radio, Spotify, etc.). This is a recent problem from the Deezer side. Any ideas of when Deezer is going to solve this?
Are you getting this error message? "Connection Error. The server connection could not be established or was terminated early. Please try again later."
Our devs are working on it! I'm sorry about that!


Yes. That´s the error, and it is still ocurring. Any news from the developers to fix this issue?

Regards,
Userlevel 7
Badge +6
Hi there @chalomail

Sorry you're having trouble logging in. Have you tried any troubleshooting? The issue has been fixed according to our devs, so maybe you just need a factory reset or a router reboot. Let me know!
Same error with my Onkyo 838, i already restet and cant conect, fix it please
Same here. It’s been 6+ months without Deezer working on my Onkyo. I’ve reset the router. I’ve reset the Onkyo to factory settings.
Still doesn’t work. Very frustrating.
Userlevel 7
Badge +6
Thank you for your patience, guys. I've asked for an update from our devs and will let you know once I hear back!
code:
hello same problem in onkyo NR 636 since January, any recommended?
Userlevel 3
@rimol we have asked for an update on the situation from our devs, but haven't heard back from them yet. As soon as we know more, we'll let you know 🙂
Hi. I've the same situation. Cannot interact with the deezer app on the Onkyo TX-NR646. There's no problem in the account, I can connect perfectly well through xbox one, PC and smartphone.
code:
Hello, today trying and the same problem ....
ERROR MESSAGE WHEN TRYN TO CONNECT TO THE DEEZER APP ON ONKYO TXNR646
Userlevel 7
Badge +6
Hi there @jerrybatacas @rimol @pichiel6

Thank you for your input. I've updated the devs with your specific IDs - they're working on it but it has been proven difficult to reproduce with what we have. I'll update you as soon as we progress.
Same problem with an Onkyo TX-NR535
Userlevel 7
Badge +6
Thanks for reporting it @albator79 I'll pass the feedback to the team dealing with this.

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