Question

Toshiba smart TV error message

  • 30 November 2018
  • 34 replies
  • 1428 views

Every time it gets to the third song, when playing music through my new Toshiba smart TV, it will try to load up the song, but then come up with the messege...an error has occurred..... Any idea why please

34 replies

Be lucky you even got to hear one song. I have deezer on my phone, and was drawn to the Toshiba TV as the app was built in. I've logged into my account but it won't play anything - very disappointed 😒

I have reset my password on my laptop,  unlinked on the TV, re-logged in, but the same error message returns. If after the error message disappears I select pause, it hangs up indefinitely with the loading/wait icon circling around. I have to restart the TV to remove it.

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Hello @Dmytro Denysiuk, can you turn off the TV and check on deezer.com, in Account Settings > My Applications if you see an app that corresponds to your TV? If that’s the case, delete it from the list, and try again using the app on your TV.

Let me know how it goes.

No change. Basically it seems that Toshiba and Deezer are incompatible, but maybe it's worth another try. The model is 32W2863DB.

Deezer is on the menu, everything works until you press play- then….. nothing except the error message

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Have you tried reinstalling the app after restarting the TV @JonnyJellyfish?
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I'll be reporting your details to our devs @Jim Dawson. It's a shame but I hope we can get it sorted soon enough.

Hi, I have the same problem as above when I try playing a song on my TV. I've tried logging out on my phone and tv, switching off the router for 3 minutes and trying again but the error still occurs. The app can't be uninstalled, I don't know what version I have but the TV is a Toshiba 32WL3A63DB and it says its up to date. Can anyone help please ?

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Hi there @Laura Boycott

I'm sorry to hear that's happened. Could you give us a bit more details so that we can try to fix it? What's the TV model and app version? Do you get an error message when trying to play a song?
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Hi there @Jim Dawson 

Sorry about that. Have you tried restarting your router for about 3 mins to see if it helps?

Hi @Rudi,

As @robinsda1 mentioned, the app comes built in the TV as standard so I don't think it can be uninstalled/reinstalled.
I have cancelled my Deezer premium membership now.. This being 1 reason why. The problem was never resolved.. Was very disappointed with that.

I’m having a problem setting up Toshiba TV the new one and I try Deezer it Loads for like 5 hours or 7hours then I did restart the Router and Restart the TV For like 3 or 5 times plz fix it.

 

I have the same problem. I get right through to selecting the track and I get “! an error has occurred”. This has been going on for at least 4 months. Very annoying.

After my first inquiry about this, we have been out of the country and the router was off for three months. So, yes. 

 

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Hi there, sorry about that. have you tried to reinstall the app?
Hi.. Can't reinstall the app as it is built in..
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Hi.. Can't reinstall the app as it is built in..

Do you have the latest firmware installed?
It's a built in app on a brand new TV.. Firmware is not something I would know about sorry
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I see, I will pass it on, but I know that our developers are currently working on TV apps in general.Since I do not have other users reporting this problem it might take some time though, sorry about that.
Hi @robinsda1, thanks for replying. Out of interest, did you get any competitors' apps working on your Toshiba TV? (are they even available?)
Yes, it is an odd one. Thanks for trying and hopefully it will be resolved by your developers. Apparently deezer does not support Toshiba, but with it already being built in the TV, I don't see that as right. They must have had permission to build it in, therefore, should be ok, Would you agree?
No, haven't tried or looked to see if any others work soz. Had deezer because it worked OK on my LG Smart TV so kept it thinking it would work ok on Toshiba.. Not using now, so am leaving it for now atleast
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@robinsda1 it is not about permissions necessarily, I cannot answer this question in detail. The apps on most TVs are the same built.
🤔. How annoying. Thanks though!
Hi.. This issue is still the same. Was hoping it would be resolved by now. Can't see me carrying on with the prime membership if it is still the same after the 3 months.. Please fix it as I am loving it otherwise

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