Question

Toshiba smart TV error message

  • 30 November 2018
  • 34 replies
  • 1357 views

Every time it gets to the third song, when playing music through my new Toshiba smart TV, it will try to load up the song, but then come up with the messege...an error has occurred..... Any idea why please

34 replies

Userlevel 7
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Hi @ShaafCool5362 the problem you are experiencing is related to this current problem: 

Apologies for the inconvenience

I’m having a problem setting up Toshiba TV the new one and I try Deezer it Loads for like 5 hours or 7hours then I did restart the Router and Restart the TV For like 3 or 5 times plz fix it.

 

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Hello @Dmytro Denysiuk, can you turn off the TV and check on deezer.com, in Account Settings > My Applications if you see an app that corresponds to your TV? If that’s the case, delete it from the list, and try again using the app on your TV.

Let me know how it goes.

I have the same problem with my Medion TV. The app built in my TV. After third song application play nothing anymore. It's very sad, because I can't listen Deezer on my TV

Hi, I have the same problem as above when I try playing a song on my TV. I've tried logging out on my phone and tv, switching off the router for 3 minutes and trying again but the error still occurs. The app can't be uninstalled, I don't know what version I have but the TV is a Toshiba 32WL3A63DB and it says its up to date. Can anyone help please ?

Userlevel 7
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I'll be reporting your details to our devs @Jim Dawson. It's a shame but I hope we can get it sorted soon enough.

No change. Basically it seems that Toshiba and Deezer are incompatible, but maybe it's worth another try. The model is 32W2863DB.

Deezer is on the menu, everything works until you press play- then….. nothing except the error message

Userlevel 7
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Hi there @Jim Dawson 

Sorry for the tardy reply - it seems that your reply fell off our grid. Are you still experiencing these issues? Could you please provide me with the TV model?

I have reset my password on my laptop,  unlinked on the TV, re-logged in, but the same error message returns. If after the error message disappears I select pause, it hangs up indefinitely with the loading/wait icon circling around. I have to restart the TV to remove it.

Userlevel 7
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Thank you for reporting back to us @Jim Dawson. I've had a look at your account and carried out some maintenance. Please follow my password reset email and try to login again, with a new password. Let me know how it goes :thumbsup_tone2:

After my first inquiry about this, we have been out of the country and the router was off for three months. So, yes. 

 

Userlevel 7
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Hi there @Jim Dawson 

Sorry about that. Have you tried restarting your router for about 3 mins to see if it helps?

The TV software is up to date. The TV has been unplugged and restarted a few times.

The Deezer app is in the App Store in the Toshiba  “Home” menu under “Music” . In this App store section there is no option to uninstall. In the Deezer App there is an option to “unlink” which I have done, and unplugged. After restarting and logging in again I am asked to Start Deezer. Everything is there, playlists, favourites, the lot. I select a song- even the lyrics start showing and then: “! an error has occurred”.

20 minutes of my life I'm not getting back

Userlevel 7
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Hey @Jim Dawson ! Could you try to update your TV, also try to uninstall Deezer, unplug your TV for few minutes and turn it on again then reinstall Deezer on your TV ? Please do so and let me know if the issue persists ;) 

I have the same problem. I get right through to selecting the track and I get “! an error has occurred”. This has been going on for at least 4 months. Very annoying.

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Hi there @robinsda1 @JonnyJellyfish

Thank you for your patience. Sorry that's happened. I wasn't sure that the app was integrated on your model @JonnyJellyfish. Could you give me the exact Toshiba model so that I can pass it on to our devs?
No worries.. Good luck with your issues, hope they can sort them.
🤔. How annoying. Thanks though!
No, haven't tried or looked to see if any others work soz. Had deezer because it worked OK on my LG Smart TV so kept it thinking it would work ok on Toshiba.. Not using now, so am leaving it for now atleast
Hi @robinsda1, thanks for replying. Out of interest, did you get any competitors' apps working on your Toshiba TV? (are they even available?)
I have cancelled my Deezer premium membership now.. This being 1 reason why. The problem was never resolved.. Was very disappointed with that.
Hi @Rudi,

As @robinsda1 mentioned, the app comes built in the TV as standard so I don't think it can be uninstalled/reinstalled.
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Have you tried reinstalling the app after restarting the TV @JonnyJellyfish?
Hi @all above. I have the same problem as Laura. New Toshiba TV, loaded up Deezer App, connected ok and logged into my account but get the same message every time i try to play any songs.
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Hi there @Laura Boycott

I'm sorry to hear that's happened. Could you give us a bit more details so that we can try to fix it? What's the TV model and app version? Do you get an error message when trying to play a song?

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