Question

Toshiba smart TV error message

  • 30 November 2018
  • 34 replies
  • 1299 views

Every time it gets to the third song, when playing music through my new Toshiba smart TV, it will try to load up the song, but then come up with the messege...an error has occurred..... Any idea why please

34 replies

Userlevel 7
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Hi there, sorry about that. have you tried to reinstall the app?
Hi.. Can't reinstall the app as it is built in..
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Hi.. Can't reinstall the app as it is built in..

Do you have the latest firmware installed?
It's a built in app on a brand new TV.. Firmware is not something I would know about sorry
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I see, I will pass it on, but I know that our developers are currently working on TV apps in general.Since I do not have other users reporting this problem it might take some time though, sorry about that.
Yes, it is an odd one. Thanks for trying and hopefully it will be resolved by your developers. Apparently deezer does not support Toshiba, but with it already being built in the TV, I don't see that as right. They must have had permission to build it in, therefore, should be ok, Would you agree?
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@robinsda1 it is not about permissions necessarily, I cannot answer this question in detail. The apps on most TVs are the same built.
Hi.. This issue is still the same. Was hoping it would be resolved by now. Can't see me carrying on with the prime membership if it is still the same after the 3 months.. Please fix it as I am loving it otherwise
Be lucky you even got to hear one song. I have deezer on my phone, and was drawn to the Toshiba TV as the app was built in. I've logged into my account but it won't play anything - very disappointed 😒
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Hi there @Laura Boycott

I'm sorry to hear that's happened. Could you give us a bit more details so that we can try to fix it? What's the TV model and app version? Do you get an error message when trying to play a song?
Hi @all above. I have the same problem as Laura. New Toshiba TV, loaded up Deezer App, connected ok and logged into my account but get the same message every time i try to play any songs.
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Have you tried reinstalling the app after restarting the TV @JonnyJellyfish?
Hi @Rudi,

As @robinsda1 mentioned, the app comes built in the TV as standard so I don't think it can be uninstalled/reinstalled.
I have cancelled my Deezer premium membership now.. This being 1 reason why. The problem was never resolved.. Was very disappointed with that.
Hi @robinsda1, thanks for replying. Out of interest, did you get any competitors' apps working on your Toshiba TV? (are they even available?)
No, haven't tried or looked to see if any others work soz. Had deezer because it worked OK on my LG Smart TV so kept it thinking it would work ok on Toshiba.. Not using now, so am leaving it for now atleast
🤔. How annoying. Thanks though!
No worries.. Good luck with your issues, hope they can sort them.
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Hi there @robinsda1 @JonnyJellyfish

Thank you for your patience. Sorry that's happened. I wasn't sure that the app was integrated on your model @JonnyJellyfish. Could you give me the exact Toshiba model so that I can pass it on to our devs?

I have the same problem. I get right through to selecting the track and I get “! an error has occurred”. This has been going on for at least 4 months. Very annoying.

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Hey @Jim Dawson ! Could you try to update your TV, also try to uninstall Deezer, unplug your TV for few minutes and turn it on again then reinstall Deezer on your TV ? Please do so and let me know if the issue persists ;) 

The TV software is up to date. The TV has been unplugged and restarted a few times.

The Deezer app is in the App Store in the Toshiba  “Home” menu under “Music” . In this App store section there is no option to uninstall. In the Deezer App there is an option to “unlink” which I have done, and unplugged. After restarting and logging in again I am asked to Start Deezer. Everything is there, playlists, favourites, the lot. I select a song- even the lyrics start showing and then: “! an error has occurred”.

20 minutes of my life I'm not getting back

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Hi there @Jim Dawson 

Sorry about that. Have you tried restarting your router for about 3 mins to see if it helps?

After my first inquiry about this, we have been out of the country and the router was off for three months. So, yes. 

 

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Thank you for reporting back to us @Jim Dawson. I've had a look at your account and carried out some maintenance. Please follow my password reset email and try to login again, with a new password. Let me know how it goes :thumbsup_tone2:

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