Question

STRIMER ACTIVATION - Cocktail Audio X50D

  • 22 August 2019
  • 11 replies
  • 56 views

I can't activate the free monthly deezer application on my streaming device Coctail Audio X50D. Where am I wrong or what's the problem?
Miki

11 replies

Userlevel 7
Badge +5
Hi there Miki @grba

Could you please give us more details about the device you're using? Are you streaming from your Deezer mobile app?
No device contains deezer application. Constant display choices failed due to a pasword error or user name!
Userlevel 7
Badge +5
Have you tried using the same credentials on mobile or desktop to test the account @grba?
Yes, o work on the computer
Userlevel 7
Badge +5
Hi again @grba

Could you try resetting the device to factory settings to see if it helps?
Yes
Userlevel 7
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Were you able to work with Deezer again @grba? Did it help?

I created my favorite playlist in my Samsung android.  But I cannot access it from my cocktail audio x12 whenever I go to my library 

Userlevel 7
Badge +5

Hi there @JohnM 

Thanks for bringing this to our attention. Reinstall the app, restart your device and router after about 3 mins and let me know if it helps :wink:

I am unable to setup Deezer on my Cocktail Audio (Nova Fidelity) X30 streamer.

Userlevel 7
Badge +3

Hello @BuckyBoy, unfortunately it’s not a device officially supported by our service, you can find the list of supported devices here.

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