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sonos not recognising Deezer after outage

  • 9 September 2019
  • 3 replies
  • 24 views

Following a short outage of Deezer, while I can now play music using my Deezer app, my Sonos system does not recognise deezer. Sonos say the problem is at Deezer end. Can anyone give me any indication of how I re-establish my Deezer account on Sonos.

I have gone through all of the set up on Sonos, and the deezer account has been set up correctly, but when I try and play any music, Sonos just states that I need to set up a Deezer premium account.
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Best answer by Buccaneer46 10 September 2019, 16:00

Thanks for swift response Rudi.

I had tried that fix a couple of times yesterday without any success. I got details of it from the help forum. But doing that made no difference.

However, as if by magic, it all works this morning. I feel it must have been as a result of the issues Deezer had yesterday, and while the app was back up and running within the hour, I suspect it just took longer to repair the link with Sonos. May be wrong, but that is how it looks.

Will see how it goes moving forward.

Anyway, music now streaming. Thanks for response.

Regards
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Userlevel 7
Badge +6
Hi there @Buccaneer46

Sorry that's happened. I've had a look at your account and performed some due maintenance and also sent you a password reset email. Before we move things further, please do the following:

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access

Let me know if it helps! 👍🏼
Thanks for swift response Rudi.

I had tried that fix a couple of times yesterday without any success. I got details of it from the help forum. But doing that made no difference.

However, as if by magic, it all works this morning. I feel it must have been as a result of the issues Deezer had yesterday, and while the app was back up and running within the hour, I suspect it just took longer to repair the link with Sonos. May be wrong, but that is how it looks.

Will see how it goes moving forward.

Anyway, music now streaming. Thanks for response.

Regards
Userlevel 7
Badge +6
Thanks for sharing the outcome @Buccaneer46 😉 hopefully stays like that!

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