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Sonos - ALL songs skipping after about 50 seconds of play (both flow and playlists)

  • 29 January 2019
  • 87 replies
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87 replies

yep. exactly the same problem here. Deezer skips songs half way through on sonos speakers. the speakers are only a month old. worked fine until a week ago. all other apps work fine so it's clearly a Deezer issue. tried rebooting everything. like others on here...if it's not sorted in the next week I'm off to Spotify/amazon...

we're with sky

sonos says its a deezer issue so maybe contact them?!

https://status.sonos.com
Userlevel 1
Hi there @Matty @Stephandrew22 @RussE @ZooropaMan @Damo1 @kfoisy @ThugBunny

As you can see from a previous post, it's not just our platform which is having issues with Sonos systems. Our developers are working on it since this was initially reported 🤞🏼it's very frustrating, I'm really sorry you're all experiencing this.

In order to help things out, could you please tell me which internet provider you use?
Also, if the songs are skipping, does it happen every time a specific track is chosen? Or is it random?

If you give me more information this can speedup the time it takes for our developers to find a solution ;)

My ISP = Sky
Skips virtually every track, regardless of album, playlist, etc. Deezer is unusable!
Userlevel 7
Badge +7
Hi there @Matty @Stephandrew22 @RussE @ZooropaMan @Damo1 @kfoisy @ThugBunny

As you can see from a previous post, it's not just our platform which is having issues with Sonos systems. Our developers are working on it since this was initially reported 🤞🏼it's very frustrating, I'm really sorry you're all experiencing this.

In order to help things out, could you please tell me which internet provider you use?
Also, if the songs are skipping, does it happen every time a specific track is chosen? Or is it random?

If you give me more information this can speedup the time it takes for our developers to find a solution 😉
Same happening here with SONOS playing using the Deezer app very frustrating listening , song cuts out after 40/ 50 seconds .
hope Deezer are on with sorting this Bug in the system 😫 Lost connection
For about a week now song have started randomly skipping when using deezer to play through my sonos system. The error is along the lines of a connection failure to Deezer. I was hoping it would go away by itself but it is persisting and very annoying to have songs randomly stop half way through. Any ideas on how to fix this?

  • nothing has changed in terms of the deezer, sonos or wifi setup in my house. This hasn’t started occurring due to any change on my end as far as I’m aware. Prior to this issue the setup was flawless.
  • this never happens with amazon music which rules out it being sonos or WiFi issue, all points to deezer being the problem.
  • the sonos system was due an update so about 3 days after the skipping started i updated to the latest version which made no difference to the skipping.
  • happens whether i control from PC or phones (two different iOS devices tested)
Skipping mid track or even after a few seconds. Please resolve quickly as seriously conside Spotify as service has dipped with Deezer.
I love Deezer, but lately I’ve been playing music on my Sonos speakers, and every single song cuts out 10-20 seconds early before the end of the song. Then the next song in the playlist comes on and will do the exact same thing.

Has anyone else seen this? It is very annoying and I can’t use Deezer on Sonos until it is fixed.

Thoughts?

Have the same problem. We are in Canada. Did you get this resolved?
Hi,
I am in Canada and for the last 2 days experiencing issues with Deezer and Sonos together. They won't play a song fully through. I have tried our other music apps on Sonos and they are working fine. I have reset our modem, uninstalled the deezer app from our phones, created new password with our deezer account but nothing seems to be working. Is anyone else having issues? We are in Canada.
thank you, Stephanie
Yep that’s the same issue I have. Thought it was fixed as appeared to be ok last night but worse than ever today. Happens on nearly every track in the playlist.

very frustrating, other systems working ok with Sonos just Deezer. If it was not for the fact I would need to recreate all my large playlists I would consider changing. May have to if not fixed soon as pointless at the moment
Userlevel 1

Is this the problem you are all having? It’s extremely frustrating!

Yes that’s it.

Is this the problem you are all having? It’s extremely frustrating!
Same problem here. Sonos One with Alexa. Some songs play through, others play to some point and then jump to next song. Wasted hours troubleshooting network before finding this list forum of other people with same problem. Wish Deezer could have alerted me to a potential problem and saved me all the wasted time. Love Deezer but not for long if this doesn’t get sorted out soon.
Exactly same issue for me. Won’t play a full song through Deezer. Really really frustrating. Hope this gets sorted soon
Userlevel 1
Unfortunately, poor communication and lack of updates means it may be time to switch to a competitor. No point paying for a service I’m not getting ☹️
Same problem as above.
No full songs playing on Sonos via Deezer.
All other services on Sonos working fine.
Thus, must be Deezer.
How long do you think it's going to be out?
I need my music! 😳
I having problems to use Deezer on Sonos app the music keeps spkiping maybe is something wrong between Sonos and Dezeer app on my iphone this started since the last update deezer did. I have tried on three different devices and the problem continues. Please help on this or i will forced to move to another streaming app
Userlevel 1
Is there a problem with Sonos and IOS ? Deezer keeps disconnecting and jumping tracks ?
Userlevel 1

Userlevel 1

Hi there @Debl@Toonius@MattS@Bertram.Nicolas


Before we're able to establish what is causing the issue, please try the following:

Making sure Sonos recognises your Deezer subscription

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access
Let me know how it goes ;)

It didnt Dirk.
Same problem.
Hi there @Debl@Toonius@MattS@Bertram.Nicolas


Before we're able to establish what is causing the issue, please try the following:

Making sure Sonos recognises your Deezer subscription

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access
Let me know how it goes ;)
Hi there @Debl@Toonius@MattS@Bertram.Nicolas


Before we're able to establish what is causing the issue, please try the following:

Making sure Sonos recognises your Deezer subscription

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access
Let me know how it goes
Userlevel 1
I received this response from Sonos.

"Unfortunately we are currently experiencing an Outage with Deezer, leading to the issues you have described."

Also, check this...
status.sonos.com
Userlevel 7
Badge +7
Hi there @Debl@RussE@Bertram.Nicolas@Inkedmtattoo@ZooropaMan@MattS@Brian1963

Thanks for some of you who tried the troubleshooting. You're right, it seems that there's an issue but our developers are already working hard on it. I'm also raising more awareness by reporting all users commenting here to show the impact this has had on all of you. We also need to establish if there's anything going on with Sonos.

So that everyone can help out, could you let me know:

  • Does this happen with any other device/web?
  • What is your internet provider?

For Google Home users I've been told that we deployed a fix for a similar issue yesterday. Keep all apps up-to-date guys and also keep me in the loop 🤓
As I mentioned in my previous post the problem does not occur solely with Sonos so there is no issue with Sonos recognising my Deezer subscription. Also if this was the problem it wouldn't play any of the track. I have successfully used Sonos with Deezer for the past 3 years up until now. The problem needs to be addressed looking at Deezer as at the moment the service is unuseable.

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