Answered

Sonos - ALL songs skipping after about 50 seconds of play (both flow and playlists)

  • 29 January 2019
  • 87 replies
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87 replies

I have been having the same problem over the last few days. I am with BT
Hi there @Matty @Stephandrew22 @RussE @ZooropaMan @Damo1 @kfoisy @ThugBunny

As you can see from a previous post, it's not just our platform which is having issues with Sonos systems. Our developers are working on it since this was initially reported 🤞🏼it's very frustrating, I'm really sorry you're all experiencing this.

In order to help things out, could you please tell me which internet provider you use?
Also, if the songs are skipping, does it happen every time a specific track is chosen? Or is it random?

If you give me more information this can speedup the time it takes for our developers to find a solution ;)

We are with Rogers internet (Canada) and the first track seems to play fine with any flow/playlist but any song after starts to skip. Stephanie
Hi there @Stephandrew22 @Johnklawrence2014

Please stay tuned to this topic for updates!

In the meantime, could you please tell me your internet operator?

I am with Rogers internet in Canada.
Hi there @Djskinner @Cbee

Stay tuned here for updates! We're working on it.

Rudi, just to let you know that everything is working this morning. Start.ca internet in Canada around 10am Eastern Time. I'm not getting any skips, hopefully the Deezer devs have found a fix for this issue.

Appreciate the quick responses.
It is not related with the service provider, I have changed to Spotify and it works fine. So i ended up my subscription with Deezer and started with Spotity i moved my playlist from Deezer to Spotify. What nice change.

Have fun Deezer eng. fixing this problem.
Userlevel 1
I haven’t checked it yet but Sonos have just notified me that the “Deezer outage has been resolved”.
I am from the Netherlands and have the same problem, Deezer is not functioning properly since more than a week. My internet provider is online.nl. I hope you can figure this out soon because Deezer now is useless. I read it is fixed for some people, will try this later today when I am home.
Userlevel 7
Badge +6
Hi there loyal and gorgeous people,

I've been informed that some amendments were made in hope to fix what you've been experiencing with Sonos. Could you all restart your systems and give me an update?

Thank you!
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Badge +6
Hi there @jan.goormans.9

I've moved your comment here so that you're kept up-to-date with our progress!
@Rudi - no further problems as of about 9 hours ago in Australia
Tracks played through my sonos speaker stop half way through and skip on to next track. Had the system for 4 months and has been fine up until now. Tried setting up sonos again and deezer app but still does it. There is no problem with my internet connection or wifi signal.
Userlevel 7
Badge +5
HI @Mikefitz we have had some problems recently on Sonos, but it seems to be fixed. Can you try again now and let us know if you have the same problem as explained in this topic above?
This is still happening for me. Listening to Deezer via my Sonos and the songs just end before they should and the next one starts. Same thing over and over again. Very disappointing.
HI @Mikefitz we have had some problems recently on Sonos, but it seems to be fixed. Can you try again now and let us know if you have the same problem as explained in this topic above?
I am trying out free versions of Deezer, Spotify and Tidal (can just see songs; have not done 30 day free trail yet). Spotify is fine; but after 30 seconds Deezer song stops and skips to next track. I am using MusicCast on iPhone7 connected to Yamaha R-N303D wifi radio/receiver/amplifier. I was working ok maybe a week ago, not now. I have a 11MB/s download speed on NBN broadband.
HI @Mikefitz we have had some problems recently on Sonos, but it seems to be fixed. Can you try again now and let us know if you have the same problem as explained in this topic above?
Still have the problem not fixed. Getting very frustrated now!
Hi there loyal and gorgeous people,

I've been informed that some amendments were made in hope to fix what you've been experiencing with Sonos. Could you all restart your systems and give me an update?

Thank you!
Restarted system. Still skipping tracks!!! Problem not fixed. 😕

Hi there @Matty @Stephandrew22 @RussE @ZooropaMan @Damo1 @kfoisy @ThugBunny


As you can see from a previous post, it's not just our platform which is having issues with Sonos systems. Our developers are working on it since this was initially reported 🤞🏼it's very frustrating, I'm really sorry you're all experiencing this.

In order to help things out, could you please tell me which internet provider you use?
Also, if the songs are skipping, does it happen every time a specific track is chosen? Or is it random?

If you give me more information this can speedup the time it takes for our developers to find a solution ;)
We are with Rogers internet (Canada) and the first track seems to play fine with any flow/playlist but any song after starts to skip. Stephanie
Happens on every track. My internet provider is Plusnet.
Userlevel 7
Badge +6
Hi there @Mikefitz @dfarrington

Sorry to hear that.
Perhaps you should try switching off both the device and the router for around 3 minutes and then try again! Let me know if it works 😉
Hi there loyal and gorgeous people,

I've been informed that some amendments were made in hope to fix what you've been experiencing with Sonos. Could you all restart your systems and give me an update?

Thank you!

It's back again this morning Rudi. I had a couple of days with no issues but it's come back, just less frequently. Once every 3-4 songs now.
Userlevel 7
Badge +6
Hey there @jon.spinks

Sad to hear that...
But thanks for the feedback! I'll pass it on to our devs.

If anyone else is experiencing the same, please keep me posted.
Hi. I am a Virgin media customer. Last few days same issue as many others. Tracks skipping mid song. I have a sonos beam with a sonos connect in another room. Whilst listening to the music via the connect my iPhone app suddenly says 'unable to connect to deezer' There is more to that message but it disappears so fast. I then hear the next track so I know I am connected. Plus it worked fine from November to mid January. Please assist. I have an amazon account and I will see if I get same issues.

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