Answered

Sonos - ALL songs skipping after about 50 seconds of play (both flow and playlists)

  • 29 January 2019
  • 87 replies
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87 replies

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HI @Mikefitz we have had some problems recently on Sonos, but it seems to be fixed. Can you try again now and let us know if you have the same problem as explained in this topic above?
Tracks played through my sonos speaker stop half way through and skip on to next track. Had the system for 4 months and has been fine up until now. Tried setting up sonos again and deezer app but still does it. There is no problem with my internet connection or wifi signal.
@Rudi - no further problems as of about 9 hours ago in Australia
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Hi there @jan.goormans.9

I've moved your comment here so that you're kept up-to-date with our progress!
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Hi there loyal and gorgeous people,

I've been informed that some amendments were made in hope to fix what you've been experiencing with Sonos. Could you all restart your systems and give me an update?

Thank you!
I am from the Netherlands and have the same problem, Deezer is not functioning properly since more than a week. My internet provider is online.nl. I hope you can figure this out soon because Deezer now is useless. I read it is fixed for some people, will try this later today when I am home.
Userlevel 1
I haven’t checked it yet but Sonos have just notified me that the “Deezer outage has been resolved”.
It is not related with the service provider, I have changed to Spotify and it works fine. So i ended up my subscription with Deezer and started with Spotity i moved my playlist from Deezer to Spotify. What nice change.

Have fun Deezer eng. fixing this problem.
Hi there @Djskinner @Cbee

Stay tuned here for updates! We're working on it.

Rudi, just to let you know that everything is working this morning. Start.ca internet in Canada around 10am Eastern Time. I'm not getting any skips, hopefully the Deezer devs have found a fix for this issue.

Appreciate the quick responses.
Hi there @Stephandrew22 @Johnklawrence2014

Please stay tuned to this topic for updates!

In the meantime, could you please tell me your internet operator?

I am with Rogers internet in Canada.
Hi there @Matty @Stephandrew22 @RussE @ZooropaMan @Damo1 @kfoisy @ThugBunny

As you can see from a previous post, it's not just our platform which is having issues with Sonos systems. Our developers are working on it since this was initially reported 🤞🏼it's very frustrating, I'm really sorry you're all experiencing this.

In order to help things out, could you please tell me which internet provider you use?
Also, if the songs are skipping, does it happen every time a specific track is chosen? Or is it random?

If you give me more information this can speedup the time it takes for our developers to find a solution ;)

We are with Rogers internet (Canada) and the first track seems to play fine with any flow/playlist but any song after starts to skip. Stephanie
I have been having the same problem over the last few days. I am with BT
Since a few days we have the following problem, every 30 seconds (about) a new song starts playing, not nice.
What could be the problem ??
Same problem here. Based in Australia.

Optus ISP.
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Looks like the similar issue with Tidal has been fixed as Sonos status now says it's operational again.
Come on Deezer, get this resolved please!!!
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Hi there @Djskinner @Cbee

Stay tuned here for updates! We're working on it.
Hi

I am experiencing the same issue, and I am with Sky as well.
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Hi there @RussE

Thanks for reporting back. It seems that a few of the UK users who are facing the issue are using Sky. And then we can see our friends from Canada having the same problem - so it's not just Europe as Sonos have initially reported.
I'm passing all this to our developers. If anyone comes across this topic, please let me know which internet provider you use.
Hi Rudi, my internet provider is sky. Problem is random. I can play a track and it can skip at any time during the track and I can restart the same track and it can skip st a different point or play right through. It is fairly frequent though. Not many tracks play without skipping.
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Hi there @Stephandrew22 @Johnklawrence2014

Please stay tuned to this topic for updates!

In the meantime, could you please tell me your internet operator?
Hey @jon.spinks

It might not be an ISP issue but this info could narrow it down - our developers have asked for it and the more info we get, the better we can act.

I'm currently using Start.ca if that helps? Amazon Music and Slacker radio play fine. It's just Deezer having issues right now for me.
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Hi @AndyC

Please see this topic - I've moved your post here so that you get updates. Which internet operator to you have?
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Hey @jon.spinks

It might not be an ISP issue but this info could narrow it down - our developers have asked for it and the more info we get, the better we can act.
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Hi there @Hugo.Perez

We're working on it for a while. Sorry to hear about your experience.
Which internet provider do you use?
+1 for this issue. It's not an ISP problem as I've just moved house and internet provider. Deezer is unusable with Sonos for me. I downgraded from the HiFi package as I initially thought it was a bandwidth issue. Anyway, I'll give it to the end of the week then switch provider.

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