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Sonos - ALL songs skipping after about 50 seconds of play (both flow and playlists)



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@woodroll

Thanks for sharing it!
For people having this problem with a decent sized Sonos system, the high bit rate provided by Deezer may be overloading the Sonos wireless signals. I had this problem. When I restricted playback to either a single set of speakers or only to wired speakers, the problem quickly went away.

With my system, there were several rooms running wirelessly (i.e. no wired connection)...In a couple of the rooms, I had access to wired connection, but never deemed them necessary (since I never had playback issues with other services). Once I wired them and reduced the total number of speakers running wirelessly, all was good!
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@Steveellis

Legend! Thanks for sharing, hopefully it can help more people 😉
Update. So my issue of skipping only seemed to occure when I requested Alexa to play the music in the dining room via my Sonos beam in the lounge. Called Sonos and they advised to go to my Alexa app. Go to the skills section. Disaasiate the deezer skill. Leave for 30 seconds or so. Then re learn the deezer skill. This, for some reason, seems to have solved my issue.
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Hi there @Steveellis

Thanks for the input and detailed info, I've passed this to our devs. We'll get back once I get an update.
So I have progressed with my music skipping issue. I have a Sonos Beam in my living room. I instruct Alexa to play music in the dining room where I have a Sonos connect and my old audio system. The music from Deezer begins. It is skipping regular. So, whilst in the dining room, I start the Sonos app on my iPhone. I then get the message appear on the app 'unable to play set fire to the rain the connection to cdnt proxy d.dzcdn.net was lost '. The music skips, next track begins and so it goes on with message appearing.
Now at this time I search on the app for Adele/or whatever and the interupt the playlist playing music selected on the phone . From then on the music does not skip. If you can assist as to why this is occurring I would be grateful. Incidentally my router is in an upstairs room and all wireless.
Many thanks. FYI I logged out and deleted Sonos app. Reinstalled the app. No difference whatsoever. I then used amazon service for the last two evenings without issue. For second evening I started on deezer and it skipped then went to amazon.
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sorry about that! Our developers are in touch with Sonos and hopefully it will be fixed soon! We will keep you guys updated!
Are you saying log out of Deezer. Delete the Sonos App off my mobile then reinstall the app. Sorry if Iā€™m a bit techno thick
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Hi there @jon.spinks @Steveellis

It's supposed to be resolved. Could you please try to log out and reinstall the Sonos app to the latest version?
Keep me posted!
Hi. I am a Virgin media customer. Last few days same issue as many others. Tracks skipping mid song. I have a sonos beam with a sonos connect in another room. Whilst listening to the music via the connect my iPhone app suddenly says 'unable to connect to deezer' There is more to that message but it disappears so fast. I then hear the next track so I know I am connected. Plus it worked fine from November to mid January. Please assist. I have an amazon account and I will see if I get same issues.
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Hey there @jon.spinks

Sad to hear that...
But thanks for the feedback! I'll pass it on to our devs.

If anyone else is experiencing the same, please keep me posted.
Hi there loyal and gorgeous people,

I've been informed that some amendments were made in hope to fix what you've been experiencing with Sonos. Could you all restart your systems and give me an update?

Thank you!

It's back again this morning Rudi. I had a couple of days with no issues but it's come back, just less frequently. Once every 3-4 songs now.
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Hi there @Mikefitz @dfarrington

Sorry to hear that.
Perhaps you should try switching off both the device and the router for around 3 minutes and then try again! Let me know if it works 😉
Happens on every track. My internet provider is Plusnet.

Hi there @Matty @Stephandrew22 @RussE @ZooropaMan @Damo1 @kfoisy @ThugBunny


As you can see from a previous post, it's not just our platform which is having issues with Sonos systems. Our developers are working on it since this was initially reported 🤞🏼it's very frustrating, I'm really sorry you're all experiencing this.

In order to help things out, could you please tell me which internet provider you use?
Also, if the songs are skipping, does it happen every time a specific track is chosen? Or is it random?

If you give me more information this can speedup the time it takes for our developers to find a solution ;)
We are with Rogers internet (Canada) and the first track seems to play fine with any flow/playlist but any song after starts to skip. Stephanie
Restarted system. Still skipping tracks!!! Problem not fixed. šŸ˜•
Hi there loyal and gorgeous people,

I've been informed that some amendments were made in hope to fix what you've been experiencing with Sonos. Could you all restart your systems and give me an update?

Thank you!
Still have the problem not fixed. Getting very frustrated now!
HI @Mikefitz we have had some problems recently on Sonos, but it seems to be fixed. Can you try again now and let us know if you have the same problem as explained in this topic above?
I am trying out free versions of Deezer, Spotify and Tidal (can just see songs; have not done 30 day free trail yet). Spotify is fine; but after 30 seconds Deezer song stops and skips to next track. I am using MusicCast on iPhone7 connected to Yamaha R-N303D wifi radio/receiver/amplifier. I was working ok maybe a week ago, not now. I have a 11MB/s download speed on NBN broadband.
HI @Mikefitz we have had some problems recently on Sonos, but it seems to be fixed. Can you try again now and let us know if you have the same problem as explained in this topic above?
This is still happening for me. Listening to Deezer via my Sonos and the songs just end before they should and the next one starts. Same thing over and over again. Very disappointing.
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HI @Mikefitz we have had some problems recently on Sonos, but it seems to be fixed. Can you try again now and let us know if you have the same problem as explained in this topic above?
Tracks played through my sonos speaker stop half way through and skip on to next track. Had the system for 4 months and has been fine up until now. Tried setting up sonos again and deezer app but still does it. There is no problem with my internet connection or wifi signal.

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