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Sonos - ALL songs skipping after about 50 seconds of play (both flow and playlists)



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Same problem here. Sonos One with Alexa. Some songs play through, others play to some point and then jump to next song. Wasted hours troubleshooting network before finding this list forum of other people with same problem. Wish Deezer could have alerted me to a potential problem and saved me all the wasted time. Love Deezer but not for long if this doesn’t get sorted out soon.

Is this the problem you are all having? It’s extremely frustrating!
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Is this the problem you are all having? It’s extremely frustrating!

Yes that’s it.
Yep that’s the same issue I have. Thought it was fixed as appeared to be ok last night but worse than ever today. Happens on nearly every track in the playlist.

very frustrating, other systems working ok with Sonos just Deezer. If it was not for the fact I would need to recreate all my large playlists I would consider changing. May have to if not fixed soon as pointless at the moment
Hi,
I am in Canada and for the last 2 days experiencing issues with Deezer and Sonos together. They won't play a song fully through. I have tried our other music apps on Sonos and they are working fine. I have reset our modem, uninstalled the deezer app from our phones, created new password with our deezer account but nothing seems to be working. Is anyone else having issues? We are in Canada.
thank you, Stephanie
I love Deezer, but lately I’ve been playing music on my Sonos speakers, and every single song cuts out 10-20 seconds early before the end of the song. Then the next song in the playlist comes on and will do the exact same thing.

Has anyone else seen this? It is very annoying and I can’t use Deezer on Sonos until it is fixed.

Thoughts?

Have the same problem. We are in Canada. Did you get this resolved?
Skipping mid track or even after a few seconds. Please resolve quickly as seriously conside Spotify as service has dipped with Deezer.
For about a week now song have started randomly skipping when using deezer to play through my sonos system. The error is along the lines of a connection failure to Deezer. I was hoping it would go away by itself but it is persisting and very annoying to have songs randomly stop half way through. Any ideas on how to fix this?

  • nothing has changed in terms of the deezer, sonos or wifi setup in my house. This hasn’t started occurring due to any change on my end as far as I’m aware. Prior to this issue the setup was flawless.
  • this never happens with amazon music which rules out it being sonos or WiFi issue, all points to deezer being the problem.
  • the sonos system was due an update so about 3 days after the skipping started i updated to the latest version which made no difference to the skipping.
  • happens whether i control from PC or phones (two different iOS devices tested)
Same happening here with SONOS playing using the Deezer app very frustrating listening , song cuts out after 40/ 50 seconds .
hope Deezer are on with sorting this Bug in the system 😫 Lost connection
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Hi there @Matty @Stephandrew22 @RussE @ZooropaMan @Damo1 @kfoisy @ThugBunny

As you can see from a previous post, it's not just our platform which is having issues with Sonos systems. Our developers are working on it since this was initially reported 🤞🏼it's very frustrating, I'm really sorry you're all experiencing this.

In order to help things out, could you please tell me which internet provider you use?
Also, if the songs are skipping, does it happen every time a specific track is chosen? Or is it random?

If you give me more information this can speedup the time it takes for our developers to find a solution 😉
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Hi there @Matty @Stephandrew22 @RussE @ZooropaMan @Damo1 @kfoisy @ThugBunny

As you can see from a previous post, it's not just our platform which is having issues with Sonos systems. Our developers are working on it since this was initially reported 🤞🏼it's very frustrating, I'm really sorry you're all experiencing this.

In order to help things out, could you please tell me which internet provider you use?
Also, if the songs are skipping, does it happen every time a specific track is chosen? Or is it random?

If you give me more information this can speedup the time it takes for our developers to find a solution ;)

My ISP = Sky
Skips virtually every track, regardless of album, playlist, etc. Deezer is unusable!
yep. exactly the same problem here. Deezer skips songs half way through on sonos speakers. the speakers are only a month old. worked fine until a week ago. all other apps work fine so it's clearly a Deezer issue. tried rebooting everything. like others on here...if it's not sorted in the next week I'm off to Spotify/amazon...

we're with sky

sonos says its a deezer issue so maybe contact them?!

https://status.sonos.com
+1 for this issue. It's not an ISP problem as I've just moved house and internet provider. Deezer is unusable with Sonos for me. I downgraded from the HiFi package as I initially thought it was a bandwidth issue. Anyway, I'll give it to the end of the week then switch provider.
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Hi there @Hugo.Perez

We're working on it for a while. Sorry to hear about your experience.
Which internet provider do you use?
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Hey @jon.spinks

It might not be an ISP issue but this info could narrow it down - our developers have asked for it and the more info we get, the better we can act.
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Hi @AndyC

Please see this topic - I've moved your post here so that you get updates. Which internet operator to you have?
Hey @jon.spinks

It might not be an ISP issue but this info could narrow it down - our developers have asked for it and the more info we get, the better we can act.

I'm currently using Start.ca if that helps? Amazon Music and Slacker radio play fine. It's just Deezer having issues right now for me.
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Hi there @Stephandrew22 @Johnklawrence2014

Please stay tuned to this topic for updates!

In the meantime, could you please tell me your internet operator?
Hi Rudi, my internet provider is sky. Problem is random. I can play a track and it can skip at any time during the track and I can restart the same track and it can skip st a different point or play right through. It is fairly frequent though. Not many tracks play without skipping.
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Hi there @RussE

Thanks for reporting back. It seems that a few of the UK users who are facing the issue are using Sky. And then we can see our friends from Canada having the same problem - so it's not just Europe as Sonos have initially reported.
I'm passing all this to our developers. If anyone comes across this topic, please let me know which internet provider you use.
Hi

I am experiencing the same issue, and I am with Sky as well.
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Hi there @Djskinner @Cbee

Stay tuned here for updates! We're working on it.
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Looks like the similar issue with Tidal has been fixed as Sonos status now says it's operational again.
Come on Deezer, get this resolved please!!!
Same problem here. Based in Australia.

Optus ISP.
Since a few days we have the following problem, every 30 seconds (about) a new song starts playing, not nice.
What could be the problem ??

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