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Sonos - ALL songs skipping after about 50 seconds of play (both flow and playlists)

  • 29 January 2019
  • 87 replies
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Userlevel 1
My sonos speakers have been working flawlessly with deezer up until this week or so. Now i have every song skipping after about a minute or so of play, regardless of it being flow or from a playlist. Sonos app just says "lost connection to deezer"
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Best answer by Steveellis 24 February 2019, 09:17

Update. So my issue of skipping only seemed to occure when I requested Alexa to play the music in the dining room via my Sonos beam in the lounge. Called Sonos and they advised to go to my Alexa app. Go to the skills section. Disaasiate the deezer skill. Leave for 30 seconds or so. Then re learn the deezer skill. This, for some reason, seems to have solved my issue.
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87 replies

Very similar for me. Tried to find a solution (basically reset router box/check for updates) and it's still happening. Not all songs mind you, and of those that it does could be at any point within the song.
Ive tried playing it through an iPad and my phone - Huawei.
I have got the exacte same issue since a couple of days. Problems occur on every device, Iphone, Mac and iPad. Other music services work just fine.
I have the same problem, not just through Sonos, also Google home. Happens whether I use phone or tablet. Sometimes the song gets half way through sometimes only 10 seconds. I had the same problem briefly a few weeks ago but it sorted itself out after a few hours. This time I haven't been able to use Deezer for last 2 days. Very annoying.
I use a samsung a6+. Nobody on my account is using my profile. Thuis probleem starten last week. Using the sonos alsof.
I love Deezer, but lately I’ve been playing music on my Sonos speakers, and every single song cuts out 10-20 seconds early before the end of the song. Then the next song in the playlist comes on and will do the exact same thing.

Has anyone else seen this? It is very annoying and I can’t use Deezer on Sonos until it is fixed.

Thoughts?
This had just started happening to me in the last couple of weeks. It only happens with Deezer (I have the premium service). I have tried from Apple Music and it is fine. I tested it multiple times, every Deezer song cuts off early and all the Apple Music play through. On flow or using Deezer through the Sonos queue.
I like the features of Deezer which are better then Apple Music but this is really annoying and if I can't find a solution I will have to switch services.
Any help would be great.
Userlevel 1
I have the same problem which started 2 or 3 days ago. Songs skipping on all Sonos devices. Unusable service which is very frustrating.
Userlevel 7
Badge +5
Hi there @Debl@Toonius@MattS@Bertram.Nicolas

Before we're able to establish what is causing the issue, please try the following:

Making sure Sonos recognises your Deezer subscription

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access

Let me know how it goes 😉
Userlevel 1
Hi there @Debl@Toonius@MattS@Bertram.Nicolas


Before we're able to establish what is causing the issue, please try the following:

Making sure Sonos recognises your Deezer subscription

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access
Let me know how it goes ;)

I’ve just tried this - didn’t help! Same issue persists. Very frustrating.
I play my Deezer through Sonos and keeps skipping to next song as it says loosing connection and is very frustrating
Userlevel 1
Hi there @Debl@Toonius@MattS@Bertram.Nicolas


Before we're able to establish what is causing the issue, please try the following:

Making sure Sonos recognises your Deezer subscription

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access
Let me know how it goes ;)


Just did it. Used the windows app to change password, opened my phone app to see if it would register that it needed a new password (which it did).
Had my sonos speekers off for at least 4 full minutes before i turned them on again, and then i went in the sonos app, removed the Deezer account completely and added it from scratch.
Put on a playlist that i know for a fact has worked prior to this issue, and that has been skipping almost 100% of the songs.
Song 1 played through.
2 skipped.
3 played through.
4 skipped (barely 20 seconds in to the song).
5 almost made it through, but skipped about 1 minute before the end.
6 played.

Whilst it is slightly better, we are still talking pretty danm abbysmal for something i'm paying for and there is a clear competitor 😕
Got exactly the same problem, it is so frustrating. Was not sure it was a Sonos or Deezer issue but sounds like it is Deezer
As I mentioned in my previous post the problem does not occur solely with Sonos so there is no issue with Sonos recognising my Deezer subscription. Also if this was the problem it wouldn't play any of the track. I have successfully used Sonos with Deezer for the past 3 years up until now. The problem needs to be addressed looking at Deezer as at the moment the service is unuseable.
Userlevel 7
Badge +5
Hi there @Debl@RussE@Bertram.Nicolas@Inkedmtattoo@ZooropaMan@MattS@Brian1963

Thanks for some of you who tried the troubleshooting. You're right, it seems that there's an issue but our developers are already working hard on it. I'm also raising more awareness by reporting all users commenting here to show the impact this has had on all of you. We also need to establish if there's anything going on with Sonos.

So that everyone can help out, could you let me know:

  • Does this happen with any other device/web?
  • What is your internet provider?

For Google Home users I've been told that we deployed a fix for a similar issue yesterday. Keep all apps up-to-date guys and also keep me in the loop 🤓
Userlevel 1
I received this response from Sonos.

"Unfortunately we are currently experiencing an Outage with Deezer, leading to the issues you have described."

Also, check this...
status.sonos.com
Hi there @Debl@Toonius@MattS@Bertram.Nicolas


Before we're able to establish what is causing the issue, please try the following:

Making sure Sonos recognises your Deezer subscription

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access
Let me know how it goes
Hi there @Debl@Toonius@MattS@Bertram.Nicolas


Before we're able to establish what is causing the issue, please try the following:

Making sure Sonos recognises your Deezer subscription

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access
Let me know how it goes ;)
Hi there @Debl@Toonius@MattS@Bertram.Nicolas


Before we're able to establish what is causing the issue, please try the following:

Making sure Sonos recognises your Deezer subscription

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access
Let me know how it goes ;)

It didnt Dirk.
Same problem.
Userlevel 1

Userlevel 1

Is there a problem with Sonos and IOS ? Deezer keeps disconnecting and jumping tracks ?
I having problems to use Deezer on Sonos app the music keeps spkiping maybe is something wrong between Sonos and Dezeer app on my iphone this started since the last update deezer did. I have tried on three different devices and the problem continues. Please help on this or i will forced to move to another streaming app
Same problem as above.
No full songs playing on Sonos via Deezer.
All other services on Sonos working fine.
Thus, must be Deezer.
How long do you think it's going to be out?
I need my music! 😳
Userlevel 1
Unfortunately, poor communication and lack of updates means it may be time to switch to a competitor. No point paying for a service I’m not getting ☹️
Exactly same issue for me. Won’t play a full song through Deezer. Really really frustrating. Hope this gets sorted soon

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