Answered

Samsung Multiroom App Feedback: login and other issues


Userlevel 1
Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers
icon

Best answer by Gazturner 19 May 2020, 14:10

View original

230 replies

Userlevel 1

Hi all,

Latest here, heard nothing back from Samsung..... 

The app seems to work flawlessly, until I try to play anything. 

Logs in OK, can access play list, favourites, albums, everything. Then when I push the button to play, after whirling around for a bit, it tells me I have no Internet connection. 

BTW, 

I appreciate that the man from deezer lays the blame entirely with Samsung, but I get no feeling that deezer is pushing Samsung to resolve this on our behalfs. After all we are paying deezer!

 

Cheers all

Thank you very much Gazturner and Raun for all your efforts and for keeping us updated on the latest news! I guess there will be many other readers who do not (actively) post here but very much appreciate your actions.

I have experienced the same flaw in the multiroom app since a few weeks. Since then I have read all the postings here, and this latest news is not very hopeful, unfortunately. (In my case, my Deezer subscription is a fixed component of my 2-year t-mobile subscription which expires in September 2021, so untill then I will pay the monthly Deezer subscription fee. A wise lesson for me: I better should have payed a somewhat higher subscription fee for a flexible subscription that allows for cancelling whenever you want.)

Luckily for me, my 20 year old son who lives on its own helped me out by adding me to his spotify family subscription :-)

I then observed that the spotify app connects with my Samsung R3 speakers in a fundamentally different way than the multiroom app does for Deezer. Instead of loggin in to spotify from within the multiroom app (as is the case for Deezer) it redirects you to the spotify app, and the spotify app then connects with the Samsung devices (which have been identified in the multiroom app) via wifi. I am not a developer, but imho this seems to be the key to the solution and it is the Deezer development team which should take care of it.

@Rudi : can you please take this suggestion to the Deezer development team? Just ask them if they can learn from the way the spotify app connects with the Samsung multiroom devices,  thus offering a way to eliminate the dependecy on Samsung multiroom's  log in procedure. Thanks in advance!

 

 

 

Userlevel 1

So, I’ve just recently encountered the ID login error, now coming up without fail, making it impossible to use on my Samsung K950 soundbar. This is a bummer of note, as I used to use it to play FLAC’s from Deezer. I can still use bluetooth, but the quality is absolutely abysmal.

I’ve gone through all the loops of uninstalling, re-installing, rebooting & resetting all devices involved, as well as the password itself to no avail.

I did some more digging, and it turns out the Multiroom app doesn’t connect to Deezer (or any of the other integrations) itself. Instead, it simply sends instructions to the soundbar, which is meant to connect to Deezer. Thus, all the connection logic sits on the soundbar (which actually runs an Express HTTP server), and not in the app.

I used some packet capturing to inspect the flow of request/responses between the app and soundbar while trying to login to Deezer, and noticed that the error message that we get (incorrect ID/password) is probably not correct.

The response that the soundbar sends back to the app when I get the error is the following:

 <?xml version="1.0" encoding="UTF-8"?><CPM><method>SignInStatus</method><version>0.1</version><speakerip>192.168.0.104</speakerip><user_identifier>public</user_identifier><response result="ng">
<cpname>Deezer</cpname>
<timestamp>2020-05-07T22:33:43Z</timestamp>
<errmessage>No connection to Internet, please check it.</errmessage>
<errcode>71</errcode>
<category isroot="1"></category>
<category_localized></category_localized>
<root>Playlist Picks</root>
<root_index>2</root_index>
<root_localized>Playlist Picks</root_localized>
</response>

As you can see, the actual error message is “No connection to Internet, please check it.”, so it doesn’t seem like it even got as far as submitting the login credentials to Deezer.

What is odd, is that the soundbar definitely does have internet connectivity, as it can stream from TuneIn perfectly. Maybe that error message is also bugged.

I was going to say that this could hint towards a Deezer problem (maybe the authentication hostname was changed, or something to do with SSL certs).

But then I tried Tidal and also got the same error on the surface. The underlying response was a bit different though:

 <?xml version="1.0" encoding="UTF-8"?><CPM><method>SignInStatus</method><version>0.1</version><speakerip>192.168.0.104</speakerip><user_identifier>public</user_identifier><response result="ng">
<errmessage></errmessage>
<errcode>50</errcode>
<cpname>Tidal HiFi</cpname>
<category isroot="1"></category>
<root>New</root>
</response>

Since both Tidal and Deezer attempts result in the same surface level error, I think we can at least assume that the “ID or password is incorrect” message is some kind of generic catch all error message, and not necessarily a reflection of the validity of the provided login credentials.

All in all, this doesn’t solve the problem, but it does indicate that if the issue is on Samsung’s side, it isn’t in the Multiroom app, but rather in the speaker firmware itself.

If it is really a connectivity issue, that could explain why the error is sporadic for some people. It could potentially be some service that doesn’t always start up properly which is needed to facilitate communication Deezer.

For Deezer people, can you provide the authentication endpoint that the Samsung firmware is meant to hit?


This is probably the most helpful post here. Anyone from Deezer got into this? And since you cooperated with Samsung when they sold there multiroom speakers it is not only Samsung's problem. Please try to solve that problem, I cannot use Deezer anymore with any of my multiroom speakers at the moment.

Userlevel 1

Hi Deezer


I’ve been having this issue for the last 10 days.

 

I just simply can’t login In to my Deezer account via the Samsung MultiRoom app on iOS

 

i’ve tried everything. Changing passwords, uninstalling apps and reinstalling them.

 

I  will give Deezer until 18:00GMT on the 12th of May 2020 to rectify this and by reading the history of the comments on here (a problem they have been fully aware of for some time) 


It’s a disgrace that this issue hasn’t been resolved.

 

Please get it sorted as I will cancel my subscription at the end of the day today.

Well I am true to my word - subscription to Deezer cancelled and Samsung speaker will be going up for sale. 

Userlevel 1

This is the reply I got from Deezer 

So it appeares thay my service provider in South Africa is responsible for all the Deezer problems around the world! 

Userlevel 3
Badge

There must be something terrible wrong, regarding the support of Deezer in the Samsung Multiroom app…

Rudi has stopped to update us anymore. Which I think is logic. - There isn’t anything to update us about….

My “conspiracy” theory is now, that Deezer and Samsung in cooperation shuts down the support of Deezer in Multiroom as the app is out of date and Samsung now use a newer and better app to there audio products.

It is very strange that Samsung don’t say anything about these issues about the Deezer support to their customers and Deezer reacts like they try to dragging the time….. It went well with the playlist issues (over 2 years) and now we are in a much worse situation. - Deezer simply not working anymore in the Multiroom app…. And more strangely there is “only” support for Deezer in Samsung new Smartthings app. - Which means that no Spotify, no Tidal or youtube etc is supported in the Samsungs new Smartthings app “only Deezer” and it works without any problems…. For sure Samsung would not let Deezer down, when their new audio platform “Smarthings” only can handle Deezer as music provider!?

I think we as a Multiroom user in the end need a lawyer….

Thank you Helgiftw for trying.. :-) 

 

I think the problem is that deezer has changed the way it logs on to the server and the solution is to update samsung or return the way it logs on to deezer. samsung has decided to fix the problem itself. we are waiting for the update.

Userlevel 2

Thanks for sharing with us @Gazturner this is something I've been trying to explain to you all, glad it's going to be solved :wink:

Sorry to say. - But Rudi you are the community manager and this means that it should not be Gazturner, there should provide all of us frustraded Deezer customers with this kind of informations. - It should have been you!?

And still, lets wait and see. We must not have to high hopes. We must not forget that the playlist issue is still not fixed in over 2 years by now and you should have provided Samsung with the frustration of all the Deezer customers there isn’t could use Deezer playlist in the Multiroom app. And still it isn’t work.


totally agree with you. it is ways too early to call that “good news”. Based on the experience with thr playlist bug, I really doubt this will ever get fixed again.

Userlevel 2

same issue here. I cancellee premium today. I am. not going to buy premium until this is fixed. 

Userlevel 1

Hi Deezer


I’ve been having this issue for the last 10 days.

 

I just simply can’t login In to my Deezer account via the Samsung MultiRoom app on iOS

 

i’ve tried everything. Changing passwords, uninstalling apps and reinstalling them.

 

I  will give Deezer until 18:00GMT on the 12th of May 2020 to rectify this and by reading the history of the comments on here (a problem they have been fully aware of for some time) 


It’s a disgrace that this issue hasn’t been resolved.

 

Please get it sorted as I will cancel my subscription at the end of the day today.

Userlevel 2

Hi Deezer


I’ve been having this issue for the last 10 days.

 

I just simply can’t login In to my Deezer account via the Samsung MultiRoom app on iOS

 

i’ve tried everything. Changing passwords, uninstalling apps and reinstalling them.

 

I  will give Deezer until 18:00GMT on the 12th of May 2020 to rectify this and by reading the history of the comments on here (a problem they have been fully aware of for some time) 


It’s a disgrace that this issue hasn’t been resolved.

 

Please get it sorted as I will cancel my subscription at the end of the day today.

 

 

I will join you, i have the same problems, kinda stupid that premium members have to beg to solve this, i also made a big post but no answer yet 

https://en.deezercommunity.com/other-devices-49/troubles-with-samsung-multi-room-app-64333

Userlevel 3
Badge

Rudi….

Please be honest and tell us which way we should go, to get rid of these frustrations…

Do Samsung collaborate with you, to make Deezer to work within the Multiroom app or sits Deezer standby until Samsung contact you for a solution?

Please give us some straight answers. That we as you and Samsung customers deserve….

Userlevel 2

Hi all…

Please understand that Samsung wins when we go to Spotify or something else instead…

If we want to get something out of this buggi Multiroom Software, we must stick together…. We are NOTHING in the big picture, if we stand alone…

This app have not been working as it should in over 2 years now…. And have Samsung give a shit for that matter??

 

Yes but the problem is not only with samsung multiroom because spotify does work fine, its a problem between samsung and deezer

 

Userlevel 1
Badge

I have been experiencing the same login issues with the multiroom system as everyone else. Done the re-install, change passwords etc, same as everyone else.

The Multiroom speakers them selves log into the streaming services not the multiroom app. 

It must be noted that the app hasn’t changed version since Feb 2020, the speakers firmware version hasn’t changed for some time.

This means that Deezer must have changed the login API for some reason ?,  and now expect all vendors to update their apps / devices. I’m sure Deezer has a good reason for changing the login API ??. I would have hoped that Deezer would check with Vendors for compatibility before doing such things, but apparently not.

Anyhow no matter who’s to blame, here’s where I stand. I originally went with Deezer because of a Samsung promotion when I brought the speakers (I had never heard of Deezer before), so Samsung got Deezer the business. I now have £2000 worth of speakers sat round collecting dust at the moment.

I tested the multiroom system with the Spotify trial and it all works fine. I’ve been with Deezer on the family plan for around 3 years now, but if the system is not fixed within the next 2 weeks I will be cancelling Deezer and switching to spotify (same price). As there seems to be a blame game doing the rounds I suggest everyone else experiencing the problem does the same.

@Helgiftw. - If it’s possible for you. Could you please try to install 4132?

Older versions crashes right after startup. So with current version of Android it is impossible to check older versions, for sake (

Waiting for info from Deezer/Samsung...

I have successfully installed an older version 3.2.19 with the blue icon released in 2016!!!...and same issue with Deezer. Now i'm really  thinking that something change on Deezer side. Or the last possibility is in the speaker firmware but i don't how to downgrade to an older version. And i think the firmware on my M7 speaker didn't change for long time.

 

 

 

Userlevel 7
Badge +7

Hi @maxelia, Samsung development teams are currently working on a fix.  are now aware of this issue and they are working to fix it soon. We'll keep you informed for any update.

Hi all,

I encountered the same prblem last week. Previous 2 years with multiroom app used for my 4 wam7501 with deezer no problem. Since last week I encountered the same problem. Phoned Samsung hotline but they are absolute incompetent as they double checked my complain and stated 5 times that my deezer account would not exist (well I use my professional deezer account every day for my workout with the deezer app).

This incompetence drives me into madness....

Userlevel 1
Hey @Rudi Sonos Deezer,
Basic password, all letters. Changed to all numbers and still didn't work.
I should say it used to work for a couple of months - I logged out and then since can't log back in. Remove app, reinstall, etc all no change.
Cheers
Michael
Userlevel 3
Badge

Hi…

I have also the problem, there is described in this treat…..

The reason that I go for a Deezer Hifi account in january 2020, was because Samsung new soundbars did not use the iroom app anymore. The new soundbars should now use the smartthings app, and this app can only use 2 providers TuneIn and Deezer……. I have 2 new soundbars from Samsung, but I have 10 of the old Multiroom soundbars. So I am a very frustrated man by now…. It cannot be right that I and others can use many many money on these soundsystems and have so much trouble to use them…. In over a year we can’t use our own playlist in the Multiroom app and now we can’t logon on to Deezer, which is SUPER important for me and we also pay for to have integrated in our Multiroom app

I can confirm Irond13 there says that TuneIn works flawlessly in the Multiroom app

I suggest that we all get together in some kind of lawsuit against Samsung….. We should not accept all these frustration we have with this Multiroom shit!… Sorry for the language...

Userlevel 3
Badge

Thanks for sharing with us @Gazturner this is something I've been trying to explain to you all, glad it's going to be solved :wink:

Sorry to say. - But Rudi you are the community manager and this means that it should not be Gazturner, there should provide all of us frustraded Deezer customers with this kind of informations. - It should have been you!?

And still, lets wait and see. We must not have to high hopes. We must not forget that the playlist issue is still not fixed in over 2 years by now and you should have provided Samsung with the frustration of all the Deezer customers there isn’t could use Deezer playlist in the Multiroom app. And still it isn’t work.

Userlevel 2

I'm the same mate end of day that's me off spotify will be joined

Userlevel 1

Same issue here. Problem occurred when  I changed from Samsung J7 (android 9) to Samsung A71 (android 10). No problem over last 4 years but the multiroom system is now useless with Deezer but still works great with Tunein. Tried all the standard recommendations - reinstalling, restarting, etc - from Deezer but nothing works. I am sure this is fixable, it just needs some motivation from Deezer and Samsung which is glaringly missing. Looks like the only option for me is to try Spotify.

Userlevel 2

That's me unsubscribe from deezer which is a shame as I loved it but not paying for something I'm not getting and no solution looks imminent.

Userlevel 3
Badge

Can't log into deezer, but only from today, on Samsung multiroom app. Seems to be the same problem but just started this morning (13.5.20). Any news as to resolving this issue. Over to you Deezer.

Ps. Tunein on Samsung work fine, just sayin. 

 

Tunein working fine on my devices too.

Userlevel 3
Badge

Hi all,

Latest here, heard nothing back from Samsung..... 

The app seems to work flawlessly, until I try to play anything. 

Logs in OK, can access play list, favourites, albums, everything. Then when I push the button to play, after whirling around for a bit, it tells me I have no Internet connection. 

BTW, 

I appreciate that the man from deezer lays the blame entirely with Samsung, but I get no feeling that deezer is pushing Samsung to resolve this on our behalfs. After all we are paying deezer!

 

Cheers all

I’m really sorry to hear this Gazturner…. No answer here either….

I wonder how high Deezer and Samsung laugh at us…. Like the playlist issue, - this will most likely ends up with another “never ending story”…
 

The only solution I can come up with. Is that we stick together and find a way to force Samsung to help us out….. Deezer have proven that they are incompetent and to no use at all….

I would not tell anyone what they should do in this case. But please understand that we never have a chance if we not stick together and we will never being taken seriously by Samsung as a single user..

And yes, we can all take the easy way and switch to another music stream provider, But after my opinion it’s only a matter of time, before the others providers been shut off also and the entire Multiroom app being shut down..

Please have in mind what I say earlier….. The only music stream provider there is in Samsung new speaker is “DEEZER”…. There are no Spotify, no Tidal and no Youtube etc….. Only Deezer!!!…. That smells far away….

 

Reply