Question

Samsung Multiroom App - Error for new playlists


I created a new playlist at Deezer. Trying to open the playlist in Samsung Multiroom App the error "Deezer: internal server error" is shown. Old playlists can be opened but only when I do not open the new (bad) playlist before. After I already got the error ("Deezer: internal server error") and try to open a old playlist the error "Selected item is out of range" is show. Closing the app and start again old playlist can be opened. The new playlist can´t.

What I already did:
  • Sing out and in for Deezer in the Samsung Multiroom app
  • Uninstalling and installing again den Samsung Multiroom App.
BTW: Opening the new playlists directly in the Deezer App is working. Problem exists only in the Samsung Multiroom App.

167 replies

Userlevel 7
Badge +6
Hi @landy66 , please try this procedures below on the exaclity order:

  • log out from all your devices and close the app (also in the background)
  • delete Deezer and multiroom from your phone
  • turn off your Sound system
  • turn back on
  • install Deezer and multiroom again
  • login
Let me know if it helps! 😉
Hi Rafael, thx for your quick answere. Actually it didn´t helped because now I can`t login to Multiroom App anymore. It says my ID or my password should be wrong. But I´m 100% sure I entered my password correct.
Userlevel 7
Badge +7
Hi Rafael, thx for your quick answere. Actually it didn´t helped because now I can`t login to Multiroom App anymore. It says my ID or my password should be wrong. But I´m 100% sure I entered my password correct.

Hi there, that's really strange. Would you mind reseting your password and try again with the new one?
I've got exactly the same problem. I have some "good" playlists that work fine and some "bad" ones that I can't get to work in the Samsung Multiroom app. If I try to play any of the bad playlists I get the "Deezer: Internal server error" and (after that) I get the "Selected item is out of range." error when attempting to play any playlist (even a good one) until I reboot the phone/tablet I'm using. All playlists work fine in the Deezer app.
PS I've tried the procedures suggested by @Rafael., but am still having the same problem. The bad playlists seem to be the ones I've created more recently (and all the new ones I've just created for testing purposes).

@landy66 - Have you had any luck getting your new playlists to work?
Userlevel 5
Badge +4
hmm which devices are you both using @landy66 @Lushrfc ? Which Android/Deezer version is installed?
Can one of you also send a screenshot of the error message that you're getting?
Devices:
OnePlus 5 running Android 8.1.0 with Samsung Wireless Audio Multiroom v4133
Samsung Galaxy S8+ running Android 8.0.0 with Samsung Wireless Audio Multiroom v4133
Samsung Galaxy Tab S2 running Android 7.0 with Samsung Wireless Audio-Multiroom (tab) v4133

All are running Deezer 5.4.21.97

There isn't a problem playing any of the playlists in the Deezer app on any of the devices - the problem is with playing certain (newer) playlists in the Samsung Wireless Audio Multiroom app.

Error messages:



Userlevel 7
Badge +7
@Lushrfc Strange.. And the list that don't play, were those created in the multitoom app or in the Deezer app directly?
In my case they are created in Deezer app. Actually I don´t know how to create playlists in multroom app.
@Anja Since I did every which @Rafael. described I even can´t login to deezer via multiroom app.
Userlevel 7
Badge +7
@landy66 And have you also reseted your password for your account? What's the exact error message now?
@Anja Here the error message shown in multiroom app (translation from german to english): "ID or password wrong. Check them and try it again."
Userlevel 7
Badge +7
@Anja Here the error message shown in multiroom app (translation from german to english): "ID or password wrong. Check them and try it again."

Just privately messages you the details of a test account. Please try to log in with those details. Does that work?
@Anja They were all created in the Deezer app or logged into the Deezer website in a browser. I also don't know how to create a new playlist in the Samsung app. I can add songs to existing playlists in there (but if I try to add them to one of the newer playlists, it gives me the Internal Server Error).
Userlevel 7
Badge +7
@Anja They were all created in the Deezer app or logged into the Deezer website in a browser. I also don't know how to create a new playlist in the Samsung app. I can add songs to existing playlists in there (but if I try to add them to one of the newer playlists, it gives me the Internal Server Error).

Hi there, thanks a lot for the feedback. Our devs are looking into it right now as we had other users complaining about this. I'm in touch with them and will keep you posted about any news!
@Anja, please advise if you have any news? This issue is quite frustrating and I'd love to be able to fully use Deezer on my speaker again. I primarily listen from playlists and without them the experience less than satisfying. Thanks in advance!
Userlevel 7
Badge +7
@Anja, please advise if you have any news? This issue is quite frustrating and I'd love to be able to fully use Deezer on my speaker again. I primarily listen from playlists and without them the experience less than satisfying. Thanks in advance!
Hi there, I don't have an update just yet, but our team is looking into it. I'll poke them to see if there's any progress.
Thanks a lot for your patience!
Hi, I have the exact same problem as above, 15 days to fix this is a joke. Deezer is pointless and useless if I can not play my playlist and that means I am paying good money for nothing (how about compensation for your faulty product?). Deliver a solution by the weekend or I will go to another service that works!
Userlevel 5
Badge +4
@RazaMataza some things need a certain time to fix, sorry about that. Apologies for all the inconveniences caused, we're doing our best! 🤞🏼
Hi all, I am experiencing the same problem that landy66 wrote about: I can not log in to Deezer from within the Samsung wireless audio multiroom app anymore. See screenshot (in Dutch). The issue came up a week ago.
However I am 100% sure that I have the correct password because I am able to directly log in to the Deezer app. So the problem seems to be with Samsung.
I sent two e-mails to the samsung service center but untill now I have not received a reply.

Userlevel 7
Badge +7
Hi all, I am experiencing the same problem that landy66 wrote about: I can not log in to Deezer from within the Samsung wireless audio multiroom app anymore. See screenshot (in Dutch). The issue came up a week ago.
However I am 100% sure that I have the correct password because I am able to directly log in to the Deezer app. So the problem seems to be with Samsung.
I sent two e-mails to the samsung service center but untill now I have not received a reply.


Hi there 🙂 I had a private conversation with landy66 and we found out, that the password was the issue. Please change your password and enter a new one with at least one capital letter, one number and only one special character.
Does that work?
Hi Anja, Thanks for your reply!
This evening I opened the Samsung wireless audio multiroom and.........Deezer worked as if no problem had ever occured! I have not changed my password (it already complied with the capital, numbet and character requirements). Appearently Samsung must have fixed the bug.
Userlevel 5
Badge +4
@T-Mobile_Klant Gaston coooool! Sounds great! Thanks for sharing this with us here!

Anyone else experiencing improvements now?
@Shannon, I'm still unable to play my playlists on any Multiroom Speakers due to the error mentioned initially. It is becoming increasingly frustrating as the issue does not seem to be addressed by Deezer in any way. It will ultimately leave me with no choice but to switch to Spotify so I can use my Multiroom setup.
Userlevel 7
Badge +7
@Shannon, I'm still unable to play my playlists on any Multiroom Speakers due to the error mentioned initially. It is becoming increasingly frustrating as the issue does not seem to be addressed by Deezer in any way. It will ultimately leave me with no choice but to switch to Spotify so I can use my Multiroom setup.

Hi there 🙂 Yes, we are still on it 🙂 And we won't close this topic until that issue is fixed. We'll keep you posted 🙂

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