RAM usage

  • 4 September 2019
  • 10 replies
  • 206 views

Why does the app consume so much RAM?

Windows 7 x64 Home Premium. App version 4.13.4


10 replies

Userlevel 7
Badge +7
Hi, Please try clean reinstall the app!
Hi, Please try clean reinstall the app!
It might help (as relaunch the app), I know. But only temporarily.
I think it could be related with hibernation mode.
Userlevel 7
Badge +8
You need to tell us if you've tried it, before we're able to have our devs checking other possibilities @ned0emo 👍🏼
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How much RAM should Deezer use? Only a few modest apps open with fan roaring away. Check CPU and RAM and find one of the Deezer processes consuming half a GB of RAM (516 MB). BTW: Deezer was not playing and simply resting in system tray.

Win7 Home x64 - Deezer 5.30.80

(Presume there is still no 64bit version of the Deezer app for windows? I’m just about done. Deezer has been okay, but it’s probably time to leave.)

Userlevel 7
Badge +5

Hey @Zargron I just run a test and with the desktop app playing the usage was 294 MB. 
Can you please send me a screenshot in order to investigate with our developers?
Can you also update the desktop app to 5.30.90
Thanks 

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Hey @Zargron I just run a test and with the desktop app playing the usage was 294 MB. 
Can you please send me a screenshot in order to investigate with our developers?
Can you also update the desktop app to 5.30.90
Thanks 

Please advise:

  1. What you expect in terms of a screenshot.
  2. How the content of that screenshot might help the developers.
Userlevel 5
Badge +3

@Zargron worth editing out any personally identifiable data or info you want to keep private.  I imagine @Jaime.  will want to see the Task manager and some of the other tabs to identify the system performance issues.  But hopefully with the newer desktop version the problem may be no more.

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I imagine @Jaime.  will want to see the Task manager and some of the other tabs to identify the system performance issues.  But hopefully with the newer desktop version the problem may be no more.

Would that be to check whether i’m lying? The standard MS windows based task manager is okay for showing which resources are being a hog. But isn’t known to provide insight to a developer regards where their code is sloppy.

You mention that the "problem" might go away with a newer version. Interesting. Let me take a look at the changelog, or version news, or something. But nothing! I did find a forum post commenting that Deezer will not disclose changes. And a sentence suggesting "That means the changelog would disclose too many complicated terms." WTF?!

With another streaming service that i'm thinking of moving to, after a short period of searching, i was browsing a beautifully laid out list of recent changes. (sigh)

Userlevel 7
Badge +7

@Zargron 

You want a problem to be fixed, but you don't want to contribute anything so that it can be dealt with quickly.

My goodness. You can really overdo it. :rolling_eyes:

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@Zargron

You want a problem to be fixed, but you don't want to contribute anything so that it can be dealt with quickly.

My goodness. You can really overdo it. :rolling_eyes:

With all due respect dee_dirk, i was simply suggesting that sending a screen shot of task manager processes would contribute nothing more than what i have already provided. That Deezer was consuming an inordinate volume of resources. Now if there was a log file that could offer some insight to the developers as to how their software found itself in such a position, i would be happy to “contribute”.

My i be so bold to suggest that a user of Deezer with my attitude should be seen as gold, not dirt. I have only been using Deezer since April 2021, and overall i am quite enjoying the experience. There are a lot of aspects of the Deezer platform that they have got right. I have shown that i am willing to stick around to provide feedback on my minor annoyances whilst the development team continue to improve the product.

However, it is a difficult fickle business. There are other organisations also doing a sterling job that are vying for my patronage. In which case, one is best served offering a sound attitude towards grievances. In the case of “excessive RAM usage” - either “that is very unusual, likely something in your local environment, but we’ll see what we can do to help”, or “yes, that is a known issue at the moment, thank you for reaching out”, “these are some valuable pieces of information you can send us” or “we have enough feedback on the issue and are working hard on it, please bear with us”.

Regards “quickly”, that doesn’t play foremost in my mind. If i continue to enjoy using Deezer, i might have the product for many years. So whilst Deezer is mostly working well, i am happy for issues to take a little while to get fixed and fixed properly. What is a few weeks or so of minor grievance within the context of many years usage?

So dee_dirk, regards “overdoing it”, i suggest: “My goodness. You can really overdo it.”

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