Problem with Alexa Skill since October 2021

  • 5 October 2021
  • 4 replies


Hi Deezer support

From the comments we see on the Alexa Skill we are many to have the same issue. Non Echo Dot speakers such as Samsung or Bose suddenly stopped working with Deezer. Alexa answers, seems to lookup the song and returns a message "cannot play the music". Echo dot is fine. Were there any changes to the streaming setup? No more music in the living room is quite a bummer 

4 replies

Userlevel 7
Badge +4

Hi @Claireti that is a well know problem now and we are working on a permanent fix.
You can find all the info here: 

Apologies for the inconvenience

Please, please fix this quickly. The playlist algorithms from other streaming services are nowhere as good as Deezer

Userlevel 7
Badge +4

@Ggwalker thanks for your feedback.
As soon as it is fixed we will update you and all users in the community.
Thanks for your patience :)

@Jaime. Thank you very much! Eager to get the fix! Keep us posted!