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playlist duplicating itself on Deezer


One of my playlists keeps duplicating itself, but only on my laptop other devices are fine, every time i open it there are more and more duplicates , if i try and delete the duplicates it takes all of them out .A playlist of 200 is now up to 900, some of the tracks over 20 times.
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Best answer by mros58 24 July 2019, 23:48

Thanks for your advice, but it seems to have strangely sorted itself,but i will bear it in mind if it happens again.
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Userlevel 7
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Hey there @mros58

Sorry to hear that. Could you please try clearing the app's cache on your laptop? That may help.
Thanks for your advice, but it seems to have strangely sorted itself,but i will bear it in mind if it happens again.

Hello. Similar to this person, it has been now a very long time that I have one playlist that i created, that has over time duplicated itself hundreds of times, on all devices.

here on the desktop, on my phone, 

It is very very very frustrating,  that one why did it duplicate in the first place?

two, that a button has not been created by Deezer after all this time to be able to select multiple playlist for deletion. Especially if there could be a glitch in your system or mine, that is creating these anomalies. 

No one wants to have to sit for hours selecting each playlist then having to confirm that we want to delete it by putting the name of the playlist in again.

What is the logical reason that deezer can use to defend that this function is not available?

What purpose of not allowing multiple selected delete could you offer?

And what is the process in order to make this something that gets added ASAP.

Thank you

Tanya Michelle Smith

Userlevel 2
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Hi @tmsoulmusic,

Thanks for the feedback and I completely understand your frustration. I will send the idea to our devs.

On the other hand, have you tried the steps @Rudi said on the reply above at all?  

It has been so long that i forgot to even come back here to see what Deezer would have responded to me about this issue;

I looked here on the website deezer to see how to clear the apps cache. but funny enough if you are on a webpage using deezer and not deezer for mac. there is nothing indicated in the settings about clearing the cache of the Deezer app.

Also why is it that one can be signed in using the browser of Deezer and  then try to sign in to Deezer with Deezer for Mac app on my computer and it not recognize and sign me in? Especially if you offer sign in with Facebook, but the Deezer for Mac desktop version shows no where this same button to link sign up through our Facebook Account?

 

Userlevel 7
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Sorry about that @tmsoulmusic we'll pass the feedback on this to the desktop app teams. I've got a Mac to test it. What version of our app have you got? On Mac, I encourage a full uninstall, restart and then reinstall.

Also, clear the cache of the default browser because that's the one opening when you log in via the app. Keep me posted!

Hi there Rudi, As you wrote it I just finished doing it. I uninstalled whatever old version and the new version had the Facebook link option available. I had actually just done a I forgot my password move to b able to sign in, and then realized that that perhaps the desktop version was outdated which it was.

Which now brings me to this problem of the playlists which duplicate on all devices. Also if you can specify here where exactly it is to find clear cache of the Deezer app either on the phone or on a web browser or the desktop version, because I looked and cannot find where to see this setting to do so.

and seeing as this was at least 3 months ago have you brought it to the attention of the developers of deezer?

Thanks for your assistance!

Just an added not, I cleared cookies and cache and the massive amount of duplicate play lists are still there.

So ultimately however, this anomaly or bug, it would be nice to have the option to delete multiple playlists without this function of having to re type the name of the playlist abolished.  If its playlists that we created we should have an easier way to get rid of them or modify more than one at a time.

Thank you for your time and assistance in this situation.

 

Userlevel 7
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Hi there Tanya @tmsoulmusic 

Thanks for coming back to me about this.

I've forwarded your feedback about playlist multiple selections, it's definitely a good idea. You can also check our ideas forum here for a similar suggestion that may need your vote :wink:

And yes, we've referred the issue to our devs and I'm also doing it now, with the details you've just given me. Could I please ask you when you first noticed the duplicates (the day)?

Unfortunately I can’t give you a specific day because it’s been that long that this problem has been there… I’d say it’s been over a year…

at least…

 

Userlevel 7
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No problem @tmsoulmusic that already gives us an idea! :thumbsup_tone2:
By the way, another question: do you remember using an importing tool, for example?

Hi Rudi

no importing tool was used. I truly believe this is a bug inside Deezer because you don’t have an option set up to delete multiple playlists.

which since the existence of Deezer until now should have evolved. 
i imagine that this kind of thing would be the reason folks choose another music platform that charges 12.99$ a month…

thank you again for your looking into and finding a solution to this frustrating issue.

 

 

Userlevel 7
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I understand your point @tmsoulmusic 

It was one of the questions our devs' team wanted you to answer. I'll follow this up with them now and will get back to you once I've got a response - thank you :thumbsup_tone2:

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