Answered

Playing single song on loop wont work

  • 4 February 2019
  • 8 replies
  • 1397 views

When I want to play one song on loop, the song wont repeat more than 2x. What happens is - the playlist starts playing previous song on the list and then moves backwards trough other songs.

I'm using Safari 12.0.2 on Mac. Cleared cache and cookies, tried other browsers and I get the same issue.

Anyone else having the same problem?
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Best answer by Rudi 8 February 2019, 11:57

Sorry to hear that, @nerrianah



Have you tried using our desktop app instead of your browser?

I'd also clear the browser's cache to see if it helps. Keep me posted 😉
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8 replies

Userlevel 7
Badge +8
Hi there @nerrianah

Have you clicked on the loop icon twice? I've tested it here and it seems to work fine. I also tested on a Mac.
@Rudi Hi!

Yes I clicked twice so that the single song is set on loop and not playlist. It's been working fine before but stopped about a month or two ago. 😞
Userlevel 7
Badge +8
Sorry to hear that, @nerrianah

Have you tried using our desktop app instead of your browser?
I'd also clear the browser's cache to see if it helps. Keep me posted 😉
@Rudi The app is working! (it wouldnt replay at first, but after reboot it works fine) Thanks for your help! I'm so happy I can loop again! 😊

Having the same issue on Android. Rebooting doesn't help.

Userlevel 7
Badge +8

Hey @Aroni 

Thanks for reaching out. Could you please give us more details about what's happening and the device you have?

@Rudi, my device is a Samsung S9. I reached out to Deezer on email and I got a solution. Turns out the cause was my phone being on battery saving mode. All good now. Thank you and everyone at Deezer!

Userlevel 7
Badge +8

Thanks for sharing the solution with us @Aroni that's also one of the troubleshooting tips we give here in the community, but we couldn't narrow it down this time.

I've highlighted your reply so that other users can see it :relaxed:

 

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