Answered

pc app crashes

  • 13 December 2018
  • 5 replies
  • 65 views

The updated version of pc-app cant start it just shout down it self
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Best answer by Rafael. 2 January 2019, 17:31

If you are talking about the windows app, someone suggested in another topic:

"The app started working after I moved it from D drive to C drive, where windows itself is installed.
If I try to move it away from C drive, where windows is located, it just shows a blank screen"
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Userlevel 7
Badge +5
Hi there, we have just released an update and by Tuesday next week everyone will receive it. Please reinstall you app - https://www.deezer.com/en/download/
Hi, it seems that since that update my pc app crashes, I've tried to repair, restore, uninstall, reinstall... nothing change I've got a black window when I try to launch it. Any solution? Thanks.
Userlevel 7
Badge +5
Hi, it seems that since that update my pc app crashes, I've tried to repair, restore, uninstall, reinstall... nothing change I've got a black window when I try to launch it. Any solution? Thanks.

Hi there, what is the app version? Are you using Windows or mac?
Userlevel 7
Badge +5
If you are talking about the windows app, someone suggested in another topic:

"The app started working after I moved it from D drive to C drive, where windows itself is installed.
If I try to move it away from C drive, where windows is located, it just shows a blank screen"
Yes we found that solution, moving from D to C drive and it's working again... Thanks.

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