Answered

Media keys not working on Desktop App on Windows

  • 18 December 2018
  • 35 replies
  • 1888 views

I've just updated the desktop application 5 minutes ago.
Current version - 4.0.5
Before that version I was able to do Play/Pause, Next actions right from my keybord buttons being in any other application, means globally. Deezer was just minimized in taskbar.
My keyboard - Steelseries APEX 350 https://steelseries.com/gaming-keyboards/apex-350
and with these key listeing the music was fun and easy: http://prntscr.com/lwk8x3

Now Deezer programm doesn't "listen" or "unberstand" my fast-action keys. 😞
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Best answer by chok3berry 17 March 2019, 11:36

I removed the Google play music extension from chrome and all started working as usual.
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35 replies

Userlevel 7
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Great suggestion @eTitiB 😉
A lot of good feedback here in this topic. Thanks for sharing, peeps 🤓
This helped me for 4.5.1 as well! Thanks!
@Rob Igo I didn't use the Store to install it. Maybe if you have it from the store you can go to Default apps and select Deezer right away. Let me know if you can select it as a default Music player.

If it doesn't work - open the Deezer, run Task Manager and check the path to a running process.

Userlevel 7
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The media controls (Previous, Play/Pause, Next) in the Windows 7 taskbar are not working.
Deezer app version: 4.5.1

Please find attached screenshot.



Please, see this topic above and let me know if it helps!
I removed the Google play music extension from chrome and all started working as usual.
@Rob Igo After installation on another PC with same keyboard and OS build version media keys works.
Tried to switch song on first PS via MS remote desktop - doesn't works.
So it problems with some configs.
Cleaning C:\Users\%user_name%\AppData\Roaming and C:\Users\%user_name%\AppData\Local\Packages makes nothing.
Where may be another config files?
Userlevel 1

The media controls (Previous, Play/Pause, Next) in the Windows 7 taskbar are not working.
Deezer app version: 4.5.1

Please find attached screenshot.

Please, see this topic above and let me know if it helps!


Hello @Rafael.
In fact I did the opposite. "Run as administrator" was selected before.
I deactivated this feature and it worked.
Thanks 🙂
Hi, @Rudi! After updating to builld 1809 (17763.316) nothing changed.
just breif apparition for me that was spotify... i just uninstalled it and dezzer got the media control button control back.
so check if any other installed application could have took the priority of the usage.
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@admin Could you edit the title of this topic, misprint there ?

edited! 😉
Hello all,

I had the same problem with version 4.3.4 and 4.4.4 (both downloaded from the MS Store) running on Windows 10.

I found a solution that worked great for me : running the deezer.exe as an administrator (provided you're admin on your PC).

You can force the app to be always running "as an administrator" by right-clicking on deezer.exe (generally in C:/Program Files/WindowsApps/Deezer.[XXXXsomethingXXXX]/app/deezer.exe ), then Properties, then Compatibility tab and finally checking "Run this program as an administrator". Eventually hit on Apply then OK.

Restart the app and enjoy 😀

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Deezer.exe is not anywhere on my hard drive, are you 100% using the Desktop app from the Windows 10 store?
media keys didnt work on my keyboard, but yesterday all was ok.
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Hi there @trikiman

Have a look here for tips in case it stops working.
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@SlvlILE

Ok, so we can rule that out.
Any chance on updating Windows to see if makes any difference?
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Hi @SlvlILE

Does that happen with other apps? What Windows version do you have?
Userlevel 1
The media controls (Previous, Play/Pause, Next) in the Windows 7 taskbar are not working.
Deezer app version: 4.5.1

Please find attached screenshot.

hi there. I used to be able to pause music with the Fn + 3 key combination, but now it doesn't work
Now I need to turn down the volume (fn + f4), and already on the taskbar (I don't know the name of this window) to pause.
How to fix it?
Userlevel 7
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@chok3berry @Rob Igo sorry about that. This problem seems to come and go for some users. If you let me know which version you have and which OS I will forward it to developers.
Аналогичная проблема. Это связанно с тем, что мультимедийные клавиши работают с музыкальным приложением по умолчанию, а Deezer нельзя поставить, как приложение по умолчанию для музыки. Нужно искать обходные пути.
I have same problem. Before update 4.0.5 media keys worked
@Rudi @Rafael.
Do you have news for this thread?
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I also have this problem, the keys you're talking about are Windows Media Keys and mine also stopped working a couple of versions back with the Desktop App.

@Rudi @Rafael.

Do you have news for this thread?
Hi there, unfortunately we do not have new info about this. So it works for you on one computer, but not on another one with the same keyboard?

Hi. Yes, both PC on Windows 10 Pro v. 1803 (17134.590) and same keyboar - logitech k360
Hi @SlvlILE

Does that happen with other apps? What Windows version do you have?


No, problems only in this app. For example Windows Media Player switches songs.
OS: Win 10 Pro v. 1803.

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