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Media keys not working on Desktop App on Windows

  • 18 December 2018
  • 34 replies
  • 888 views

I've just updated the desktop application 5 minutes ago.
Current version - 4.0.5
Before that version I was able to do Play/Pause, Next actions right from my keybord buttons being in any other application, means globally. Deezer was just minimized in taskbar.
My keyboard - Steelseries APEX 350 https://steelseries.com/gaming-keyboards/apex-350
and with these key listeing the music was fun and easy: http://prntscr.com/lwk8x3

Now Deezer programm doesn't "listen" or "unberstand" my fast-action keys. 😞
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Best answer by chok3berry 17 March 2019, 11:36

I removed the Google play music extension from chrome and all started working as usual.
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34 replies

Userlevel 7
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Hi @Aquar I've also noticed the media keys on my keyboard have stopped working
@admin Could you edit the title of this topic, misprint there ?
Userlevel 7
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@admin Could you edit the title of this topic, misprint there ?

edited! 😉
I have same problem. Before update 4.0.5 media keys worked
Userlevel 7
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Hi @SlvlILE

Does that happen with other apps? What Windows version do you have?
Hi @SlvlILE

Does that happen with other apps? What Windows version do you have?


No, problems only in this app. For example Windows Media Player switches songs.
OS: Win 10 Pro v. 1803.
Userlevel 7
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I'm the same mine stopped working since the update to 4.0.5, I'm on Windows 10.0.17134 build 17134
@Rob Igo After installation on another PC with same keyboard and OS build version media keys works.
Tried to switch song on first PS via MS remote desktop - doesn't works.
So it problems with some configs.
Cleaning C:\Users\%user_name%\AppData\Roaming and C:\Users\%user_name%\AppData\Local\Packages makes nothing.
Where may be another config files?
@Rudi @Rafael.
Do you have news for this thread?
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@Rudi @Rafael.
Do you have news for this thread?

Hi there, unfortunately we do not have new info about this. So it works for you on one computer, but not on another one with the same keyboard?

@Rudi @Rafael.

Do you have news for this thread?
Hi there, unfortunately we do not have new info about this. So it works for you on one computer, but not on another one with the same keyboard?

Hi. Yes, both PC on Windows 10 Pro v. 1803 (17134.590) and same keyboar - logitech k360
Userlevel 7
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Hi there @SlvlILE

Is the app on the non working PC installed on C: drive?
Like you correctly pointed out, it could have something to do with that PC's config.
Hi there @SlvlILE

Is the app on the non working PC installed on C: drive?
Like you correctly pointed out, it could have something to do with that PC's config.

Hi! Yes, it installed to C:\Users\{user_name}\AppData\Local\Programs\deezer.desktop\resources - default path to MS Store applications. But previously I tried to install it as Desktop Application on C drive with same ploblem. Installation path on working PC same.
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@SlvlILE

Ok, so we can rule that out.
Any chance on updating Windows to see if makes any difference?
Hi, @Rudi! After updating to builld 1809 (17763.316) nothing changed.

hi there. I used to be able to pause music with the Fn + 3 key combination, but now it doesn't work
Now I need to turn down the volume (fn + f4), and already on the taskbar (I don't know the name of this window) to pause.
How to fix it?
Userlevel 7
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I also have this problem, the keys you're talking about are Windows Media Keys and mine also stopped working a couple of versions back with the Desktop App.
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@chok3berry @Rob Igo sorry about that. This problem seems to come and go for some users. If you let me know which version you have and which OS I will forward it to developers.
Аналогичная проблема. Это связанно с тем, что мультимедийные клавиши работают с музыкальным приложением по умолчанию, а Deezer нельзя поставить, как приложение по умолчанию для музыки. Нужно искать обходные пути.
I removed the Google play music extension from chrome and all started working as usual.
Removing Google Play Music didn't help me.

So this is how I fixed the issue:
  • Downloaded a sample .mp3 file.
  • Right click and select Open With > Choose another app.
  • Make sure to check "Always use this app" checkbox.
  • Select the option to look for app on this PC.
  • Pick your Deezer.exe file. In my case it was C:\Users\Serhiy\AppData\Local\Programs\deezer-desktop\Deezer.exe
Now Deezer is your default music playing app and your media keys will work.



The only way you can set Deezer there is by using it to open a mp3 file.

In my case it fixed switching to next\prev song, play\pause actions using touchpad gestures as well as using Bluetooth headset controls.
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Hi @Serhiy.Shekhovtsov

I'm on Windows 10 using the Deezer app from the Windows store - I can't see that (I've checked hidden files and folders too!)
Hi @Rob Igo what exactly you can not see?
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Deezer.exe is not anywhere on my hard drive, are you 100% using the Desktop app from the Windows 10 store?
@Rob Igo I didn't use the Store to install it. Maybe if you have it from the store you can go to Default apps and select Deezer right away. Let me know if you can select it as a default Music player.

If it doesn't work - open the Deezer, run Task Manager and check the path to a running process.

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