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Issues social logging in with on Deezer app Windows 10


Hi,

I have some issues accessing my deezer account/ playing music on Windows 10.

  1. When trying to login with facebook from Deezer app, I am redirected to a new page with successful login message
but I am requested to find another app, althought Deezer is already installed since that was the starting point for the login.



2.Also, from broswer I am able to login but cannot play any song. When clicking on the play button for a specific song in my playlist, the play button changes into some kind on "playing" button but the player from the botton of the page is unchanged and no audio can be heard




Please let me know if there are any other details needed.
Looking forward to hearing from you as there is no way I can actually use my paid subscription, neither from browser nor deezer app.

Thank you,
Maria
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Best answer by Andre.Savioli 29 January 2019, 13:30

Hi Rudi,

Just updated the app and now it works. Thank you.

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12 replies

Got the same issue here. Cannot connect to the app using my facebook account. It redirects to browser, but nothing happens on the app.
I have a same problem!
Userlevel 7
Badge +5
Hi @Andre.Savioli @Andris.Usans @Maria Vasile we are aware of the issue. Can you please check if you are logged in in your browser in the webplayer. If you are then please try to log out and in again.
Hello Flo.Deezer,
Thanks for the return. Did that, but I still cannot to the Windows App using my Facebook account, but I can connect and listen to deezer through the webplayer (browser) .with no problems.

When I open the app and click on "Facebook", It just opens the page bellow on the browser, but nothing happens on the App.

code:
I did as recommended but nothing changed.
im having the issue where i can log in, but it wont sync my account
Userlevel 6
Badge +3
Hi @Andris.Usans @Jglines1986 @Andre.Savioli @Maria Vasile

Check this topic and look out for tips. Let me know if you still have problems!
This problem continues to be a pain in my ass. Why isn't Deezer fixing it. I have uninstalled and reinstalled several times still nothing. WTF
Userlevel 7
Badge +5
Samuel.M wrote:

This problem continues to be a pain in my ass. Why isn't Deezer fixing it. I have uninstalled and reinstalled several times still nothing. WTF


We are very sorry about that. We have forwarded this again and it is being looked into. Please use your email and password in the meanwhile to log into your account 😉
Just wanted to use my Windows 10 Deezer app. How long will you take to solve that issue?
Userlevel 6
Badge +3
Hi there @Andre.Savioli

We've been informed by our devs that this issue is now fixed. Is it still happening with you? Have you updated the app?
Hi Rudi,

Just updated the app and now it works. Thank you.

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