Answered

I can't connect my Deezer account with Google Home

  • 3 December 2017
  • 22 replies
  • 810 views

Hello,

I live in Germany and there should it be possible to connect google home with a Deezer premium account. Unfortunately in the Google Home setup , music, there is not Deezer listed.

I've tried to uninstall the deezer app and google home but it's not working. Bevor the latest IOS Update it was working well.

Any Ideas?

Best,
Christian
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Best answer by Rafael. 21 December 2017, 16:52

Hi @Christian , there is something we should try.

Please, unlink your account from your facebook profile - open you account from a computer and go to the settings > Account Settings > Alert & Sharing. Then, please, reset your password and try to log in again :)

Let us know if it helps!
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22 replies

Userlevel 7
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Hi @Christian , there is something we should try.

Please, unlink your account from your facebook profile - open you account from a computer and go to the settings > Account Settings > Alert & Sharing. Then, please, reset your password and try to log in again :)

Let us know if it helps!
My Deezer app does not connect to my Google home anymore. I've uninstalled and reinstalled but android still won't connect only works from my laptop
Userlevel 7
What happens when you go to the Google Home app to link Deezer on your android? Deezer doesn't show up or does an error happen when you try the linking? Could you send some screenshots of what happens?
Deezer does not show up.
Userlevel 7
If it doesn't show up it's probably because it's not supported on the region you are now. For the moment it's only supported in France, Germany and the UK. Anywhere else it won't show.
Recently when I connect my Deezer (from my android) to Google home, it struggles to connect and when the song starts it is mid way through and then skips to the next song on its own. The song that it skips to is also starting midway through. This process repeats for 10 or so songs. Even if I pick a song myself it starts midway through. It says that the song has just started on the progress bar.

Any ideas?
Userlevel 7
Hi thee, sorry about that. We do not have other users reporting this. Have you tried to disconnect and relink your Deezer account in the Google Home app?
Hi, I cant connect dezzer with google home mini. Can anyone help please?
Userlevel 7
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Google Home devices support is only available in certain countries, so maybe you live elsewhere?

https://support.deezer.com/hc/en-gb/articles/115003803629-Google-Home#h_352999734841531154473572
Userlevel 7
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Hi there @Rafal Szmitka

It seems that you're in the UK, where Google Home Mini is supported. Have you checked our support page for Google Home Mini, which @bluezzbastardzz kindly posted?
If yes, could you please give me more details about your connection problem? Have you got any error messages?

Please answear.

 

 

Thanks!

Userlevel 7
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Hi there @Cezar Mihnea Ph 

Thank you for your support. Google hasn't integrated Deezer in Romania.

Our product managers have recently informed us that our integration with Google Home in more countries doesn’t depend on us but on Google themselves. We’ve been working hard for the past couple of years to improve this, but ultimately it is down to Google to choose which global partners to have on their devices. Thank you for your understanding on this.

I am currently unable to connect my Deezer account to my google home account and I specifically got the two week free trial to test it with google home.

Userlevel 7

Hey @Danny Gallagher ! I see you actually have a free account. You will need a paid Deezer subscription to use this service. If you're currently a Deezer Free user, please upgrade to a paid subscription and it will work ;) 

I've tried everything to Connect Deezer to Google home.

When I hit link, then type in Email and password, it takes me to a blank page with this error. https://clients3.google.com/cast/auth/3p/done?status=error#_=_

Any ideas outside of clearing history, uninstalling blah blah blah?

 

 

Userlevel 7
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Hi @Jamie.Lyn.Varner Thank you for contacting us. I just unlinked your Deezer account from Facebook. 

Could you now please open you Deezer account on a computer and go to the settings > Account Settings > Alert & Sharing. Then, please, reset your password and try to connect to Google Home again using your Deezer email address and your new password :slight_smile:

Let us know if it helps!

I cannot find reset password under Alerts and sharing. But I "changed" password under my Information and still no luck :(

Userlevel 7
Badge +5

Hi there @Jamie.Lyn.Varner 

Sorry that's happened. I've sent you a password reset email to your hotmail.com account and your Google account has also been unlinked from your Deezer one. Please change your password, restart the device and try linking your Deezer account again. Let me know how it goes :thumbsup_tone2:

I did not receive password reset link. 

Userlevel 7
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I sent another one @Jamie.Lyn.Varner, to your hotmail.com account.

Please check your spam folder to be sure!

Nope 

Are you sending to removed to protect personal details?

Userlevel 7
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Yes @Jamie.Lyn.Varner, that's the one. Have you had a look at your spam box as well? If not, please get in touch with our support team here and they can try it again, with you :wink:

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