Answered

How to avoid "banned for few mins" after skipping 5-10 tracks in a row?

  • 16 February 2023
  • 8 replies
  • 61 views

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You listen (for example) at web-page

you skip 10 tracks

after skipping ANY tracks wont play. 

Wait 5 mins and same tracks / playlists work. Skip 10 more and you are banned again….

 

how to avoid that?

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Best answer by Johnathan.Deezer 20 February 2023, 17:29

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8 replies

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I suppose theres some “anti-ddos / anti-download” or some kind of that system that works PRIOR to web service. ANd it banns you even if you’re just listening to music and have a paid acc XD. 

mb deezer should hire someone called “dev-ops” or admin at least. Such an obvious issue.

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​​​​

Hi @sky1232141254321513213412312 ! 

Are you having that problem on web-page on a free account? 🤔

top-noch hifi subscription ) 

 

Try not to skip too many tracks in a row. Instead, listen to the songs for at least a few seconds before deciding to skip. Use the platform's radio or playlist features, which provide a more curated selection of tracks based on your preferences. 

 

no. Theres no difference if you skip or listen first. Skip 10-20 tracks and “network issues” magically happen to you for next 5-15 mins. At ANY page/playlist. After those 15 mins it magically gets ok. 

​​​​

Hi @sky1232141254321513213412312 ! 

Are you having that problem on web-page on a free account? 🤔

top-noch hifi subscription ) 

 

Try not to skip too many tracks in a row. Instead, listen to the songs for at least a few seconds before deciding to skip. Use the platform's radio or playlist features, which provide a more curated selection of tracks based on your preferences. 

Userlevel 2
Badge +1

Hey @sky1232141254321513213412312!

Sorry about it, that shouldn’t happen in a HiFi account. 😕

 

On that case, the best to do it’s to contact our Customer Care team, they can check your account and ask more private data to check it and help you properly. 😊

 

Let me know anything else.

 

That form leads nowhere -- I got no feedback from it. 

Userlevel 5
Badge +6

Hey @sky1232141254321513213412312!

Sorry about it, that shouldn’t happen in a HiFi account. 😕

 

On that case, the best to do it’s to contact our Customer Care team, they can check your account and ask more private data to check it and help you properly. 😊

 

Let me know anything else.

Userlevel 2
Badge +1

Hi @sky1232141254321513213412312 ! 

Are you having that problem on web-page on a free account? 🤔

top-noch hifi subscription ) 

Userlevel 5
Badge +6

Hi @sky1232141254321513213412312 ! 

Are you having that problem on web-page on a free account? 🤔

Userlevel 2
Badge +1

p.s. You wont believe me but rebooting or updating does nothing XD