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Hifi during trial period seemed higher resolution.


Hi. I have a HiFi subscription and I am using the desktop App 4.12 on my Mac mini running Mojave. Unfortunately I have not got a DAC that tells me what my sample rates are however I am quite certain that the quality I streamed during the trial period was far superior to what I am listening to now I have the HiFi plan. I have the HiFi selected in the audio preferences but the music just isn't doing what it did in the trial. It's all sounding very flat and MP3ish. Any suggestions? A setting that I have missed?
Thanks
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Best answer by Rudi 16 October 2019, 12:55

Hey@Vladislav Kostenko 

We're working hard at the moment to bring HiFi streaming to more devices, including mobiles. The subscription was initially designed for users with a HiFi system at home, in order to play the FLAC quality. Phones have since improved in terms of technology, so we're trying to keep up with that as well. Hopefully we'll have more updates about this between now and the end of this year. Thank you for your patience and understanding 👍🏼

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Userlevel 7
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Hi there, we don't have any other user reporting the same issue, but let's try to find out what is happening! 🙂 What kind of speakers are you using?
Thanks. My system is basic but of good quality. Mac mini into a Hifi Dac (USB) then output to my amp (RCA) then to my speakers which are large floor mounted.
I work in audio and I have been using this system for a number of years. If I listen to Hi res files through a player, (my preferred is Fidelia,) it sounds rich and warm and the thing that first impressed me with Deezer was the quality I heard originally. But I have been listening for extended periods over the last few days and especially the top end is lacking. I thought there might be a setting in Mojave that might be limiting the app's output but I have not found anything in the settings.
Userlevel 7
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and you definitely have the HiFi option selected in your app?

I do have the Hifi selected. If I change the "Audio Quality" setting during playback, do I need to restart the computer or would you expect me to hear the differences immediately?

Thanks
Userlevel 7
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I do have the Hifi selected. If I change the "Audio Quality" setting during playback, do I need to restart the computer or would you expect me to hear the differences immediately?

Thanks



You don't need to restart your computer, the difference is immediately. But have you tried to restart the app?
I have.
Yesterday I listened to a track via Deezer then via my downloaded hi res off my hard drive. I was hoping they would sound the same as I believed it to be the same file but it sounded far superior off my hard drive. I'm uncertain what else I can do to try to improve the sound quality when streaming on Deezer. Any ideas would be greatly appreciated.
Userlevel 7
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Could you try reinstalling the app and trying again @dbservices ?
I reinstalled the app with no apparent change.
Userlevel 7
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Hmmm, that's odd. @dbservices what's your HiFi output device? Maybe worth checking with the manufacturer for a log file - to see in what format the songs are streaming.
I have the same behavior with mobile app. I've used a trial period and was impressed by sound quality, but when subscribed to Deezed HiFi I feel that sound quality degraded. I hope that was wrong feeling, but it looks like not :(
And why I can't listen High Fidelity in mobile app??? I'm going to cancel subscription next month because advertising is misleading (it states 16-bit FLAC quality but do not mention that it is desktop only) and bit rates are intentionally hidden in mobile app settings.
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My experience with changing audio quality settings in the desktop app is it affords at least to pause the currently playing track, then change the quality, then restart the track again which makes comparing the different settings a bit difficult, as my impression is the quality actually doesn’t change while playing the track.

@dbservices: Can you give a concrete example track where you hear a difference between e.g. your local HiRes files on your Mac and the streamed track in HiFi on Deezer? Did you listen to that track in different quality settings in the desktop app, too, like 128kbps MP3 and 320kbps MP3 besides 1,411kbps FLAC? Can you set your DAC to 44.1khz sample rate and 16bit bit depth (CD specs) to avoid unnecessary upsampling which may have an undesired effect on sound quality, as this is the resolution which Deezer uses for HiFi streaming?

Userlevel 7
Badge +7

Hey@Vladislav Kostenko 

We're working hard at the moment to bring HiFi streaming to more devices, including mobiles. The subscription was initially designed for users with a HiFi system at home, in order to play the FLAC quality. Phones have since improved in terms of technology, so we're trying to keep up with that as well. Hopefully we'll have more updates about this between now and the end of this year. Thank you for your patience and understanding 👍🏼

If Deezer streams at 44.1 16 bit that does explain somewhat as that is CD quality and not “Hi res” as such. I’m still a user and enjoy all the features however is there a prospect that there might be full bandwidth streaming in the future as in 24 bit and higher sample rates?

Thanks

Userlevel 7
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Hey @dbservices 

We haven't had a discussion about this yet, but it seems to be the natural course of things - as the industry moves into HiFi a bit more (with more devices being compatible with it). So I'll be passing your feedback to our product managers :wink:

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