Question

Hifi during trial period seemed higher resolution.

  • 2 August 2019
  • 9 replies
  • 73 views

Hi. I have a HiFi subscription and I am using the desktop App 4.12 on my Mac mini running Mojave. Unfortunately I have not got a DAC that tells me what my sample rates are however I am quite certain that the quality I streamed during the trial period was far superior to what I am listening to now I have the HiFi plan. I have the HiFi selected in the audio preferences but the music just isn't doing what it did in the trial. It's all sounding very flat and MP3ish. Any suggestions? A setting that I have missed?
Thanks

9 replies

Userlevel 7
Badge +6
Hi there, we don't have any other user reporting the same issue, but let's try to find out what is happening! 🙂 What kind of speakers are you using?
Thanks. My system is basic but of good quality. Mac mini into a Hifi Dac (USB) then output to my amp (RCA) then to my speakers which are large floor mounted.
I work in audio and I have been using this system for a number of years. If I listen to Hi res files through a player, (my preferred is Fidelia,) it sounds rich and warm and the thing that first impressed me with Deezer was the quality I heard originally. But I have been listening for extended periods over the last few days and especially the top end is lacking. I thought there might be a setting in Mojave that might be limiting the app's output but I have not found anything in the settings.
Userlevel 7
Badge +6
and you definitely have the HiFi option selected in your app?

I do have the Hifi selected. If I change the "Audio Quality" setting during playback, do I need to restart the computer or would you expect me to hear the differences immediately?

Thanks
Userlevel 7
Badge +6
I do have the Hifi selected. If I change the "Audio Quality" setting during playback, do I need to restart the computer or would you expect me to hear the differences immediately?

Thanks



You don't need to restart your computer, the difference is immediately. But have you tried to restart the app?
I have.
Yesterday I listened to a track via Deezer then via my downloaded hi res off my hard drive. I was hoping they would sound the same as I believed it to be the same file but it sounded far superior off my hard drive. I'm uncertain what else I can do to try to improve the sound quality when streaming on Deezer. Any ideas would be greatly appreciated.
Userlevel 7
Badge +6
Could you try reinstalling the app and trying again @dbservices ?
I reinstalled the app with no apparent change.
Userlevel 7
Badge +6
Hmmm, that's odd. @dbservices what's your HiFi output device? Maybe worth checking with the manufacturer for a log file - to see in what format the songs are streaming.

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