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Having trouble searching songs in deezer through SONOS S1

  • 3 May 2021
  • 1 reply
  • 6 views

I am having trouble searching songs using Deezer through the SONOS S1 app. This happens in either the mobile or PC apps. Other services like Spotify seem to be working fine.

Search with other services like Spotify seems to be working fine

 

I installed the service, have all my playlists and can browse all my songs.

Can browse in deezer. It looks ok and works

 

However, when I try to search for a specific artist or song I get a message saying “there was a problem searching, please try again

When searching in deezer I get an error message

 

Any one is having the same problem?

I already tried resetting the controller, changing the country in both the SONOS and deezer accounts. Sometimes after I change the country, the search service works but for a short period of time.

 

Thanks in advance

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Best answer by Rudi 5 May 2021, 15:40

Hi there @Nicoleto 

Sorry about that.

Before we move things further, please do the following:

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access

We're also working with Sonos on a revamped integration, so I really hope it gets to work for you in the meantime.

If not, let us know and try changing your account email address :thumbsup_tone2:

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Hi there @Nicoleto 

Sorry about that.

Before we move things further, please do the following:

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your Sonos off for a minute to allow it to re-cycle
  • Turn your Sonos back on, enter your new Deezer details and you should have full access

We're also working with Sonos on a revamped integration, so I really hope it gets to work for you in the meantime.

If not, let us know and try changing your account email address :thumbsup_tone2:

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