Answered

Google authentication on Desktop App not working


Doesn't work google authentication at desktop app (Win 10)
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Best answer by Rudi 27 January 2019, 18:18

Hi there community!

@Vlad.Vovk is right.
Our devs have just told us the issue is now fixed. You can now login using your Google details.
Please make sure you update your device first, and then our apps 😉
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25 replies

Same here,

Was working fine on Friday. Today I started the Desktop App, proceeded to login with Google account which then opens Firefox browser and I authenticate successful, but then it opens a lauch application dialog with the deezer app selected, and then it returns the error, " This file does not have an app associated with it for performing this action. Please install an app or, if one is installed, create an association in the Defaults Apps Settings page.


Hi all! Find problem with google account and desktop app. I tried to auth in desktop app with google, but app open browser in auth in browser and desktop app is still unauth.
I Tried to auth with phone but isn't work. ("Your number has not recognized")
Hi!
I cannot log in Deezer with Google account. This is not possible now.
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Hi @Vlad.Vovk @Lodewyk

Sorry about that. The problem has already been passed to our developers who are dealing with it 😉
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Hi @Google Acc

We're working on this 😉
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Hi @SuenyshKabdyshev

Perhaps this topic covers your problem. We're looking into it.
hi there,
I tried to login in with my google account. After I'm directed to the different Browser an log my self in on Firefox I get the message that firefox.exe is not a standard App for this action. On Edge it trys to open the Deezer App, but can't find it. I then become the suggestion to search in the windows store for an App but Deezer is already installed. Any Ideas how to deal with this problem?
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Hi @Tokath

It's a work-in-progress, thank you for bearing with us.
Hi @Rudi , could you please update this topic when bug will be fixed and new version of desktop app will be available?
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HI @Denis.Grinev we will certainly update you about this here once we have more info 😉
Fixed
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Hi there community!

@Vlad.Vovk is right.
Our devs have just told us the issue is now fixed. You can now login using your Google details.
Please make sure you update your device first, and then our apps 😉
I just installed the windows app, click on the Google login, it opens a browser to confirm, then takes me to a Deezer login confirmation, then opens the app again but I'm still not logged in
Hi, im having the same problem, deezer app in windows 10 is not working for login using google account. I tried also login in using e-mail and password, but says the information is wrong.. so i tried the authentication from the web page using firefox and it works perfecly..
I have no idea on how to fix this, i´m new in windows 10 and need help cause i can´t use Deezer except for the firefox explorer..
If someone help me i´ll be happy.. Have a good day..

(PD: Sorry for my English, i speak Spanish)
you can get around it if you login to the web, go to your account settings, change your password and then login with email and that password
the google login button is just not working - looks like it's breaking every now and then, if you look at the history of this thread
same here, can't login using google
Hello,
Both Google and Facebook auth do not work for Windows 10 app atm. Also I cannot change my password because I don't get the password change screen after clicking the link on the reset password e-mail.

Kind regards
Same for me, auth with Google do not work. Help please.
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Hi there @Maxim Mikhaylov @zeknoss @dori.cyra @nulltune @jrywaka

Sorry that's happened - it's a known issue at the moment. We're working on it. For the time being, I've sent you password reset emails, so that you can login without directly.
Hello everyone. I have the same problem in version 1.17.0. At my work i have version 1.15.2 and all work perfectly, but at home on version 1.17.0 can not to login with google. Please, can you fix it? Becouse i love Deezer and i want to listen also at home 🙂 Thanks
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Hey @Josef Pavlík

Sorry that's happened. Thank you for your patience. Our devs are looking into this at the moment. In the meantime I've unlinked your Google account from your Deezer, and sent you a password reset email to your Gmail address. You should be able to login directly with email once the password is changed 😉
Thanks a lot @Rudi . Now it is alright. Thanks again
I also can't login with my gmail account right now, please help @Rudi, thank you
We have a family plan and I am the only one struggling to log in
I keep getting an error message telling me (ERROR: try again in few moments) I have been trying for a week and still nothing
When i try to log in using google I get a message about a provider error

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Hi there @Fitra Rizkiarjo @Kianavdb

Sorry about that. I've sent a password reset to your email now, you should be able to change your password and login without FB or Google 😉

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